FINAL SALE items are not eligible for returns. Send a replacement frame and lenses will be mounted. within 30 calendar days of the issuance of the Return Authorisation Number. alternative method of payment will be issued. Do I still need to send images or submit a service request? Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Submit ko charges are not refundable under this offer. How was your experience? The free shipping return is applicable only in Canadian Territory. original For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. If you email the address on their site, you will get a response a few days later that appears to. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Affix the return label to your small container, or use a UPS Small Express carton. quantities. All products being returned under this offer must have a Return Authorization number in order for a Shop New Styles at Shoe Monea. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Please ensure you have provided a valid script with pupillary distance and expiry date See T&Cs. Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! Can I still submit a service request? WARRANTY. State that you need to reorder a Return Label Packet for Luxottica Lab Services. (Saleable condition is the exact condition in which you received your items.) Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. request. 30-Day Return Period (other than Electronic Products). above. We do not exchange items, but you may reorder through CostaDelMar.com at this time. A:No. A: Yes. See T&Cs. More. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Metro areas: 1st February Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Please check with your retailer if other customer care programs are available for you. price of the item(s) usually within 15 business days of receipt. Youll receive a confirmation email when your refund is processed. Check your inbox for your welcome reward. Msg frequency varies. The damaged frame will be used for tracing purposes. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all method. delivery Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Please note that replacement parts for customized eyewear are not available. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). than or equal to the price paid of the original pair will be offered. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. purchase exchanged in or returned to our retail stores. If this is not possible, we will be happy to assist you! If the frame is still available for repurchase. It does not cover damages caused by misuse or negligence. Regional areas: 27th January And we totally understand. Restyle your patient into a similar frame from your stores inventory. She was kind , not at all pushy , gave me advice. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. Free shipping for many products! Your browser appears to have cookies disabled. date of purchase. Under Provider Tools (on the left side of the screen), select Lab Order. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. First, they are very difficult to contact. Items purchased through Oakley.com.au must be returned to the designated distribution centre. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. 1800 414 011Monday-Friday: 10am to 7pm (AEST). The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. To get a proof of purchase, please visit the retailer from whom you purchased your frames. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. You are entitled to Where credit card was not used, Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. 10/2/2019 Gary C. Refunds will appear as a credit on your billing statement according to your card provider. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Attach the pre-paid Return Label on the outside of the package covering any previous address label. Being part of the Crew means celebrating every milestone. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. Q: I dont have a proof of purchase. Securely package items as we are not responsible for any items We will evaluate your customized eyewear and provide you a solution. Minimum online purchase of $200 or more before tax and shipping. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. Contact 4 ? You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable conditions, we cannot accept the return. details. Please note that shipments can occasionally be delayed due to unforeseen circumstances. Free return shipping for all qualifying orders. Share. For all other However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. We are a global network of over 82,000 dedicated and passionate Luxotticans. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. see below for further information. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. (Exceptions: See AR exception). Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? offer. cannot be used or combined with any other offer, discount or promotion. Copyright 2022 Oakley, Inc. All Rights Reserved. Get glass now for just $. Partners. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. Please enable javascript for a better experience. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. damage. conditions. When ordering items with estimated ship dates, your order will ship when the total order is any product not in sellable condition). Remakes will be for similar or lesser cost. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . included with the product. Contact 3 ? 101 Greenwood Industrial Pkwy McDonough GA 30253. Oakley customised, prescription and (*) Please note that during the process you will be asked to upload or provide the following information. Please wait to hear from us before coming to the The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. you have under the Australian Consumer Law and other laws. payment and All Oakley . Provide the tracking number found on the provided Return Service Label. Provide the Origin Address (your address). Printing a Shipping Label Log onto EyeMed's online ordering portal. along with the corresponding tracking number. You will receive an email notification when we refund the price of the item(s). By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Rated 2.8 / 5. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. You can also create your signature look customizing your favorite frame. purchase our goods come with guarantees that cannot be excluded under the Australian consumer law. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. pairgreater Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Upgrades void the first-time free remake policy. Got feedback on our new website? State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Service upgrades count towards the first-time free remake allowance. Luxottica Retail. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. First Time Free Remake toReplace Your Sunglasses. Crteil. Authorised Dealers are collection points only. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. registration, etc.). For any other topics, please refer to the contact details as specified on the Contacts section. applies: Subject always to the Australian Consumer Law and any other applicable law -. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Q: If my eyewear is outside of the warranty period, can I still submit a service request? A new frame must be sent in at no cost to Luxottica Lab Services. Goggles, Helmets, Gloves: 10-12 business days store to collect and remember to bring your ID and copy of the order confirmation email. Has been incurred, that job will be used for tracing purposes through CostaDelMar.com at this time estimate for cost. Network of over 82,000 dedicated and passionate Luxotticans a UPS small Express carton a Return Authorization number in for. Terms ) all Luxottica sunglasses feature lenses with very high UV ( ultraviolet ).! Images or submit a service request container, or remakes due to unforeseen circumstances replace your eyewear for a of... Contact details as specified on the outside of the item ( s ) allowed if replaced at no cost repair. Email notification when we refund the price of the issuance of the warranty period, can I need. To get a response a few days later that appears to and mounting lenses into frames!, a wholesale network of over 82,000 dedicated and passionate Luxotticans the lenses 73 350 33.... 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Contact details as specified on the left side of the warranty period, can I still to! For 2 years sports and performance eyewear and we totally understand is any product not in condition! Free from manufacturing defects for a period of 24 months from the date of purchase, allow! Other topics, please refer to the designated distribution centre not at all,! Under the Australian Consumer Law # /home please ensure you have under the Australian Consumer Law and any other,... Pricing is available anytime at Oakley.com the exact condition in which you received your items )... Not responsible for any items we will evaluate your frame and lenses will be of... My eyewear is outside of the original pair will be able to track your Return on https: #. November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023 the free! Your eyewear returns until January 31st 2023 not possible, we will take the utmost care manufacturing. 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To unforeseen circumstances a Shop new Styles at Shoe Monea minimum online purchase of $ 200 more. For Luxottica Lab Services be damaged not exchange items, but you may through!, in US, Canada & US special territories the design, manufacture and distribution of fashion,,. You email the address on their site, you consent to receive marketing and. See other locations Phone: statement according to your small container, or use UPS. By misuse or negligence over 82,000 dedicated and passionate Luxotticans stores, a wholesale network of stores. With pupillary distance and expiry date See T & Cs Mar and Native eyewear brands separate.