I haven't been paid correctly by gopuff since May of 2021 and have emailed everyone, talked to everyone and the issue still goes ignored to present day nearly a year later. If you violate any of the provisions contained in these T&Cs, Sponsor reserves the right to issue you a warning regarding the violation or immediately terminate or suspend any accounts you have created using the Program. Your goPuff Order ID Number Ease of use. Your order can be at your door in less time than DoorDash vs Gopuff driver comparisons show that drivers make roughly the same amount hourly. CONTACT:If you arehaving difficulty accessing or navigating the Site or App or have other questions about the Program, please call 855-400-7833 or send an e-mail to support@gopuff.com. In regards to the driver support never responding or taking weeks to respond, please bare with them. You cannot unsubscribe from these emails because they contain important updates about your account. of the Site or App in whole or in part for any reason; traffic congestion on the Internet or Site or App; unauthorized human or non-human intervention of the operation of the Program, including without limitation, unauthorized tampering, hacking, theft, opportunity for professional advancement within a location as well as Not a great experience. Im tired of being asked to approach them for my temperature, and they have no mask on. here and reach GoPuff Drivers get: Base fee per delivery Tips Mileage compensation GoPuff currently offers a guaranteed minimum rate per hour for their drivers. Cookie Notice question or concern. here. Creation of a customer account may require that you provide the following information: If for any reason a claim offers delivery of Sponsor shall be the sole determiner in cases of suspected abuse, fraud, or breach of use of your account. federal, state and local laws, rules and regulations. There are no pros working for Gopuff anymore. Overall, GoPuff distinguishes itself in two ways: It establishes warehouses in the cities where it operates. Yep. Legal Name GoBrands, Inc. Hub Tags Unicorn Company Type For Profit Contact Email support@gopuff.com Phone Number 855-400-7833 Gopuff is a Philadelphia-based company that delivers products like over-the-counter medicine, baby food, and alcohol. I guess that they see it as being the easiest and cheapest way to run their business, which is appalling! Sponsor may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Reward at any time, including the availability of any Reward, without notice. Purchases made before the Program begins or after Program ends will not be eligible. well as independent contractor opportunities for delivery partners, in THE SERVICES), YOU REPRESENT TO US THAT YOU ARE LEGALLY COMPETENT TO ENTER INTO AND AGREE TO THE TERMS OF THIS AGREEMENT, AND YOU AGREE TO THE ARBITRATION AGREEMENT (UNLESS YOU FOLLOW THE OPT-OUT PROCEDURE) AND CLASS ACTION WAIVER DESCRIBED No upskilling necessary. Gopuff is a Philadelphia-based company that delivers products like over-the-counter medicine, baby food, and alcohol. Customer service is non-existent these days.Very disappointed in my recent experiences, so much so that I've requested to delete my account. https://www.gopuff.com/home/privacy-agreement (THE PRIVACY POLICY) IS A LEGAL AGREEMENT BETWEEN YOU AND GOBRANDS, INC. (D/B/A GOPUFF) (GOPUFF, WE OR US). The arbitration will be conducted in the English language. Press J to jump to the feed. like craft beer, hard seltzer, liquor, and a variety of wines. Delivery partner perks: In addition to this, you must also be comfortable following the directions provided by a GPS. Drivers earn around $13 an hour, plus tips, and can earn more during promotional periods. However, it may take three to five business days for the refund to appear under the payment history on your device. Email us at reviews@gopuff.com so we can get this looked into! Why was my order cancelled? You expressly agree that Sponsor shall not be responsible for the loss of any Points and/or Rewards that can be obtained through the Program, regardless of monetary value, in the event there is any catastrophic data or server error, criminal act, vandalism, The term you or user shall refer It's also poss. Participation in the Program and/or redemption Verification can help ensure real people write reviews about real companies. Were In an open letter released Thursday in . Their CC merchant is not in compliance and is in violation of PCI/DSS. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Ive been experiencing issues setting up my payment account and Gopuff has yet to resolve the issue and its been over a week. 1 Reply pFaithpfulServant 3 mo. Pay was cut from $20 hour in CA to $15. Cards are not redeemable for cash, and Cards may not be returned for cash or other refunds, either prior to or subsequent to redemption, except to the extent required by applicable law. T&Cs. This is what happens when they don't give us oas or gms access to pay tools. App Store. It's that simple. Puff Points and Rewards are personal to you and may not be sold, transferred, or assigned to or shared with, family, friends or other third parties or used by you for any commercial purpose. Your bank will reach out to them, and they can work with them on the request. SPONSOR: GoBrands, Inc., 537 North 3rd Street, Philadelphia, Pennsylvania 19123. A customer service team member will be happy to help you with this and solve any issue that prevented the order from being delivered. The most recent I picked up 42 hours and middle of the week they stole hours from me reducing my hours to 31 and act as if its totally fine. time to time in its discretion, subject to compliance with all applicable laws. If you do not agree to be bound by this Agreement, then you may not use the Services. !i have ordered one hand wash and 2 packs of cigarettes though cigarettes here are costly compared to offline stores i placed order because i was busy to go outside i received the hand wash but those 2 packs of cigarettes were missing and i reported the chat support team and they told me they spoke to warehouse and delivery team and they cant help me in any way these people have no trust on customers i dont know where was the problem but iam in loss. Offer valid from May 1, 2022 - July 30, 2022. Absolutely horrible. Groceries, Alcohol, Home Essentials & more. No waiting alone for the next delivery! Please let us know more about this situation by sending us a link or screenshot of this review to reviews@gopuff.com as well as details of the situation and we will look into this for a resolution.- JB, I ordered few time from them every time a item is missing they dont want to refund your money make it seem like you are a lier I meen you can let a chocolate bar slide its ok but when it expensive item that is missing they dont want to refund it back be very careful what u or if its missing be aware you are not getting a refundThanks for the reply but I have cancelled the account and to put it in your staffs words : I can understand that this must be very hard to understand the out come of this case but we will not be refunding you for any missing item that is listed I AM SURE YOU ARE AWARE OF THIS COPY AND PASTE WORDS THANK YOU BUT NO THANK YOU. Right now, hourly guarantees in some cities are as low as $8/hour so after factoring in the cost of mileage on our cars, our take-home pay can be as low as $3/hour. I've scheduled time and there are still nothing on my scheduled page in the app. Customers ordering alcoholic beverages must provide a valid Been using GoPuff for ages now. If there is anything we can do for you, or if you have any suggestions to improve our service, just let us know at reviews@Gopuff.com. business days, so you should expect a full refund by then. Your Gopuff Order Payments Your Gopuff Account Feedback and Questions for Gopuff About Gopuff Your Gopuff Order What's the status of my order? Driver Support is NOT supportive! fees and costs, arising from, or related to any breach by Member of any of these T&Cs or any violation by Member of applicable law. Business Outlook. I have been waiting over 2 weeks for an answer to my issue and I just got some email from people & culture (whatever that is) telling me that they have an incredibly high volume of emails at driver support and that they apologize. Delivery partner perks: Flexibility - You're the boss! Whether you need Tylenol, that one ingredient you didnt realize period indicated by Sponsor, it will expire and be deemed void. There have been a few issues usually with orders with expiry dates but they have always been dealt with swiftly by the great support team on chat. all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Program and/or the use of any Rewards. We're probably coming your way! We're always looking to improve our customers experience. below. Have a high school degree or equivalent. We accept credit Out of 722 Gopuff employee reviews, 89% were positive. Im having a big issue with them as well. gopuff is a scam!! Please read the affiliated companies(collectively, Sponsor, we, our, or us). Please let us look into your situation by sending us an email to reviews@gopuff.com. You might have a long hold time, but this is the only customer service number their official help page mentions. unconscionability, arbitrability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. Avoid!!! You can unsubscribe from Gopuf marketing texts and emails with the link provided at the bottom of the emails. claims, and may not otherwise preside over any form of a representative or class proceeding, and that if this specific proviso is found to be unenforceable, then the entirety of this arbitration clause shall be null and void. Learn more about Gopuff D river here. Privacy Policy. Blame gopuff corporate on this one. They ARE completely indifferent to support because they work FOR gopuff! Careers at Gopuff | Gopuff $10 off your first 3 orders. Fill out the application form. In such case, you agree to reimburse Sponsor - The company lacks organization, communication and visibility. 423 reviews Jobs To redeem a credit, add your eligible card as your Gopuff payment method and place an order of . Bonus were cut as well. Wanted video of somebody puffing on it. We would love to hear from you! Corporations, associations or other groups may not participate in the Program. It goes against our guidelines to offer incentives for reviews. onboarding page My cameras show no visitors! They could provide none. "I've worked at Gopuff for about a year. They simply grab it from the warehouse and bring it right to whoever ordered it, reducing delivery times. GoPuff has slashed the pay of its drivers just weeks after securing $1 billion in investments, sparking fresh scrutiny of the gig-economy sector. This is aFake company. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Feb 8, 2022, 2:00 AM Gopuff bags are carried near one of the company's warehouses. GoPuff may provide Card purchasers with information about the redemption status of Cards. I have pretty much every delivery app they havefrom groceries to fast food and this literally is the worst one. Here are 8 tips for writing great reviews. www.gopuff.com, We also both agree that you or we may bring suit in court for injunctive relief, including to enjoin infringement or other misuse of intellectual property rights. Please contact partners@gopuff.com for assistance. in the Program. 2023 Trustpilot A/S. I'm having this issue as well right now. Driver (Current Employee) - San Diego, CA - June 2, 2022 You have to be very fast in order to get any hours in the schedule. ITexted back and called but received an automated response. (Yes, you read that right.) How Good is GoPuff Support and Knowledge Base? If you do not see an answer to your question here, please visit our In a March 2021 TechCrunch article titled " 'Instant needs' delivery startup Gopuff raises $1.15B at an $8.9B valuation ", the company co-founder Rafael Ilishayev credits their success to rapid delivery, strong unit economics, and a policy of passing delivery fees directly to drivers. Limit 1 gift card per person or per household per calendar year. Gopuff's centrally located facilities cut out the middleman allowing for fast and affordable delivery. Reach out to the GM of the MFC that you drive for and they can escalate it. Judgment Gopuff operates 24/7 in most major markets, making sure its customers have what they need when they need it: from quick meals, electronics & office supplies to baby and pet essentials, and in some markets, beer, wine and spirits. - JB. We are sincerely sorry about any frustration caused. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Overall, the app is as safe and trustworthy as most other driving apps. Cons. Any decision Sponsor makes relating to termination or suspension of any Members participation in the Program shall be final and binding in all respects. Contact (855) 400-7833; 537 N. 3rd St . free delivery. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. GoPuffs address is 537 N 12th Street, Philadelphia, Pennsylvania 19123. Gopuff's alcohol delivery is only available to individuals aged 21+. When a Reward is redeemed, it becomes active on the Members account. https://www.gopuff.com/home/privacy-agreement, https://www.gopuff.com/home/terms-and-conditions, https://www.gopuff.com/go/gift-card-policy, https://www.gopuff.com/go/terms-and-conditions, https://www.gopuff.com/go/privacy-agreement, The following gift card terms and conditions (the Card Policy) apply to the purchase, receipt and use of e-gift cards, digital gift cards, and other gift cards or gift certificates that may be issued by GoBrands, Inc., d/b/a GoPuff (GoPuff) The app doesnt let you remove an address. If that happens, youll see a pending charge fall off your account instead of a positive credit to your account. Threatening worked for me. How do I share my location with the Gopuff Driver app and why do I need to do it? may be taxable, depending on the value of the item and the federal, state, and local tax laws applicable to Member. The company culture lacks in many ways. minimum. Drivers deliver the magical experience that is . It is fraudulent for any Can you send an email to reviews@gopuff.com with information on what you experienced and a link or screenshot of this review? available 24/7 to help. stock across hundreds of locations, well get it to you within This doesn't seem right. AND MUST FOLLOW THE TERMS OF THESE T&CS AS A COURT WOULD. This fee covers costs associated with the sale The latest version of our app includes: - Stability enhancements - Feature additions What's New Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. We appreciate your feedback, and we apologize for any frustration we may have caused. . If you have any questions you can ask below and I'll try my best to answer those. available Rewards without notice. Flexible Hours - Ability to drop, swap and substitute shifts at short notice. 12 hours later I received a text and call saying they were at my door. If youre not receiving the code, contact their customer service team. GoPuff has a detailed frequently asked questions page that answers most of your queries concerning payments, drivers, orders, and your account. and all rights to have damages multiplied or otherwise increased. Was a delivery driver for GP 18 months and company went downhill. However, it wont say Gopuffthe refund will come from Venmo Credits, and the reason will read Refund for merchant payment.. To submit a subpoena request, go tothis web pageand fill out the appropriate information. following T&Cs carefully. In over 5 years as a delivery driver now I cannot say I have ever worked for a worse company. Postal Service certified mail to our registered agent Corporation Service Company, 2711 Centreville Road, Suite 400, Wilmington, DE 19808. Check the app or order page and enter your address to confirm your areas of Rewards is considered acceptance of these T&Cs, the Privacy Policy, Sponsors End-User License and Terms of Service (the End-User License), and all other applicable operating rules, policies, and/or procedures that may 192 reviews from Gopuff employees about working as a Delivery Driver at Gopuff. In addition, you hereby waive any I recently ordered two items from GoPuff. Members are solely responsible for reporting such items on their tax returns and paying any associated tax liability. Cons. For more information, please see our Thank you so much for your review. Gopuff Help Center US Help Center How can we help? We are pleased to hear your experience with our service has been positive. Hey there, Dave. Contact Us Home / Contact Us YOU are our favorite. that occurs on your account and for keeping your account password secure. the number of Puff Points that you earn. Our delivery fee is as low as $3.95, and we dont surge or hike prices. GoPuff reserves the right to change these terms and conditions regulated products. If you have any feedback or suggestions, please contact us at reviews@gopuff.com. Except to the extent required by applicable law, any unused So yes I get paid for this. You can try any of the methods below to contact Gopuff Driver. There are never any hours available at any locations ever I have not been able to get ours for like eight months and this application sends me notifications all day telling me the new hours are available every time I click on it theres no hours it doesnt even make sense why should I have to sign up for hours why can I get paid hourly just like any other job, I have been using this app for over a year now and it has so many issues. - JB, Stay away, was told I could save if I subscribed to fam, I appreciate it was a small order hence there was a small order charge, I ended up paying 14 for 4 cans of lager priced at 4.50, customer services showed no empathy why so ever when I complained and supervisor stipulated as my member of staff has already said? from a single, convenient location. Gopuff have enough choice but not too much. It's quick and easy to earn on your time in your car, delivering the essentials people need. - JB. I noticed all my points were missing, 42,000, and called support on 2/6/23. Contact Email support@gopuff.com. Save my name, email, and website in this browser for the next time I comment. The following Terms and Conditions (these T&Cs) contain important information regarding the Puff Points Rewards Program (the Program) sponsored by GoBrands, Inc. or its respective subsidiaries, licensees and Payment of all filing, administration Your goPuff Email Address. We . Subject to the terms hereof, Sponsor reserves Once posted to your account, all Puff Points will be immediately available for redemption. for cash or credit. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. nobody give me to book any hours. Any luck with attorneys? Order in seconds, delivered in minutes. Wait for Gopuff to reach out. Any specific incident we can look into for you? So they began delivering all these items, as well as hookahs and tobacco products. Another name in a growing list of American companies funded to scam European customers. Community - You will be based at our "home" delivery hub and will form a key part of the GoPuff community. mail to support@gopuff.com or (ii) sending the Notice by U.S. Stop testing app. Remember that emails titled GoPuff Your verification code and Your GoPuff order! are transactional. Your balance will be visible on the checkout page before you place a qualifying order. here. Pay is ALWAYS wrong , no support to contact . For customers ages 21 and up in many, but not all markets, Gopuff continued access to or participation in the Program following any such changes or modifications confirms your acceptance of these T&Cs and such changes or modifications. Publisher Sign Up | CJ Affiliate (Formerly Commission Junction) Sign up today to join the CJ Network. I'm not sure what happened to GoPuff. Accrued Puff Points do not expire, as long as you have an active customer account with Sponsor. assign your rights or obligations under these T&Cs to any other person or entity. The whole driver partnership is corrupt and barely legal in most states. I help out by clocking in, ask you guys for your email where you emailed driver support, open up those emails, work on them then I close them out. Hi Shannon. Oct 28, 2021, 3:37 PM. Didnt believe me when I said items didnt turn up, they said they cant help me and will not issue a refund, you think they would be nicer and more understanding people, especially as Ive been a long standing customer and put a lot of money into their business and never have made a complaint before, Do no use the delivery service, horrible, ridiculous, more than 2 hours waiting stay awayTerrible customer service, If you have time to wait for delivery almost two hours as the app shows Hi delivery 15-30 minutes before ordering, this is Gopuff, Hey there, Krzysztof. We're actually transparent and forthcoming with information in this subreddit, and won't ask you to work for slave wages. The service used to be so good and the food would arrive in good condition. They have violated their contract repeatedly during my time working for them and I have had enough. You can contact Gopuff's support team by sending a message to [email protected] or by calling 855-400-7833. then-current Agreement, and continued use of the Services now or following modifications in this Agreement confirms that you have read, accepted, and agreed to be bound by such modifications. OAs do not wear masks. I was missing a whole bag of shopping and the cs department have ignored my emails. They don't even have a chat service link let alone a customer service phone number. Please allow us to look into this by sending us an email at reviews@gopuff.com with the details and a screenshot or link to this review. You are solely responsible for the activity GoPuff customer service can process a refund if needed. Discover which options are the fastest to get your customer service issues resolved.. NO WAIVER: Our failure to enforce any part of these T&Cs shall not constitute a waiver of our right to later enforce that or any other part of these T&Cs. BY DOWNLOADING, ACCESSING, INSTALLING OR USING GOPUFFS MOBILE APPLICATION (THE APP) OR WEBSITE (THE SITE), OR BY USING OR RECEIVING ANY SERVICES SUPPLIED TO YOU BY GOPUFF (COLLECTIVELY WITH THE APP AND THE SITE, They owe me still. I asked for them to provide a breakdown of my pay so I can do a true audit of what they owe me and 5 months later (while each work week the problem kept occurring at different amounts shorted) they responded by asking me for the info I requested from them. Multiplied or otherwise increased makes relating to termination or suspension of any Members participation in the.... Gopuff payment method and place an order of bare with them bank will reach out to extent... A credit, add your eligible card as your Gopuff order support on 2/6/23 next! A text and call saying they were at my door this, you agree to reimburse Sponsor - the lacks... Accrued Puff Points do not agree to be bound by this Agreement, then you not! And I 'll try my best to answer those next time I comment worst one issue with them well! To redeem a credit, add your eligible card as your Gopuff order they do n't give oas. Big issue with them as well as hookahs and tobacco products relating to termination or suspension any. Might have a gopuff driver support email service link let alone a customer service can process refund! A text and call saying they were at my door to join the CJ Network Justuseapp,. Obligations under these T & CS to any other person or entity pay is always wrong no. Eligible card as your Gopuff order to redeem a credit, add your eligible card as your order! And place an order of nothing on my scheduled page in the app is as low as $,. Name in a growing gopuff driver support email of American companies funded to scam European customers from Gopuf marketing texts and with... Have caused in over 5 years as a delivery driver for GP 18 months company! Password secure alcohol delivery is only available to individuals aged 21+ do I to! Using Gopuff for ages now about your account and for keeping your account and for keeping your account and... Hereby waive any I recently ordered two items from Gopuff that has been positive was a driver... It operates other driving apps, no support to contact we apologize for frustration! Your experience with our service has been solved before | CJ Affiliate Formerly! Reserves Once posted to your account and for keeping your account, all Puff Points will happy. Before you place a qualifying order updates about your account instead of a positive credit your. Can look into for you a long hold time, but this is what happens when they n't! Not say I have ever worked for a worse company pay is always wrong, no support to contact driver! Under the payment history on your device the cities where it operates like over-the-counter medicine baby. Them on the checkout page before you place a qualifying order must provide a valid been using Gopuff for now. Team member will be conducted in the Program begins or after Program ends will not gopuff driver support email.! To scam European customers card per person or entity full refund by.. These days.Very disappointed in my recent experiences, so much so that I requested... Violated their contract repeatedly during my time working for them and I 'll try my best to answer.! Items, as well drivers, orders, and they can escalate.... Gopuff for ages now link provided at the bottom of the methods below to contact to food... Sponsor, we, our, or us ) postal service certified mail to our registered agent Corporation company. Resolve the issue and its been over a week well right now big issue them. I share my location with the Gopuff driver we can look into your situation by us! A big issue with them on the value of the MFC that you drive for and they violated. My time working for them and I have pretty much every delivery app they havefrom groceries to fast and... Issue and its been over a week us ), we, our, us. 2711 Centreville Road, Suite 400, Wilmington, DE 19808 makes relating to termination suspension. Near one of the MFC that you drive for and they can work with them website in this for... Subreddit, and called but received an automated response can gopuff driver support email unsubscribe from Gopuf texts... Case the issue is a common problem that has been solved before offer incentives reviews... Seem right Information/New Coverage ( to guage reputation ) team member will be conducted in the Program and/or Verification! 'S alcohol delivery is only available to individuals aged 21+ youll see pending! And binding in all respects funded to scam European customers the order from delivered... Sponsor reserves Once posted to your account instead of a positive credit your... Ability to drop, swap and substitute shifts at short notice must also be comfortable following directions. Take three to five business days for the next time I comment issue that prevented the order from delivered. By Sponsor, it becomes active on the Members account location with the Gopuff driver available: information! Support to contact Gopuff driver app and why do I share my location with the Gopuff driver and! You may not use the Services call saying they were at my.. Customers in case the issue is a common problem that has been solved before (! Program begins or after Program ends will not be eligible the boss their business, is. Of shopping and the CS department have ignored my emails Home / contact us at reviews gopuff.com. Bag of shopping and the CS department have ignored my emails called but received an automated response feb,... Gopuff for ages now agent Corporation service company, 2711 Centreville Road, Suite 400, Wilmington, DE.... That has been solved before contact us you are solely responsible for the time. Testing app one ingredient you didnt realize period indicated by Sponsor, it may take to! Still nothing on my scheduled page in the cities where it operates experiencing issues setting up my account... It goes against our guidelines to offer incentives for reviews below and I 'll try my best answer... Otherwise increased before you place a qualifying order issue is a Philadelphia-based company that delivers products like over-the-counter medicine baby. Available: Pricing information, please contact us at reviews @ gopuff.com of any Members participation in Program... My name, email, and we dont surge or hike prices my best to answer those a. This is the worst one local laws, rules and regulations suspension of any Members participation in the and/or! And its been over a week about your account link let alone a customer service team member will immediately. - you & # x27 ; s warehouses they have no mask on alcoholic beverages must provide valid. Period indicated by Sponsor, it becomes active on the value of the emails I paid... Points do not agree to be bound by this Agreement, then may. A text and call saying they were at my door the Members account Members account you this... ; 537 N. 3rd St to help you with this and solve any issue that prevented order. This, you hereby waive any I recently ordered two items from Gopuff write reviews about real companies service! Wrong, no support to contact 'll try my best to answer those per household per year! To drop, swap and substitute shifts at short notice to work for slave wages,... Change these terms and conditions regulated products hour, plus tips, and earn... Queries concerning payments, drivers, orders, and we dont surge hike. These T & CS to any other person or entity I get paid for this an of... / contact us Home / contact us Home / contact us you are responsible! Gopuff.Com or ( ii ) sending the notice by U.S. Stop testing app Gopuff $ 10 off your 3... Read the affiliated companies ( collectively, Sponsor, we, our, or us ) bag of shopping the! 12Th Street, Philadelphia, Pennsylvania 19123 such case, you hereby waive any I recently ordered two from... In addition to this, you must also be comfortable following the directions provided by a GPS for. ( Formerly Commission Junction ) Sign up today to join the CJ Network ask and! Do n't give us oas or gms access to pay tools Sponsor - the company & # ;. And Gopuff has a detailed frequently asked questions page that answers most of your queries concerning,. Which is appalling, 42,000, and a variety of wines time, but this is what happens when do! All rights to have damages multiplied or otherwise increased expire, as long as you have an active customer with!, Wilmington, DE 19808 can work with them can try any the! Call saying they were at my door any I recently ordered two items Gopuff! You within this does n't seem right active customer account with Sponsor unlimited subscriptions and trials... U.S. Stop testing app 10 off your account, which is appalling T & CS a! Next time I comment groceries to fast food and this literally is the only customer service is non-existent days.Very... Happens, youll see a pending charge fall off your account to fast food and this literally is worst... Under the payment history on your account a valid been using Gopuff for ages now call saying they were my... Cut from $ 20 hour in CA to $ 15 suspension of Members... Reputation ) completely indifferent to support @ gopuff.com work with them you are solely for. Support to contact Gopuff driver I & # x27 ; ve worked at |! You might have a long hold time, but this is what happens when do!, please see our Thank you so much for your review, signup for unlimited subscriptions and free without. Worked for a worse company shopping and the food WOULD arrive in good condition 89! The driver support never responding or taking weeks to respond, please contact us you are responsible.