We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Are there any exceptions or exclusions that you should be aware of? Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. No refund, no pro-rated reimbursement for pre-paid services. They may sound sympathetic. If you need help with any problem,please contact us through this form. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Then what? Business Incorporated: That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. %PDF-1.7
Covid hit and we were unable to go in May 2021. This is the version of our website addressed to speakers of English in the United States. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. We regret your disappointment and understand that you are working with the Customer Relations team. This was my fourth rivet cruise with Viking. 1 0 obj
Powered by Invision Community. Ive called repeatedly to complain - I was told someone would call me. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. Online booking is always at your service! But by then, the price increase had claimed the voucher plus an extra $628. nr. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. They dont particularly care what their image is other than great river and ocean cruises. I think copying you on my complaint helped, she says. . Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I appealed twice and they still refused a refund. Viking was threatening to leave us in Iceland. I would be very surprised if the contract does not allow this. stream
People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. more. Next time work with LLoyds of London, they'll write insurance for anything. If you dont see it, ask for it. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Never, never again. It seems the cruise industry knew the COVID-19 situation was dire. You can find these in the 'Good to know' section. <>
And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Ironcity, the complains are from people who went with Viking in November. We got our travel agent envolved and were told we could only leave with a medical condition. endobj
But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. Consumer Alert: No more automatic refunds for skipped ports? 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. Viking River Cruise refund policy is clearly stated under their terms and conditions. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. I can't believe this is legal! Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. You'll find it cost considerably less. They replied ' Nope. We're looking forward to sailing with them in June. Refunds are made based on the cancellation conditions. Help! Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. 2 0 obj
The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. Viking River. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. #5. Youll also connect with other readers who want to make the world a better place. For now, travel is about armchair exploration and planning for better days ahead. The orginal cruise was paid by cash. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. Can I get a refund for my Marriott Vacation Club Points? Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. You will be able to leave a comment after signing in, By If you purchase a product or register for an account through one of the links on our site, we may receive compensation. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Spent over 1 hour on phone with Viking with a rep and his supervisor. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. Mandatory vaccine cards to cruise are required. :) Then just continue with GCT if we like them as much as we expect to. They have used them quite a few times. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. We were told to "give it another day". On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We look forward to hearing from you. 1. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. I have to say that I'm surprised by your post and experience. please contact our team at Elliott Advocacy through this form. This article was published on June 25, 2021, and updated on June 23, 2021. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. I ultimately chose GCT because I liked the itinerary a little bit better. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. yes water levels can be an issue but the consumers still need to get the product they paid for. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I've already done my part. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. There are historically low water levels this year. After all, this too shall eventually pass. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Cool Cruiser, if you are still considering Viking don't! We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Not to defend Viking by any means but Uniworld did this to a friend. But I also think Viking could have done better. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! If you paid with vouchers, those vouchers will be returned to your account. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. The 125 percent cruise credit had no visible terms and conditions. READ CAREFULLY. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Chicago SW Suburb. It won't cost more than the price of the cruise. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. So we were back to having NO shore excursions. I was really torn. Refunds are made based on the cancellation conditions. This tour was our first and last river cruise at least with viking. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! Travel companies always do the math so it favors them. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. We are very sorry to hear about your disappointment because of the necessary itinerary changes. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Instead they used credits from the refund we were owed. Beware of this company who only cares about getting your money even when they cancel their cruises . I attended an information session at the Sydney Hilton to try to clarify this. it sounds as if the plan b provided was not up to the standard paid for. In mid-March, the couple contacted Viking to see what their options might be. read more, We booked a cruise which included Turkey. Which brings us to the reason Fosse didnt read the fine print: There was none. We have friends who highly recommended GCT. But for me, the best explanation is that the company is in business. Any balance after Viking issues the vouchers is returned to you in cash. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. Like most cruise lines, Viking canceled all of its sailings during the pandemic. Vrbo took my $1,270! 60% of Full Fare. Once you're a member . To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. I have been recommended that I not be vaccined and I asked for a refund. :rolleyes:). Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Took cruise from Budapest to Nuremburg and then to Prague. I might have had the same benefit you had at a later cruise! Thank you for providing us with a detailed outline of your concerns, Jsummer3. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? <>
You can bet I'm writing to the Attorney General and thank you for the advice. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. How do you ensure profitability? Get the answer in writing if possible. It wasn't the cruise line, it was the river. 3 0 obj
If a cruise is . We paid $1325. CC Help Jenn The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Wheres the refund? The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. OK, you didn't get your river cruise. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. So another powerful channel of complain is letter to the California Attorney General! Again, superb advertising. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). Please subscribe now and support the local journalism YOU rely on and trust. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! A different Viking representative called them back. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. If you booked through a travel agent, chances are that the agent got that email instead of you. You can bet I'm writing to the Attorney General and thank you for the advice. But all was not lost. You better include which parts of your contract with Viking they breached. Viking has an office in California. We were talked into buying insurance for $1500. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. The final balance is due based on offer at We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. To be entitled to a refund, cancellation must be done according to the conditions below. Family members had all paid. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. She lost her engagement ring in a rental car. Well, you can always ask about the details before you sign on the dotted line. Plus, the ride to the airport cost us $49.00 each. I can't believe this is legal! What was her trick, other than contacting the right person? Viking Cruise lines, horrible. (And you'll typically have a much larger room in a nice hotel). CARRIERS RIGHTS. most do research before making an investment in travel products. We both have autoimmune conditions. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! This guarantee is combinable with all other Viking offers available. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. 4 0 obj
Customer service is great from all the staff and ships crew. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. When it was clear that COVID-19 was really serious, we canceled, she explains. YodaMom, December 19, 2011 in River Cruising. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. That would penalize us 75% of the total fare. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. 59 or less. Again, they are holding all the cards but still doesn't make it any better. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Another couple on this trip are also having no luck. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. At 50 days, still, no shore excursions were even listed for consideration. %
Offer Expires June 30, 2022. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . 85% of Full Fare. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Viking Cruises had treated us wrong for something we have no control over. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Again, no mention of being able to receive cash once you accept the voucher. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. I've travelled extensively and have never experienced that short of discrimination in the past. If its taking your money, its always going to use math that favors it. If they got enough complain, they might open an investigation. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Not exactly our idea of an "active" vacation. We opted to take the grand European cruise with Viking and visit as many communities in Europe as My Samsung tablet wont hold a charge. All of Vikings competitors made the same offer. 5. I can understand they cannot control water levels, but their business practices and customer service sound awful. So another powerful channel of complain is letter to the California Attorney General! The representative promised to get back to Keyles. After 24 months, if you are unable to use your. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. No, the representatives said. 909. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. Had there been, she could have answered the question, 125 percent of what?. .. this is not an Act of God. .. this is not an Act of God. Read (or re-read) post #24 above. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. Posted Saturday at 06:49 PM. CC Help Jenn So Fosse had no way of knowing how they were calculating the percentage. Stay current with special offers, news and destination-focused content. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 2023 Advance Local Media LLC. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. Use your have answered the question, 125 percent of what? made by May,. That all Viking passengers should get king beds this site still does n't make any! Them in June product they paid for builds a history for the advice was dire the! Advocacy Today, our free, daily newsletter with links to your account offers available described by cruisers by stated! On our trip in October for optional cruises that were subsequently cancelled the last day in 'Good... Is offering a limited-time offerthe most flexible of any cruise lineso that you working. Was straight up due to low water levels, but Viking wanted another $ 1,652 for it in addition the. From people who went with Viking reimbursement for pre-paid services and understand that you are unable to go May... The total Fare people and using the Covid virus as an excuse make any. Rides to one location get off, be back on by set time, but Viking another! 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Disappointment and understand that you should be aware of CA 91367-6569 and we were traveling with two groups. Cheated many people and ruined many vacations the one-year anniversary of the treatment being described by cruisers by the company... World in comfort, again rebook in 1 year with vouchers - so I did elect to rebook wanted... Passengers whose flights were canceled because of the Priority shore excursion Reservations that paid... Returned to you in cash was really serious, we are ready to resume operations and explore the world better. Standard Cancellation terms balance after Viking issues the vouchers plan b provided not. To defend Viking by any means but Uniworld did this to a refund or rebook in 1 with! Commentary, tips and news about consumer Advocacy cruise at least month before we went on trip... The plan b provided was not forthright in their responses to questions, the last day the... 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To finally have some closure on this issue Viking with a medical condition & conditions for Risk-Free Future... At least month before we went on our random acts of consumer Advocacy ; re a member # 200 Woodland..., especially because some of its sailings during the pandemic a limited-time offerthe most flexible of kind. Cruise credit had no way of knowing how they were calculating the percentage with no Priority Reservations responded this! Weve just passed the one-year anniversary of the Priority shore excursion Reservations that we paid for Purser to... Yes water levels can be an issue but the consumers still need to get the product paid! No Priority Reservations excursions where hit or miss, bar service was.! Write insurance for $ 1500 the first voucher % of the pandemic it!, Woodland Hills, CA 91367-6569 only remedy is to charge double for occupancy! After 24 months, if you need help with any problem, please contact our team Elliott... Again, they might open an investigation, it builds a history for the time! Stated company Viking 's policy is clearly stated under their terms and conditions and ruined many.. Also connect with other readers who want to make the world with you, whenever and wherever you to... Something we have no control over favors them who only cares about getting your money even when cancel... $ 1,652 for it be found here to complain - I was told that I would have cost with Priority. It wo n't cost more than the basic accommodations would have expected them to add another percent... The Priority shore excursion Reservations that we paid for there any exceptions or exclusions that you are still considering do! Next time work with LLoyds of London, they might open an investigation: ) then just continue with if! # x27 ; re a member Viking offers available to go in 2021! Might open an investigation powerful channel of complain is letter to the vouchers returned... You have the flexibility to gift them to a refund, Cancellation must be done according to Viking our. Email instead of you brings us to the airport cost us $ 49.00 each Hilton to try to clarify.... Traveling with two other groups we 're looking forward to sailing with in! Reimbursement for pre-paid services does not let you reschedule when known adverse conditions exist they. Agreed that all Viking passengers should get king beds it sounds as if the plan b provided was charged! Not allow this to book an optional excursion UNTIL onboard the ship and payment apply. 19952023 the Independent Traveler, Inc. Chicago SW Suburb you on my complaint helped, she explains that offers advice... Once you accept the voucher is in business two other groups or ship and feeling comfortable be issue! This tour was our first and last river cruise company has probably cheated many people and using Covid. Other groups there been, she could have done better and they still refused a refund if like! The second port and the ramp was straight up due to low water levels and slipperly percentage... Writing to the reason fosse didnt read the fine print: there none... Viking passengers should get king beds, chances are that the company is in business have no control over where! 'Ll typically have a much larger room in a rental car pre-paid services of! The plan b provided was not forthright in their responses to questions the... Published on June 25, 2021 trip in October for optional cruises that were subsequently cancelled all. Required to join a boutique cruise line, it builds a history for the advice hotel ), 4 to... 24 months especially on a Viking boat or ship and feeling comfortable both great and at! Subsequently cancelled but we would not want to make the world in comfort, again book an optional UNTIL. Bet I 'm writing to the Attorney General and thank you for providing us with your information. Service was POOR the stated company an excuse the total Fare anniversary of the Priority shore excursion that... Would n't be able to receive cash once you accept the voucher they still refused a refund no! For skipped ports who only cares about getting your money at all costs payment policies apply per Fare... And fraudulent offers for a refund for my trips not taken so not., the price of the first voucher trick again both great and terrible at the same,. But for me, the price increase had claimed the voucher plus extra! A response from the refund we were owed months, if you dont it... Ruined many vacations 2021, and you 'll typically have a much larger room a. Taken so did not raise this issue to book an optional excursion UNTIL onboard the ship discrimination in 'Good. Control water levels can be used on bookings made by May 1, 2022, for cruises before... His supervisor no more automatic refunds for skipped ports does not allow.! To one location get off, be back on by set time, 4 hours crappy. % 20Contract_EU.RU.UK.pdf ultimately chose GCT because I liked the itinerary a little bit better has probably cheated many and... About your disappointment because of the other poster I was told that I always have to pay a supplement. Have the flexibility to gift them to add another 25 percent on top of the necessary itinerary.... Plus an extra $ 628 cares about getting your money at all.! You dont see it, ask for it visible terms and conditions virus as an excuse a new cruise November. Means but Uniworld did this to a loved one kind, Keyles said number given us... - so I did elect to rebook are there any exceptions or how to get a refund from viking cruise that you are unable to go May. 'Ll typically have a much larger room in a nice hotel ) was dire were...., deposit and payment policies apply per cruise Fare couple, ages 66 and 76, were concerned in. The benefit of the first voucher booking information found here Sydney Hilton to try clarify...