The quickest way to reach our customer support team is through live chat. It's pretty enticing because the prices are low and they always have free shipping and returns. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Hi Jay, All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Customer FAQs. Please select a topic, if you can't find what you need, fill out our contact form. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. When it comes to the quality of items, its pretty inconsistent. Intellectual Property, Software and Content. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. A store credit is automatically applied to an account attached to the email used for an order. You would have received multiple shipping notifications if this is the case. How would you even know if something would fit or if you'd like the quality? - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Thanks for your feedback. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. i am from spain. I have never been able to complete a return that quickly. I reached our to the company and got a fast response from them. The company helped issue credit for this matter to purchase a new item as soon as possible. It was not the representatives fault, so she did great, but the company should do better in alerting guests. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. My Los Angeles Apparel Review Are They Worth It? For international orders, any taxes or customs fees are the responsibility of the recipient. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. The customer service is out of this world. BBB Business Profiles generally cover a three-year reporting period. Products used:None package arrived too late. Let us know if anything else and you can email us at resolution@lucyinthesky.email! If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Your Order Has Been Processed! Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Be careful of ordering something for a particular occasion. Continue. It is the size of a T-shirt. Thanks for your feedback. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. You will receive your tracking number once your style/s have been shipped. 12/29/2022. This may prevent you from taking full advantage of the website. We're so glad you were able to reorder and get it in the time frame you needed. We're so sorry to hear about the order. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. - Kate. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. This is where the problems start. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . I've lost $120 to Lucy In the Sky and received nothing. Please email us at resolution@lucyinthesky.email if anything else. -Kate. The stated ship times cannot be altered with the delivery method. I have twice ordered from this website (years apart) and both times my items were not sent out. Contact Uploading & Non . You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. It was nothing like the picture. Thanks for your feedback and review! I mean, short to the point where I can see her butt cheeks! Last year I ordered and was refunded for the dress. . Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. All our models are approximately 175cm tall. We're so sorry to hear that the length was an issue. All of my questions were answered. Order from a different boutique. Tip for consumers:I should have read the other reviews. For international customers, return postage is the responsibility of the recipient. You should check this page from time to time to ensure that you are happy with any changes. We may from time to time include third party links on our Website. Do the dresses come within two weeks and is it worth the money? Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? How often does the website restock? It said delivery between 9/30 and 10/12. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Overnight orders shipped Friday will be delivered Monday. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. i live in texas and ordered a dress on sunday earlier this week. I greatly appreciate the customer support 24 hour 7 days a week chat box. If they don't offer refunds, they should have made this much more clear during purchase. Follow. -Kate. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. I am absolutely livid. I reached out to customer service numerous times and have not had a response. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Free Returns for United States Customers. Completely different material than pictured. Hi Kat! Hi Matilde, We have Live Chat and Email available for any questions or concerns. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Track. Please email us at resolution@lucyinthesky.email for further assistance. -Kate. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. CASANDRA M. was extremely helpful in seconds. would it arrive by october 26th? If i order now when i will receive it? Los Angeles, California
Greater Los Angeles Area E-Commerce Companies. Really bad. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . In the end the skirt fit very snug and my booty looks great in it. Free Shipping Worldwide from L.A, no minimum. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Lyrica Racer Back Bikini Set in Orange Strawberry! -Kate, I love Lucy in the sky ! contact customer service, generate return labels. -Kate. Thanks for your feedback. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Here are 8 tips for writing great reviews. Feb 15, 2023. I ordered my daughter's homecoming dress on 9/20. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Customer FAQs - LUCY IN THE SKY Help Centre. All orders ship from Los Angeles, California. We're so glad that our customer service team was able to assist you. - Check in with your local post office, as packages are often held there for pick up. So thankful for the quick and informative service from Daniella. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. We want to make sure that this refund goes through immediately. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). 2023 Trustpilot, Inc. All rights reserved. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. This cost is not covered by us and is charged directly by your local government. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. If you do not use your store credit within a year- we can always reissue. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. Zyia vs Athleta: Which Is The Ultimate Athleisure? Our styles are designed exclusively in Los Angeles. Although its founders are a mystery, the brand has gained a lot of popularity over time. I never got any notification from them that my dresses would be late or anything. As a matter of policy, BBB does not endorse any product, service or business. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Prom season is here, and you deserve to look and feel amazing for your big party! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Super fast and helpful; won't hesitate to order from the site/company again! Hi KM, I've never encountered an online retailer like this. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Business days do not include weekends or public holdiays. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Please note that business days do not include weekends or public holidays. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! To be honest I completely forgot about this order because it never arrived. My daughter has an event Nov. 19. Good Luck! We're so glad you were able to utilize our 24/7 chat! Hi Carol, Thanks for your feedback. -Kate. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. 1200 Wall Street, Floor 2
Any orders which are returned to sender will be processed for store credit as per the return policy on our website. -Kate. Hi Jessica, We appreciate your feedback! If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Please use the following size guide to help determine your size of clothing. If you please email us at resolution@lucyinthesky.email we can assist you with a return. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. I don't think you got it! -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. Have e-mailed twice in the last week with no response! Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Please note we cannot ship express orders to University/PO Boxes. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? -Kate. Hi Desiree, Thanks for your feedback. CASANDRA M. helped me with a delayed order and offered a refund. Takes forever to ship and zero response from Customer Service. - Kate. Thank you so much Daniella M!! Plus, quality doesnt always seem to match up to the prices. You may return any style for store credit within 14 days from the delivery date of the style. Hi Denver, United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. We're so sorry to hear about the order. -Kate. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. We're sorry to hear that you had issues with your order. 1. Do not buy from them. Horrible customer service. Daughter bought a dress for homecoming from this site. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Hi Kara, Caveat emptor. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. BBB reports on known marketplace practices. My Skims Reviews: Is Kims Shapewear Worth It. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. I ordered the Kayden Dress in black. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. When the dresses came they were very cheaply made for the price they cost. -Kate. Currently, Lucy In the Sky does not offer any exchanges. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Products used:None, sizing too inaccurate. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY
Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. The phone number listed doesn't get answered and online chat is not available. Ordered 4 dresses in August 2022 for several events (totaling over $300). If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Products used:None, I never received them. But, not to worrythey charge your credit card as soon as you make the order. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. BUT, you can't get a refund if you return something, only store credit. Hi Hailey, Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Got a fast response from them company helped issue credit for this matter to purchase a new as... Informative service from Daniella exchange because you ca n't do returns and my looks. That some of the international Association of better business Bureaus, used under.... That business days after that, you can & # x27 ; t find what you Need to us. Quick exchange because you ca n't do returns and my daughter needs a replacement within... 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