A moderate leak (1 litre per second) on the mains could add approximately 55,000 to an annual water bill. When you call our Thames Valley customer service telephone number you can ask about a recent bill, enquire about your water supply, make a complaint or report a leak. On 14 June 2017, Thames Water published its Annual Report and Accounts 2016-17, which showed that the company had failed to meet its commitment to reduce leakage in 2016-2017.This was one of a series of performance commitments Thames Water committed to deliver for its customers during the 2015-20 period.. As a consequence of missing its performance . If there is a leak, you will be given details of how to get it fixed. Use this form to report a planning breach. Report a leak Spotted a leak from our pipes in public areas or the highway? This is not fixed. The truth is simple. However, you may visit "Cookie Settings" to provide a controlled consent. About us. Up to 3,000 fish were killed by the discharge in July 2016, which ran . When a leak occurs we will compare the amount recorded by your meter with the amount of water you used in the past during the same period. If a drain or a gully (gutter) at the side of the road is blocked or broken, please report it to us. 2001 - 2012 Thames Water Utilities Limited. ", While another said, "We're looking after neighbours, cats and chickens, and they need water and obviously they've not got any. Credit: Karla Malin, Asda, London Road, Wheatley, Oxford OX33 1YZ, Horspath Cricket Club, Oxford Road, Horspath, Oxford OX33 1RT. The record of water companies is under scrutiny over sewage spills and water leaks. A water company serving parts of South West England, including Dorset, Somerset, Wiltshire and parts of Gloucestershire and Hampshire. This can be due to complex repairs, permits to work or even . This will depend where the water leak is, people sometimes assume that a water leak outside in their garden is something for the water company to sort. Sitting at Aylesbury Crown court today, Judge Francis Sheridan said a number of equipment faults at Thames Waters local sewage treatment plant should have been identified and fixed long before the company reacted., Original reporting and incisive analysis, direct from the Guardian every morning. Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. The loss of the citys green space is increasing the citys risk of flooding and drought, according to a study by Labor MP Leonie Cooper. We have a long way to go and we certainly cant do it on our own but the ambition is clear., Original reporting and incisive analysis, direct from the Guardian every morning. A Freedom of Information request by the Evening Standard newspaper in May found that Thames Water was called out to fix 5,229 leaks in the year to April, a rise of 26 per cent. Find out what information youneed toreport a problem with street name signs. We recently launched our river health commitments, which include a 50% reduction in the total annual duration of spills across London and the Thames Valley by 2030, and within that an 80% reduction in sensitive catchments. Businesses have been badly affected too and the ongoing situation is causing distress to local people who've been unable to have running water in their homes. Plus some other areas. I've been trying to be helpful, pointing out a long-running leak to Thames Water. This cookie is set by GDPR Cookie Consent plugin. That said, there is a good chance you will be covered on your insurance policy if you have cover. from the Environment Agencys data for 2021. The failure to invest in the capacity of the treatment works had led to more raw sewage in the rivers, the campaigners said. As part of a site survey, the following things can be completed: During the leak detection procedures, there should be no disruption to the water mains or site operations. If you cannot control the leak by closing the water shutoff valve, call Water Dispatch at (780) 412-4500 and report the leak. We regard all discharges of untreated sewage as unacceptable and will work with the government, Ofwat and the Environment Agency to accelerate work to stop them being necessary and are determined to be transparent. Even increasing these to e.g washing machine 5x per week shows annual cost of no more than 550. Sewage foam collects around boats at Bourne End Marina on the Thames path. Complete a leak allowance form and return it to us when you've fixed your leak. Blocked or damaged drains on roads. Castle Water Customer Service Update - March 2022, Businesses advised to minimise water use at peak times as UK temperatures rise, Businesses urged to use only essential water for the next 48 hours, Urgent message from Affinity Water to users in Harlow and surrounding areas, Northumbrian Water encouraging businesses to save water in the heatwave, Urgent message from Affinity Water to users in Bishop's Stortford, Damning report proves its better to switch direct for utilities than via brokers, Castle Water CEO warns of rise in water bills from April 2023, Anti-Slavery and Human Trafficking Statement 2019/2020, Increased consumption - resulting in a higher bill, Pipes underneath a roadway with heavy traffic or unpaved surfaces, All mains water supplies are mapped & zones established, Flow rate & average daily usage is recorded, Sounding techniques are deployed with acoustic correlation and ground microphones to pinpoint the leaks location. The water company for the Midlands and the South West of England. Option 1 This is to report problems with your clean-water supply such as leaks or no water. We apologize for the inconvenience caused to local residents. South-east England could run out of water within the next 25 years, according to the Environment Agency chiefs warning. With your help, our teams can get out to fix leaks sooner, which means less water is wasted. Apart from the water companies listed above, there are a number of smaller water companies who operate in other parts of the UK. No matter how big or small - if you spot a leak, let us know. Thames Water supplies an average of 2.6bn litres of drinking water each day 20.3m Record fine imposed on Thames Water for dumping 4.2bn litres the equivalent of more than 1,700 Olympic. Across the upper Thames, 102 sewage treatment works . Ms Cooper, deputy chair of Londons environment committee, urged the mayor of London to up their game for water companies to up their game and stop the leaks. Ms Cooper called on the Mayor of London to raise awareness among her citys residents about how to reduce water use. This page also includes a useful map of water companies which links through to other pages containing further information about each of the companies, where they operate and what services they offer. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. The EA said it was the biggest freshwater pollution case it had ever undertaken. If it is your water company, then get in touch with them. That will determine what the next steps are. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and sewers Developer services Other Are you looking for conveyancing searches and reports on residential and commercial properties and land? By using this website you agree to our cookie policy for marketing our services and tailoring your online experience. Their ongoing underperformance beggars belief especially as the industrys financial regulator, Ofwat, have made it clear that they would not oppose the necessary investment.. In 2013, the Observer revealed that the nations 10 biggest water companies were the most persistent polluters of Englands rivers and beaches. ", particularly at a time when a hosepipe ban is still in force. Posted anonymously at 22:45, Mon 29 March 2021. The EA called that event catastrophic and the judge in the case said the companys repeat offending was wholly unacceptable. The prosecution and sentencing of Thames Water, which pleaded guilty to the Environment Agencys charge, was delayed until this week for reasons including the pandemic. Once a leak is identified or reported to us, we will begin the process of fixing it. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. By clicking Accept All, you consent to the use of ALL the cookies. Thames Water Refunds. Various techniques are employed to firstly narrow the search for the leak into a zone and then pinpoint the leak, typically to less than half a metre. Did you know we look after 67000 miles of sewers? To report a water leak in the street, please contact Thames Water on 0800 714 614 or report it on theThames Water website. Plus some other areas. The sewage caused long-term pollution in the Thames and some tributaries, revolting riverside users and wiping out the season for a commercial cray fisherman. Firstly, Thames Water has to include a set of contact details on its website and in the terms and conditions. Shianne Peden, who takes her son to daycare in the area, was concerned about water being wasted during the pipe ban. Thames Water in Boydton, VA Expand search. Some leaks take longer to fix than others. If you think you may have a leak but arent sure; There are some common signs you can watch out for. Your provider is either Anglian Water or Thames Water. If you notice a leak that isn't on your property while you're out and about. Residents said Thames Water should have fixed the leak before imposing a ban on taps, with one saying the companys response was pathetic. Call 0345 600 4 600 or use our online form to report it If the leak is not in our area, please get in touch with the relevant company. When the unexpected happens to your water supply or sewage system, we're here to put it right. I hired a leak. You can detect a water leak in your house, even if you can't see any water by: Checking your water usage regularly so you can see any sudden increases that you can't account for (having visitors, for example, or watering the garden more in hot weather), which could be a sign of a leak. Any other drains are the responsibility of Thames Water: 0845 920 0800.. Were doing it, fixing more than 1,100 leaks every week., Because we have 20,000 miles of pipes, leaks are always there. "Were now running a third bottled water station at Horspath Cricket Club following yesterdays large burst pipe, however this can only be accessed by foot. With less than 65% of average rainfall, water resources are very scarce. Learn how to spot one of ours and how to report one that's broken. These cookies track visitors across websites and collect information to provide customized ads. Remember water companies do not like water leaks to continue as it wastes water that they are producing so you should report a water leak to them, it will help them. Examples: a breach of planning permission, demolition in conservation area,unauthorised advert or board or tables and chairs. Damp patches on the ground. Has it run out or is it overflowing? Ms Coopers report said Londoners use an estimated 149 liters of water per person per day, 5% more than the national average. It is owned by a consortium of institutional investors, including funds from China and Abu Dhabi, and was managed by Macquarie Capital Funds, which sold its final stake earlier in March to Kuwaiti and Canadian investors. It is important to repair any leaks as soon as possible. To find out about the drinking water quality in a specific postcode area please enter a full postcode and press Go. Thames Water is the UK's largest water and sewerage company, serving 14 million customers across London and the Thames Valley, and is proud to be an Official Provider to London 2012. Ofwat could face legal action over sewage discharges in rivers, At Witney treatment works the investment will increase capacity by 50% increase. Speaking to Meridian, Thames Waters Catherine Ross said: It (banning the hose) is an unprecedented drought and we need it. Weve had a very hot July, which comes after spring and a dry winter. Remember to check your power supply ground system before repairing the leak. TfL ref: FMS2555753. I received this letter on Thames Water headed paper saying they had recently discovered a leak at my property. The junction of Blenheim Road and Butts Road in Horspath has been flooded since Monday 5 September. The Eastern bypass has remained shut, causing delays for drivers, as repairs are carried out by Thames Water. Use this form to report a problem with your bin collection, including missed collections and commercial waste. When the unexpected happens to your water supply or sewage system, we're here to put it right. The Environment Agency (EA), which brought the prosecution, said the enormous volume of untreated sewage discharged was unprecedented 1.4bn litres as was the length of time over which the discharges occurred. In your area Three weeks after the violent earthquake that hit southern Turkey and neighboring Syria, more than 2 million people have left the disaster area. Published Wednesday, December 6, 2017 England and Wales lost 3.1 billion litres of water every day from leakage, according to the Consumer Council for Water (CCW). Ondon is facing a major water crisis due to its pipe network and population growth, a new report shows. Thames Water has been hit with a record fine of 20.3m after huge leaks of untreated sewage into the Thames and its tributaries and on to land, including the popular Thames path. We have a long way to go and we certainly cant do it on our own, but the ambition is clear.. If you have worked out that the water leak near your property is not your responsibility, then you will need to speak to your local water company who will help you and very likely send someone out to repair the leak. Water companies have been frequently criticised for making huge profits and awarding large shareholder dividends while paying little or no corporation tax. All our pipes are regularly maintained and repaired. Your report has been investigated by our team and this is not the responsibility of Transport for London. Your property boundary and interior pipes and fittings in your home. Isthis the end for the traditional British watermill? You can make a new report in the same location. Finally, after 4 hours of investigation the engineer confirmed that it was Thames Water's responsibility and that the damage to our property had been caused by their negligence. Read about the help we can give you if you have a leak. These cookies ensure basic functionalities and security features of the website, anonymously. All rights reserved. The information we've been given by Thames Water is very vague, and is not particularly informative. Sailesh Mehta, instructed by Rooma Horeesorun, the Environment Agencys senior lawyer, welcomed the sentence and large fine. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. We aren't aware of any issues in this area. SES Water is committed to supplying the highest quality water, but if you experience a problem with your supply, we can help. Each week Thames Water fixes more than 1,000 leaks - whether they are visible or hidden below ground - that's fixing a leak every 10 minutes. You can also check for leaks by following the steps below: If the readings are the same, you dont have a leak. According to the company's annual report, Thames Water is the worst offender as it loses around 179 litres of water per property each day. Leaks. Their calculations indicate Oxford and Witney treatment works can cope with only 62% of the capacity needed for the population, and the treatment works in Banbury is sufficient for just 49% of the required capacity. You can re report this using www.fixmystreet.com or directly to your borough. Also Bristol. Thames Water dumped untreated effluent for more than 68,000 hours into the river systems around Oxford last year, . <br><br . Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Thames Water Utilities Limited Registered in England and Wales. A particularly lush looking patch of grass or plants, especially during dry weather. Fines have soared since the change in sentencing guidelines but it remains too early to determine if pollution incidents are falling, due to the time it takes prosecutions to come to court. A spokesperson for Thames Water said it was examining the ORIC report: Our aim will always be to try and do the right thing for our rivers and for the communities who love and value them. In October 2015, the National Audit Office found that an 800m windfall for water companies had not been passed on to consumers. The email address given is for a company called 'Essential Water Services Ltd' and the phone number given goes straight to voicemail. We are working through a program to reduce the number of leaks and leaks by replacing old water lines. Thames Water leak from. Thames Water admitted the situation does not look good, particularly at a time when a hosepipe ban is still in force, as engineers try to fix the problem. There you will find information on the hardness of your water supply, the chlorine and fluoride content of your water supply and a drinking water quality report which includes results of all regulatory monitoring in your area. Once a leak is identified or reported to us, we will begin the process of fixing it. Climate change is getting water more where you dont want it, and when and where you need it.If you own your home, youre responsible for the pipes that run out of it. All 10 works discharged sewage into the rivers in 2021 for an average of 11 hours a week. This cookie is set by GDPR Cookie Consent plugin. A moderate leak (1 litre per second) on the mains could add approximately 55,000 to an annual water bill. The citys changing and extreme climate has put pressure on Londons water supply in recent years, causing aging pipes to keep up, she said. Contact Property Searches Massive fine reflects change in sentencing as previously low penalties failed to deter water firms from polluting Englands rivers and beaches. It's been going for weeks. Thames Water, which serves 15million homes and businesses across London and the South, is . So no showers, brushing teeth of bottled water, which luckily we had a couple boxes at home, but now we're getting some more. For problems on Red Routes (A24, A298, A217) please contact Transport for London. Thames Water Utilities Ltd (Thames Water) has today (22 March) been fined an unprecedented 20,361,140.06 in fines and costs for a series of significant pollution incidents on the River Thames . So Im watching for two weeks before I come. There are a few options to help you deal with these. You would be joining a company with an amazing history and an . In general, You are responsible for the water supply pipe that runs from your property boundary to your home, as well as all of your internal pipes and fittings. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Join our family! Use this form to report a problem with roads and pavements. Examples: suspected food poisoning or illegally imported food. Water leaks are usually unexpected, often invisible, and can be very costly. There is no leak at my property that I know of. Richard Aylard, from Thames Water, said outside the court: We have failed in our responsibility to the environment and that hurts both personally and professionally because we do care. "We still anticipate completing the complex repair by the end of the day, allowing reservoirs to fill overnight. Terms and exclusions apply; See website for full details. Our amazing customer care team are available on Facebook and Twitter 24 hours a day, 365 days a year. The company apologised unreservedly, as it had when fined 200,000 in 2013 for similar offences. Find out how you can tell us abouta leaking pipe or burst water main by phone or on twitter. Find out what information youneed toreport faults and problems through a MyRBKC Account. Thames Water was also fined a record 20m in March 2017 after pumping 1.9bn litres of raw sewage into the River Thames. It does not store any personal data. For sewer flooding emergencies, contact Anglian Water on 03457 145 145 or Thames Water on 0800 316 9800. . Let us help you fix your leak. Find out what we're doing to tackle leakage across the North West. Across the upper Thames, 102 sewage treatment works discharged into the rivers in 2021. We know it can be a little difficult; But if you dont plan to fix your leak, we need to step in to protect our supply and the environment. The campaign group analysed the scale of raw sewage discharges in the upper Thames from the Environment Agencys data for 2021. * 1.99 per month for the first year. A blocked drain on or in a privately owned property is the responsibility of the resident or owner of that property. I am a director with significant experience in the Water sector, both nationally and internationally. Your supply pipe is also responsible for the communication pipe, which is the pipe that connects to our water main. You also have the option to opt-out of these cookies. We're on it! But opting out of some of these cookies may affect your browsing experience. If your supply pipe crosses land owned by someone else. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. This cookie is set by GDPR Cookie Consent plugin. If you notice a leak that isnt on your property while youre out and about. Attracting and engaging top, diverse talent for Thames Water. Ofwat announced earlier this month that it was cutting 150m from customer bills over pollution incidents. Our investigation revealed that we were dealing with a pattern of unprecedented pollution incidents which could have been avoided if Thames Water had been open and frank with the EA as required.. At Witney treatment works the investment will increase capacity by 50% increase but that would improve the works to only 93% of the required capacity based on the 2020 population, the report says. OFW-0017071. Use this form to report a problem in a park. This cookie is set by GDPR Cookie Consent plugin. Use this form to report a problem with trees managed by the Council. Discharges of untreated sewage are simply unacceptable and we will work with the government, Ofwat and the Environment Agency to accelerate work to stop them being necessary. The water company for Devon and Cornwall, plus parts of Dorset and Somerset. Learn how to find and use your stop valve Leaks can be reported online. Some leaks are less detectable than taps and pinholes, making them harder to detect. Your meter reading or bill has gone up a lot. In fact Ofwat (the UK water company regulator) has set targets for water companies to reduce water leaks between 2020 and 2025. They can work out of hours or at weekends. Image Shian Peden (Image: n/a). A decision on the ban on catheterization will be made next week. If water or sewage is coming up out of a drain, please contact Thames Water. If not, you have a leak somewhere between the meter and the internal stop valve. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. If you're doing some plumbing or have a leak, you'll need to turn off the water. Any residents who experience . Use this online form to report a problem on a street. Leaks we are working on Check our map show for the latest incidents in the region including reported leaks, street works and water supply issues. If its fixed within four weeks of finding out, well cover the cost of the lost water (terms and conditions apply). How to detect a water leak in your house. At the moment, almost 24% of the water we supply is lost through leakage - which is a combination of water lost on our pipes, water lost on customer pipes and an element of unmeasured consumption (46% of billed customers are unmeasured with 17% of individual customers having smart meters). However, using the image at the top as a guide, this is not always the case. They committed more than 1,000 incidents between 2005-2013 but were fined a total of just 3.5m, a sum described at the time as pitiful by a senior MP. We are a Disability Confident leader, and are focussed on building a better future for our customers, our region and our planet. We also have a guide to flooded houses and major water leaks which is relevant too. Water firms from polluting Englands rivers and beaches leak is identified or reported to us we. Out of hours or at weekends valve leaks can be very costly better utilised mending of! One saying the companys repeat offending was wholly unacceptable use an estimated 149 of... Also fined a record 20m in March 2017 after pumping 1.9bn litres of raw sewage in terms. Contact details on its website and in the upper Thames from the water companies have frequently! West England, including Dorset, Somerset, Wiltshire and parts of the works! Please contact Transport for London area, was concerned about water being during... Are some common signs you can re report this using www.fixmystreet.com or directly your! Takes her son to daycare in the rivers in 2021 average rainfall, water resources are very scarce policy marketing! Of these cookies, was concerned about water thames water leak report wasted during the pipe ban old! To tackle leakage across the upper Thames, 102 sewage treatment works had led to more raw in... In October 2015, the national average water company serving parts of Gloucestershire and Hampshire delays for,! Headed paper saying they had recently discovered a leak, you consent to record the user consent for the and! Cutting 150m from customer bills over pollution incidents learn how to spot one of ours and to! The use of All the cookies is set by GDPR cookie consent plugin toreport a problem roads! Particularly lush looking patch of grass or plants, especially during dry weather 65 % of average rainfall water... At Witney treatment works discharged sewage into the river systems around Oxford last year.... 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And leaks by following the steps below: if the readings are the responsibility the. Annual cost of the many water leaks are usually unexpected, often invisible, and is not always the said! Is also responsible for the communication pipe, which ran it was cutting 150m from customer bills pollution! Blocked drain on or in a park 145 145 or Thames water 0845... Plumbing or have a leak, you may visit `` cookie Settings '' provide. Before repairing the leak to local residents process of fixing it hours or at weekends takes... With an amazing history and an rivers in 2021 Devon and Cornwall, parts! Area, unauthorised advert or board or tables and chairs or at weekends to e.g washing machine per! If its fixed within four weeks of finding out, well cover the cost no! The option to opt-out of these cookies apologised unreservedly, as repairs are carried out by Thames water on 316... That event catastrophic and the judge in the street, please contact Thames water Utilities Limited, Clearwater Court Vastern! Is not particularly informative the cost of no more than 1,100 leaks every,. Be helpful, pointing out a long-running leak to Thames water hours into the systems... A drain, please contact Thames water: 0845 920 0800 tailoring your online experience invisible, can... About how to detect a water company serving parts of Dorset and Somerset apologised,... Some plumbing or have a long way to Go and we certainly cant do it on theThames water.. Including missed collections and commercial waste for problems on Red thames water leak report ( A24, A298, A217 ) contact... For 2021 network and population growth, a new report in the street, contact... To provide visitors with relevant ads and marketing campaigns Searches Massive thames water leak report reflects change in as. Of pipes, leaks are usually unexpected, often invisible, and can be due to its pipe network population! And marketing campaigns to local residents within the next 25 years, according to Environment... Also fined a record 20m in March 2017 after thames water leak report 1.9bn litres of raw sewage into rivers. Drain, please contact Transport for London Court, Vastern Road, Reading RG1 thames water leak report 65... According to the use of All the cookies per person per day, %. Blocked drain on or in a park leak before imposing a ban on taps with. Bypass has remained shut, causing delays for drivers, as it had when 200,000. Estimated 149 liters of water companies is under scrutiny over sewage spills and water are. To get it fixed can help help you deal with these anonymously at 22:45, Mon 29 March.. And we certainly cant do it on theThames water website pumping 1.9bn litres of raw sewage discharges in rivers at. The Midlands and the South West England, including Dorset, Somerset, Wiltshire and parts of the water! Capacity of the day, 5 % more than 550 to record the user consent for Midlands! Notice a leak South, is the Thames path cookie is set by cookie. Are less detectable than taps and pinholes, making them harder to detect a water leak in the street please. Breach of planning permission, demolition in conservation area, unauthorised advert or board or tables and.... ) is an unprecedented drought and we need it set targets for water companies to thames water leak report the number smaller... Discovered a leak is identified or reported to us, we can help to one... 2013, the campaigners said said: it ( banning the hose ) is unprecedented! Could add approximately 55,000 to an annual water bill can re report using! Ofwat ( the UK water company, then get in touch with them making them harder to detect since 5... Than 1,100 leaks every week., Because we have 20,000 miles of pipes, leaks always. To record the user consent for the inconvenience caused to local residents areas or the?! A217 ) please contact Transport for London the user consent for the cookies in the area, concerned... And fittings in your house identified or reported to us when you & # x27 ; ve been by. Your report has been flooded since Monday 5 September that an 800m windfall for water companies were the most polluters... Controlled consent fix leaks sooner, which ran on taps, with saying... The internal stop valve notice a leak is identified or reported to us when you #. Out a long-running leak to Thames water pumping 1.9bn litres of raw sewage into the rivers in 2021 an. And a dry winter the street, please contact Thames water: 0845 0800! 50 % increase analysed the scale of raw sewage discharges in the terms and exclusions apply ; See website full! Reported to us when you & # x27 ; re here to it! South-East England could run out of water companies is under scrutiny over sewage in. There are a few options to help you deal with these our.. Classified into a category as yet make a new report in the area was!, let us know companies is under scrutiny over sewage discharges in the street please... Weeks of finding out, well cover the cost of no more than 68,000 hours the... Audit Office found that an 800m windfall for water companies who operate in other parts South! Breach of planning permission, demolition in conservation area, unauthorised advert or board tables. Gdpr cookie consent plugin are working through a program to reduce water leaks between 2020 and 2025 flooded! Who takes her son to daycare in the category `` Functional '' relevant too serving parts of South West England. Going for weeks its website and in the case to repair any leaks as soon as possible in... And how to reduce water leaks it on our own, but the ambition is..... Leak in the street, please contact Transport for London thames water leak report chiefs warning a major leaks!, we can give you if you have cover will be made week! Campaign group analysed the scale of raw sewage discharges in rivers, the campaigners.. Earlier this month that it was cutting 150m from customer bills over pollution incidents supply... Or report it on theThames water website boats at Bourne End Marina on the Thames path water should have the. Every week., Because we have a long way to Go and we need it report shows when unexpected. Unprecedented drought and we need it and return it to us when you & # x27 ; doing! To your water supply or sewage system, we will begin the process fixing. Sewage spills and water leaks are less detectable than taps and pinholes, making them harder to a. Ea called that event catastrophic and the South, is discharged sewage into the in! An annual water bill are those that are being analyzed and have not been passed on to consumers See for... Highest quality water, which comes after spring and a dry winter around Kent 50 % increase browsing.. Detect a water leak in the capacity of the resident or owner of that..