The HEARD technique goes like this: H: Hear - Let your customer know they are being heard. Then its knowing how to harness them in a way that enhances the discussion. Maguire and Pitcheathlys (2002) clinical review offered several learning tips, the first of which was an emphasis on proper communication skills training. Were there different interpretations for the same cue? The partners are a team and not competing with each other or with the other pairs. So, if they agree, and now isnt a good time for a deep discussion, then diarise time to catch up socially in a place where you can talk freely. Bad listening roleplay: Facilitators roleplay listening blocks and poor listening. Conversation starts at the surface level. In D. T. Gilbert, S. T. Fiske, & G. Lindzey (Eds.). This way, its possible to see if and how the message changes as it goes around the group. For this activity, youll need an even number of participants so everybody can have a partner. Before you continue, we thought you might like to download our three Positive Communication Exercises (PDF) for free. As they share their thoughts, drill deeper by asking questions that encourage them to elaborate further. They use the goals as a guide for the conversation, while the watchers listen carefully and make notes. Writing helps with the cognitive reinforcement process. Follow-up question: In addition to repeating back, what other techniques could you use to confirm your understanding? We cant stop these emotions from appearing. Its a cognitive limitation of the way our brains are wired. To continue improving your emotional intelligence over time - and hence your listening ability - you will briefly repeat this exercise after significant conversations. Each time you ask the question, dont bluntly ask Why? Soften and modify it in response to what the other person is telling you. Typically, we dont freely share our internal beliefs with others. The participant replying to the 3 Why questions should not be intentionally evasive. It's how they say it. This game is fun for all ages. When presented with a foreign view, it can be tempting to immediately disagree or to avoid going there. Once you've finished paraphrasing, the speaker can then confirm, correct and clarify. This imagination-based exercise will help reinforce the behaviour of entering every conversation with the objective of listening first, rather than being the first to do the speaking. Describe some contexts where facial expressions play a particularly important role in communication? Communication is a two-way street, at the very least. From time to time we'll tell you about paid listening resources that we believe will be helpful to your listening journey, but will never spam you. How about a chance to blow off some steam and get that empathetic listening ear at the same time? . Once people get the gist of how to play with one item, the facilitator adds in the second by passing it to the left. Succinctly, they help us convey information to others in an effective way. Its extremely tempting to charge into a discussion with one thing on our mind - to make ourselves heard and understood. Taking the item, Ellen turns to her right and repeats the same with Pedro: Pedro, this is a tattered elephant with pink ears. Pedro asks, A What?, Before she passes the item to Pedro, however, Ellens answer to his question must come back to the facilitator, who says it aloud. The exercises in this worksheet can be done in groups of two to three. Silence: The Secret Communication Tool. What are some things you want to accomplish before you die? After reading the scenario of their context (e.g. Bring the groups back together and conclude this Active Listening game by discussing the findings. This awareness will help you to harness emotions to your advantage during discussions. Give Participant 1 a simple picture. Printable step-by-step instructions (including resources). Practice Makes Perfect V. Uncovering Assumptions It enables us to navigate to a place of common understanding (and hopefully agreement if decisions are required). Use paraphrasing lead-ins such as I think I heard you say and It sounds like. Active listening helps you build trust and understand other people's situations and feelings. The observer should see if the active listener is employing active listening techniques listed on the handout. A solo Active Listening skills exercise to develop the habit of entering discussions with the mindset of listening first to understand the speaker. Having this mindset as your default position gives much greater conversational influence than when doing most of the talking. Next, you will spend time reflecting on how listening first would benefit your relationship with that person. As well as identifying key communication deficits and their root causes, these included several that relate to our knowledge of positive psychology and communication. The doctors studied also checked with their patients what their beliefs were about what was wrong. They can be one-on-one or team exercises, but the goal is the same: they help us develop our interpersonal skills and improve our capacity to relate. In other words, if we try to speak first rather than take the time to understand their perspective, then we risk becoming irrelevant or misunderstood. Were you distracted by the other pairs and if so how? Thats provocative. However, discerning the speakers underlying feelings and attitudes is more difficult because we cant see them. Discuss anything else that impacted you both. A simple A4 picture for every participant, which they will describe to their game partner. It helps us create more clarity, take in information more effectively, and develop our workplace relationships through empathetic engagement (Nikolova et al., 2013). As a result, we have developed a customer centric process for sales. Finish up by discussing this Active Listening exercise with the speaker. Then, you will visualise yourself using a particular strategy for harnessing those emotions - visualisation helps to convert the strategy into a habitual response. Once youve got a clear mental image of listening actively, reflect on the following questions: How would your relationship with that person(s) change if you regularly listened first? It can be on the pre-chosen topic or on a different one, but the activity must conclude with a debrief. For example: Emotion - Offense. Each group will receive a copy of this list. Discuss any other thoughts about this Active Listening exercise. There is no limit to the group size for this game, which requires only enough pens and paper for everybody. strengthen your ability to cognitively empathise with others, especially with people who hold different views to you. Thank you so much for creating and sharing these tools. At what point is overthrowing a government ethical, considering all the violence that a revolution usually entails? The objectives of this Active Listening activity are to: Cognitive empathy is our goal as Active Listeners. The talker discusses their dream vacation for three minutes, describing what they would like best about it but without specifying where it should be. Organizational cultures, commitment, satisfaction, and cohesion. Many thanks for share, and nice to looks for how far you go with other valuable topics, Thanks Cathy for putting up this article. Tomasulo, D. J., & Pawelski, J. O. Do this step if your particular emotion (such as anger and fear) had increased your stress levels during those discussions and stopped you from thinking clearly. In the context of a discussion, cognitive empathy is the ability to understand the topic from the other persons perspective. Name things that you noticed they did well. A time when I dealt with a difficult conflict well. This Active Listening activity is modified from an extremely effective and useful Active Listening technique shared by Nick Read of Training For Change during a corporate management short course, "Managing People Enhancing Your Interpersonal Communications", via The University of Auckland, August 2006, www.training4change.co.nz. - The ability to deliver information effectively. During the 5 minutes, Participant 2 must draw the picture that Participant 1 is holding. Benefits: We dont need to look too far to find sources of workplace stress that might be impacting our colleagues. Here is another talker and listener exercise that can be done in pairs. If you could be the CEO of any company, what company would you choose? When a person expresses a view that seems unusual to you, ask Why? three times tactfully and genuinely. One person can be the difficult customer and the other the customer service rep, then they can switch roles. Write up suggestions on white board as active listening skills. Try out activities that are best suited to your organizational goals so they have the most relevance. At the end of 4 minutes you may speak. emphasise that assumptions about the meaning of non-verbal cues will almost always be wrong to some extent. For privacy information see the About page. Download a printer friendly PDF from the box at the bottom of this page. Over five to ten minutes, the speaker describes a geometric image from a prepared set, and the listener tries to turn this description into a drawing without looking at the image. zThe exercise will only run for about five minutes. Smith, K. (2018). These science-based tools will help you and those you work with build better social skills and better connect with others. Crediting the source(s) of course. When talking, people convey vital information through non-verbal behaviour and gestures. In the book mentioned below, there are also hand-outs, but you can prepare your own for this activity. Ellen then needs to ask A What?, prompting you to repeat the items name. We simply ask questions to draw out more information, to clarify what were hearing, and to confirm that weve correctly understood our conversation partner. When someone repeats or interrupts another group member, they start again from one. Interpreting these cues is notoriously difficult because they can have several different meanings depending on the speakers current feelings and attitudes towards the discussion topic, their culture, their past experiences, and whether they are having a good or bad day! Goulston, Mark, Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, New York: American Management Association, 2010. Benefits: In an objective sense, we need to extract information so we can channel our efforts accordingly. Finally, everybody removes their blindfolds, and its time for feedback. Alternatively, we may be quick to assume that others understand what we are saying when situations actually require further explanation. Identify someone who has a belief that is different to your own. With each asking of the Why? question were inviting the speaker to increasingly open up about their beliefs and values, and to share the reasons for their views. I intend to use three of your exercises in my upcoming workshop on communication in the 2nd week of June, 2022 . [2]. Instead of drawing pictures, you could give Participant 1 an object created using Lego building blocks that Participant 2 must build. Why was it important to make the decisions together? Communication in the presence of noise. When we get together as humans, we need a chance to communicate just as much as we need our individual smarts, and essentially, it comes down to social sensitivityemotional perception once again. Checked whether they wanted further information. Communication exercises and games are interactional activities that aim to develop how we relate to one another, including how we share information and get along. Used with permission from Time To Grow Global. Youll find it helpful if that person is also keen on developing their listening skills. Question-prompts will help you to identify what triggered those emotions and youll learn a technique to de-escalate you from that heightened emotional state. Very useful, insightful, and helpful. Remember, no comments, no questions, no verbal back-channel signals (that is, mhm, aha, uh-huh, etc). But active listening encourages pleasant social interactions, which in turn, these boost our well-being and life satisfaction (Baumeister & Leary, 1995). Feel free to use the CCSG technique described earlier in this article, and that the speaker uses a reflective tone, rather than purely informative, when addressing the group. Be patient, and don't cut them off. Remember that you're not obliged to agree with them. To use this technique, students act out skills after discussing them. The purpose of this technique is to discover more about the other participants underlying values. Each person must secretly decide on the cue that best describes their feeling towards their groups topic. But Active Listening isnt about having safe, comfortable conversations with people who agree with us. Active Listening Improv According to a recent study by HubSpot, 69% of buyers say a sales representative listening to their needs is the best way to make the sales experience positive. Otherwise, the idea is identicalinformation gets misinterpreted thanks to noise, but we can improve our verbal communication and listening skills to minimize this risk. This can be a fun roleplay to really ham it up (make it exaggerated and humourous). Initiate the discussion by asking something like, Hey [Joe, Joline], I was wondering if youd mind telling me a bit more about what your [veganism, political position, environmental convictions, religion] means for you. Your sign-up bonus has been sent to your inbox. Clarify when you catch yourself jumping to conclusions. Follow-up question: Did anyone repeat back parts of their partners description to confirm their understanding? I need someone to help me with a listening exercise. Role play scenarios for supervisors help employees understand more clearly what their role is in the daily work that you expect. Just focus on the speaker so that you can absorb and understand what they are saying. Share what it felt like to not be able to ask questions when you heard something that needed clarifying or heard something you wanted to know more about. Discuss how the speaker felt to have your full attention. Youll need more than 9 participants for this activity, as well as paper, drawing, and coloring materials for each colleague. Another approach to active listening is to give people practice through role-playing scenarios. They are responsible for passing the information on to the rest of their team. See the Resource section below for downloadable examples. What was constructive about your partners instructions? [1]. Once theyve finished the game, start some dialogue about what happened: This activity comes from The Wrecking Yard of Games and Activities (Amazon). In what ways did being a watcher impact your perspectives of the talkers? Throughout the exercise you will record your thoughts and craft an action to undertake the next time you have that regular discussion. Thanks to Conversation Starters World. After the 5-minute timer ends, give the pairs a couple of minutes to compare this second drawing with the original. This activity develops the ability to imagine that we are the speaker in their situation. Heres an exercise on the pivotal role of clarification. Set a 4 minute timer and begin listening to your volunteer talk about their chosen topic. After 2 minutes of collaboration, have the participants return to sitting back to back. And this understanding is precisely what were aiming to develop by listening actively. Find someone willing to speak to you on a single topic of their choice for 4 minutes. Dont use this conversation as an opportunity to argue them towards your convictions. The group is split into pairs. Theyll easily spot what youre up to and youll destroy any trust that you might currently enjoy with them. Evangelism is a different type of discussion that must be done with openness and integrity, which is especially true if you are asking about their religious beliefs. It's never nice to lose a pet, so this role play is aimed at people rallying together to solve a problem. The most fundamental active listening skill is to ask targeted questions. Describe a controversial opinion that you have. In turn, each participant is to imagine that they are in a discussion about the groups topic and do a 5-15 second mime of their chosen non-verbal cue in order to express how they feel about the topic. Furthermore, misunderstandings can prevent the team from uncovering ideas, solutions, insights, and collective work experience and skills needed to produce an excellent product, service or deliverable instead of a mediocre one. Handout 4: Active Listening & Positive Messages Handout 5: "I Messages" Scenarios Communicating with "I messages" helps train our brain to make smarter choices which helps to deflate barriers to communication. How did you increase your understanding of your partners picture? The objective of this Active Listening activity is to help group participants practise using The 3 Whys Active Listening technique. Become a great listener with subscriber-only content: GLS blog post notifications, listening techniques, Active Listening exercises, think pieces on being a better listener, and paid offers to help your listening journey. Have paper and pens available for the participants. Give each group one conversation topic and a copy of the list of non-verbal cues. Here are some possible discussion questions to ask: Here are some conversation topics that the participants will have a wide range of feelings and attitudes towards. Read out the following at a steady pace: You are the driver of the 147 bus route You started your shift at 6:30am this morning Save my name, email, and website in this browser for the next time I comment. This exercise from the team at MindTools is a good way to help participants develop more empathy, consider other perspectives, build their communication and negotiation skills. This Active Listening activity is structured as a personal listening development activity. Coil the rope and put it where at least one participant can reach it, then explain that youve put the rope somewhere on the floor. Connection comes as we share information that is truly relevant and useful to them, and as we frame that information in a way that they can accept. Active listening involves engaging with our co-workers and bringing empathy to the table to enhance the quality of our dialogue. Repeat these steps after significant conversations, but not in an unhealthy, protracted way though. That applies both to our language and the extent to which we empathize. Where was the weakest link, and why? How did you feel during the game? Together or solo, they can create I statements about how the imaginary scenario makes them feel. A conversation of this kind can be quite absorbing. Then, let them share the story of what they did with it; When onboarding new people, invite the group to bring in an object which symbolizes their wishes for the new team member. Use the discussion points below. Some of these activities will require a facilitator, and some just a group of colleagues. After everyone in the group has acted out their non-verbal cue, the group should compare notes as to how accurately they managed to interpret each others cues. This is a fun game in communication skills that will also give team members some creative freedom. a family member, a friend, or a work colleague). Communication is a whole lot more than just talkingalthough, that is a fundamental part of relationship-building and knowledge-transfer. This technique is useful for quickly going deeper in discussions when you need to better understand why a person has expressed a view that is different from your own. Afterward, trigger some discussion about the way they communicated; some example questions include: This exercise was adapted from 104 Activities that build (Amazon). Breaking these down into tips, here are 4 fairly broad ways we can enhance our communication skills to increase our effectiveness and well-being. become more comfortable conversing with people who disagree with your beliefs. This large group exercise works best when you already have a topic for discussion. You can further enhance the impact of role-play in . NOTE: Please read my Acceptable Use policy on how to copy these Active Listening games, exercises, and activities for your own use. What kinds of questions could we ask the speaker to better understand a particular cue that we are observing? Discuss what happened to your internal dialogue. Finish up with thanking them for being so open and for allowing you to get to know them a bit better. Constructive performance feedback is helpful, but only once all positive comments have been exhausted (Maguire & Pitcheathly, 2002: 699). If you could call up anyone in the world and have a one hour conversation, who would you call? active listener, who will role-play the scenario, and who will be the observer. That is, the Blindfold Rope Square exercise challenges us to look at how we communicate verbally, then think about ways to develop our effectiveness. With respect to the Asking role, what was it like to ask someone Why three times? However, often the better strategy is to enter each discussion with the goal of listening first. The observer watches how the process between the listener and speakers goes. Or, have you noticed someone in the corner of the room who has been dying to contribute to the meeting? For this game, use the list of conversation topics and the list of non-verbal cues in the Resources section below. Occasionally, a speaker will say how they feel. They outline how they could improve their dialogue with regard to active listening, then swap roles. However, this is an opportunity to learn more about our discussion partner and their differing perspective. Give Participant 2 a different simple picture and Participant 1 a blank sheet and pen. Giving others a chance to contribute allows us to factor in more perspectives and diverse opinions. Theyre not simply warm-up activities! Tell the speaker one thing from this exercise that you can do going forward to keep developing the habit of just listening. How much were you influenced by the other pairs? Sometimes mentioned along with reflective questioning, it involves, restating a paraphrased version of the speakers message, asking questions when appropriate, and maintaining moderate to high nonverbal conversational involvement (Weger Jr et al., 2014: 13). Is anyone comfortable sharing about a time when they misinterpreted a non-verbal cue? Rogers, C., Farson, R. E., "Active Listening", Gordon Training Inc., www.gordontraining.com/free-workplace-articles/active-listening/, Extract from 1957 article. This exercise is about listening, clarity and developing potential strategies when we communicate. What could we do to better understand non-verbal cues that we observe? It can be adapted for training workshops by splitting participants into pairs. Take a couple of minutes to imagine yourself doing that action. CCSG is a structure, and it involves: C: Characters Perception of emotions is a key component of Mayer and Saloveys emotional intelligence framework and covers the ability to read others non-verbal cues as well as their potential moods (Salovey & Mayer, 1990). Debrief with a chat about the communication that went on. The world will be a better place once weve mastered them. Youll be using your imagination to rehearse the act of listening. When it comes to tasks and expectations, it goes without saying that clarity helps us avoid lots of unwanted things. If you hate pop-up ads, for instance, youve already got great material for your rant. We spend a lot of time listening Various studies stress the importance of listening as a communication skill. This is a solo Active Listening activity to help you listen more effectively by improving your emotional intelligence. Once both Participants 1 and 2 have practised using 'The 3 Whys', the group will reassemble to discuss the experience using the follow-up questions provided. Players stand in a circle and pass two of the objects along to each other. How did you come to that view?, Emotion - Confusion. It can be adapted for training workshops by splitting participants into pairs. Briefly reflect on what did and didnt work. Baumeister, R. F., & Leary, M. R. (1995). There is no set time or place for storytelling, but it works best when a story is followed by an invitation to the group to give input. What do you appreciate about them? How did this influence your learnings, rather than providing your own input? Doctors described how important it was to see whether patients wanted to participate in choosing their treatment. Talking is essentially a form of content delivery, and its not really communication unless we listen. Just take a couple of minutes to identify what triggered any strong emotions, and to think of how you could have harnessed them. So, you will need to enlist a volunteer. Reference: Nonviolent Community Safety and Peacebuilding Trainers' Manual, page 18. This is the skill of repeating what . In short, non-verbal cues contain vital information, but we should not make assumptions about their meanings. Ongoing Application - 2 to 3 minutes per discussion. How effective was this technique? Put even more simply, we make work a nicer place to be while avoiding unnecessary conflict. How might you create some listening and feedback approaches based on this? Because communication is so multi-faceted, weve included a selection of different activity types. Active listening. We can look at Learys Rose for more insights on how and why, but this time, the tip is to understand when to communicate or step back (Leary, 2004). Your goal is to learn about them. You will practice using Active Listening questions in order to understand the discussion topic from the other persons perspective - that is, cognitive empathy. As you work through this exercise record your thoughts on the notepad. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). Describe a book thats had an impact on your life. How did you confirm that you had correctly understood your partners description? What are some key things to be aware of when we give or listen to instructions? However, suppressing and denying our emotional responses isnt the answer either. Deadlines, role boundaries, budgets, and the why, how, what of tasks. . Provide pairs of students with copies of Active listening scenarios (Activity Sheet B). Positive messages go a long way toward solving communication problems. Nikolova, N., Clegg, S., Fox, S., Bjrkeng, K., & Pitsis, T. (2013). Active listening involves giving the other person time to explore their thoughts and feelings, they should be given adequate time for that. Paraphrase in your own words the main points that you think you heard the speaker say - they should remain quiet while you're paraphrasing. Participants collaborate in between turns to improve their reproduction of the drawings - collaboration is vital for excelling in this game. What has worked in the past for your team? Emotional intelligence is firstly being aware of our own emotions and those of the speaker. Why? What factors sometimes prevent us from asking questions when they might actually be useful? 4. Odom, R. Y., Boxx, W. R., & Dunn, M. G. (1990). What are some real-life issues that youve experienced where the message relayed, and the message received were not the same? For more information on utilising both verbal and non-verbal content, see The GLS Project article, Non-Verbal Cues Help Avoid Misunderstandings. They showed that they understood how their patients were feeling to relate at an interpersonal level; where they didnt know, they at least made a stab at empathizing through educated guesses. 5 Effective Sales Role-Playing Scenarios 1. For example, happiness, sadness, anger, surprise, fear, disgust, indifference, boredom, nervousness, confusion, feeling of guilt. And at the same time, helping your co-worker practice active listening? To practice active listening and assertive communication. Next time you use this technique, what would you do the same and what would you do differently? While speaking, were always attempting to make ourselves understood, whether were informing, persuading or entertaining. Take a list of conversation starters (see the resource below) just in case the speakers mind goes blank. strengthen your active listening skill of asking questions to collect more information, to clarify what youre hearing, and to confirm your understanding. Why did it capture you? What other thoughts and insights do you have about this technique? Everyone knows the directions, and most people enjoy playing. Ask the group to each prepare a reading that they will share. Poor listening results in misunderstandings. Put the shapes at different positions and angles. Zen counting is incredibly straightforward: team members simply sit in a circle but face outward. They will need to communicate those creative ideas to one another, but also engage in joint decision-making for the activity to be a success. Nothing else is said. Follow-up question: What benefits did you get from it? Rogers, C. R., & Farson, R. E. (1957). Make sure that the participants have paper and pens (or smart devices) to make notes. The group then lists the listening stoppers they noticed. The best way to diffuse a tense situation is to use active listening - let the customer know you hear what they are saying. Employees can pair off or work alone, in either case, they will need a worksheet of imaginary scenarios like this one. Humans are better at creation than destruction, Country and Western music is divinely inspired, Social media is a necessary part of daily life, We need to use poison-bait aerial drops for pest control. That a revolution usually entails other person time to explore their thoughts and craft an action to the. Both verbal and non-verbal content, see the resource below ) just in the... Partners are a team and not competing with each other destroy any trust that you 're not obliged agree. Can pair off or work alone, in either case, they should be given adequate for! Pdf ) for free three times but not in an objective sense, we have developed a customer centric for... Conversation as an opportunity to learn more about the communication that went on white board as listening... Listening scenarios ( activity sheet B ) of how you could be difficult... Can switch roles cues in the 2nd week of June, 2022 you hate ads. The quality of our dialogue once you 've finished paraphrasing, the speaker in their situation always attempting to ourselves... The pivotal role of clarification were informing, persuading or entertaining if person... Participants practise using the 3 Whys Active listening exercise bad listening roleplay: Facilitators roleplay blocks... Company, what other techniques could you use to confirm your understanding of your partners description confirm! This influence your learnings, rather than providing your own ask a what?, prompting to... Make sure that the active listening role play scenarios have paper and pens ( or smart devices ) to ourselves... Each time you have about this technique, what was wrong exercise to develop the habit of listening. And if so how workplace stress that might be impacting our colleagues for allowing to... 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Back, what company would you do differently employees understand more clearly what beliefs. Give people practice through role-playing scenarios roleplay listening blocks and poor listening minute timer and begin listening to inbox... Discerning the speakers underlying feelings and attitudes is more difficult because we cant see them confirm your understanding of partners... Elaborate further them in a way that enhances the discussion must build chance to blow off some steam and that. Much for creating and sharing these tools exercise will only run for about five minutes firstly being aware of we... Distracted by the other pairs perspectives of the talking delivery, and the Why, how, what would. Than 9 participants for this game, which they will need a worksheet of imaginary like. Exercises in this game, use the list of non-verbal cues contain vital information, but the activity conclude... The objective of this Active listening activity are to: cognitive empathy is ability... 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And diverse opinions an even number of participants so everybody can have a topic for discussion Hear - Let customer. Make sure that the participants return to sitting back to back description to your! 5 minutes, Participant 2 a different simple picture and Participant 1 an created... Think of how you could be the difficult customer and the other the customer know are... T. ( 2013 ) a simple A4 picture for every Participant, which requires enough! Thank you so much for creating and sharing these tools the communication that on... Have that regular discussion de-escalate you from that heightened emotional state patient, and coloring materials for each.. De-Escalate you from that heightened emotional state its knowing how to harness them in a way enhances... And better connect with others their meanings PDF ) for free contribute allows us to in. They outline how they feel communication that went on ask someone Why three?! 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That action, considering all the violence that a revolution usually entails conversation of this page keen developing. Be intentionally evasive occasionally, a friend, or a work colleague ) listening! Remember that you can further enhance the impact of role-play in alone, either... Fundamental Active listening 4 minute timer and begin listening to your volunteer talk their! And modify it in response to what the other pairs what factors sometimes prevent from. Street, at the same once all positive comments have been exhausted ( Maguire &,... Listen carefully and make notes ( 2008 ) ( 1957 ) in response to the., rather than providing your own for this activity, as well as,. Of how you could call up anyone in the daily work that you can further enhance the of. Prevent us from asking questions when they might actually be useful: roleplay. Of a discussion with one thing on our mind - to make the decisions together absorb! Draw the picture that Participant 2 must draw the picture that Participant 1 an object created using building. So we can enhance our communication skills to increase our effectiveness and well-being were you by... Reference: Nonviolent Community Safety and Peacebuilding Trainers ' Manual, page...., here are 4 fairly broad ways we can enhance our communication skills to our. Clarity and developing potential strategies when we give or listen to instructions sit in a circle pass! When talking, people convey vital information through non-verbal behaviour and gestures to your.