For ProPresenter, the Official Users Community is a great place to look. If you encounter Windows 10 not responding suddenly, you can troubleshoot your computer to fix the problem and perform maintenance tasks. Preferences are accessed by clicking on the ProPresenter menu and then selecting Preferences, or by pressing Command + , (Command and the comma key). 7 My Projector's Remote is not Working Correctly: . Files here will not be affected by flash drives being removed, or from folders being deleted off the desktop, as the media will have been copied to the Media Assets folder for ProPresenter. What you see in the image is all it will load but clicking on things does nothing, the mouse is . This would be the same idea as having a folder of photos and videos on your desktop that you had imported into Propresenter, but then deleting that folder to keep your desktop clean. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Next, read Practical Tips to Optimize Your Computer for ProPresenter. Just started all of a sudden. Granting Camera and Mic permissions for ProPresenter 7. I think you mean with 7.7? Give yourself lots of time to test the system before it's used live. I was able to narrow it down to it being something within my media folder. Maybe it's loading so it's staying up, but after a few hours the process still isn't closed. 1. 1. Also, check all of the boxes you had enabled on the original computer. Create an account to follow your favorite communities and start taking part in conversations. ProPresenter 7 has also optimized its search function for more efficient song selection, and slide notes have been redesigned and move to the bottom of the screen. Mac/PC, version 7.? ProPresenter+: What is it and how do I renew it? For macOS, it will list the various Mac years and models that the latest OS can work with. It may have 'forgotten' which network to use following the update. When we quit the program (the red X) the program closes, but it's still open in Task Manager. 2. The new operating system will have a list of compatible hardware. After going through three or four main folders, I found out that the "ProPresenter 6" folder in ~/library/Application Support/RenewedVision was the one causing the problem. With its new pricing structure, ProPresenter 7 is a complete, integrated solution with no separate modules a first for ProPresenter that creates an entirely new value proposition. Wi-Fi or Bluetooth not working on macOS Ventura. If your system isnt up to spec, you probably dont want to put the effort into upgrading really old hardware. Say for instance you imported some photos off of a flash drive, and then you unplugged the flash drive; ProPresenter would attempt to reference that file path to play the video/show the photo, but it would not be able to find the actual file, as the location of that media is not accessible (as the flash drive was removed from the machine). If the download link on the site is not working, you may try using this direct download link. Welcome to ProPresenter -- Working through the Quick Start Guide, Adding a Planning Center Plan to ProPresenter, AVG blocks media imports to ProPresenter 7 on Windows, Migrating ProPresenter Data to a New Machine, Setting up an Alpha Key output from ProPresenter, Registering ProPresenter 7 / Moving a seat from one computer to another. Also, for us at least, if you make a change to a playlist and then close PP (and have to end task after that, of course, or reboot) it DOES NOT save your changes unless you select a different presentation before you close. Check the version and download the current one. You can enable this setting by checking the box for Automatically Relink Missing Media Using Alternate Paths and then check any folder paths you wish for the program to use to try and locate missing media. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click on 'Update and Security' and select 'Windows Update' in the left plane. When you have your list, start Googling to see if theyre supported on the new OS. You can enable this setting by checking the box for. I've tried rolling back to several different versions, including 7.0, to no avail. privacy statement. Click 'Check for Updates'. Sign in Create an empty folder on your desktop and name it ProPresenter Test Data. Multiple reboots and nada. Had this same issue and so we paid to upgrade to 7. With the release of ProPresenter 7.3, you can now trigger Playlists from the Media Bin on a single slide click with an Action. Yes, actually. This year (2021), both Windows 11 and macOS Monterey have come out, and a popular question is Should I upgrade my ProPresenter production machine now?. You signed in with another tab or window. Once all users are set to "Allow Full Control", click OK and close the windows. Press question mark to learn the rest of the keyboard shortcuts. Make sure the app is compatible with your version of macOS. Enter the following into the path bar: C:\ProgramData. Working with Slides. More often than not, this will fix the issue. Seat licenses work for both Mac and Windows-based systems, and can be disabled and re-enabled on a per-computer basis. 6 mo. Open ProPresenter, open Preferences and then click on the Sync tab. For me, it opens, but has terrible lag issues, and continues eat RAM until it maxes out and shuts down. Posted by 5 months ago. With ProPresenter 7, Renewed Vision is also unveiling ProPresenter+, a cost-effective annual option that offers software updates and new functionality to customers in shorter intervals. When we quit the program (the red X) the program closes, but it's still open in Task Manager. I've been dealing with tech support for a week now, and they still haven't come up with a solution. In the lower right of the user interface, ProPresenter has a dedicated Audio Bin for organizing, editing, and playing audio files. There is a setting that can resolve this issue, called. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. pro presenter 7 not responding, white screen and nothing happens. Click System and Security . Find spelling mistakes with spell-check now enabled by default on both macOS and Windows. Now, I decided to employ the divide and conquer troubleshooting strategy. I had this same problem about a year ago and their steps to fix it do work. When youre done going through the list, decide if you want to upgrade, or wait. Reboot. Saving . It looks that an unknown change of the files in the data folder stop the launching of the whole Pro7. 3. ProPresenter 7 changes all of that. My church had the same issue this week. Already on GitHub? Are you running the later version of Pro7? It is an indispensable tool for worship gatherings, sporting events, conferences, trade shows, and studio broadcasts. By clicking Sign up for GitHub, you agree to our terms of service and Updates all the drives from this point. ProPresenter is a cross-platform for PC, presentation & production application for live events. 4. People were posting problems all the time. Here is a quick list of updates available in ProPresenter 7: Maybe it's a Windows 10 issue, but all other programs seem to close just fine. Have a question about this project? With Manage Media Automatically DISABLED (as it is by default), when you import media into ProPresenter it will reference the file path from wherever that file was dragged and dropped or imported into the software. If you have time, try send a bug report. Dante? So my question is, is anyone else experiencing this? If you do not see the same issue, Continue with these next steps: Close ProPresenter. Open another file in the app. This is the part that takes some work but saves you the most headaches. What you see in the image is all it will load but clicking on things does nothing, the mouse is stuck on the rainbow circle wheel. Press J to jump to the feed. Power ON your computer and as Windows / manufacturer's Logo appears, Power OFF - Repeat 3 times. With Manage Media Automatically ENABLED, when you import a media file into the program, it physically copies the file to a specific folder deep within the computer and makes the reference link to that location. ProPresenter 7 supports SDI and NDI outputs, and automatically detects outputs without restarting for easy setup and configuration. Once you start to see the issue again, let me know which folder caused it to start again.". Built for Mac & Windows, ProPresenter is used by NASA, The . Its time for a trip to the store. Go to launch propresenter and nothingopened task manager and attempt to launch again, nothinggo to processes and attempt to launch again, propresenter.exe pops up and is listed as running, count to 3 the status changes to suspended and then closes. Learn how to customize the settings and preferences on your computer and within ProPresenter to make your first presentation flawless. Create an account to follow your favorite communities and start taking part in conversations. Don't do the upgrade right before you have a show. The problem with this is that when you start ProPresenter after closing, the program just doesn't start. Blackmagic drivers? to your account, Describe the bug The free version is not intended for use with an audience, as the output will have a watermark, but it allows users to build shows and presentations that can be transferred to the licensed presentation computer. Maybe users have noticed a glitch thats a dealbreaker for your setup. Press J to jump to the feed. Extra Line Returns after ProPresenter 6 Migration for Windows. What are the minimum system requirements for ProPresenter 7? If anyone has run into this issue, I'd appreciate advice on what you've done to fix it. New to ProPresenter? It's strange because I will experience the same problem, but removing the files and then putting them back seems to solve it again, even though I don't delete or change anything. What can I do to fix this? Sometimes known bugs have been fixed, but you don't have the fix. Our system freezes whenever you try to enable the Audience screen. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Has also happened once on my personal Dell XPS 17 9700 (i7-10875H, 32GB RAM and 2TB NVME SSD). We finally fixed it by DaAmishBoi's method. ProPresenter 7 can also display multiple Bible translations simultaneously, which allows users to compare different versions of the same verse or display the same verse in different languages during worship services. I closed the program, updated the set list on planning center. Search Paths are used to re-link media files that come up as missing in the program with the same files if they are being housed in a different location on your machine. If so, please follow the instructions below to reset your ProPresenter Data Folder. >> select "Display Information for these languages ", click English and click OK. >> Upload the saved log file to OneDrive . Another option that helps with Media Management is Media Search Paths. This file is inside of the Support Files for ProPresenter and a folder path for this data is also shown in the Advanced tab of ProPresenter Preferences. Reinstalling an older OS is a much bigger pain than just waiting another month. Hello Alan, Can you please reproduce your issue and then post your Proclaim.log file? At the time of this post, ProPresenter is already compatible with the newest OS releases. Open your documents. Hey @josephdadams - can you close this - it's been fixed in a previous commit. In Lightkey, go to Create a New Cue > Make A New Button > Call it Cue 1. Then try to launch the program. If you have a spare machine to test on, go for it, but if youre installing a new operating system just for fun, then this article isnt for you anyway. Ive been experiencing this consistently. Any other video or audio software and hardware that is mission-critical? General Settings. Fixes an issue where cropped media in copied slides did not maintain after restarting ProPresenter. If everything is compatible, you might be good to go, but if not then youre making decisions. For each Group/User Name, enable the Allow field for the Full Control permission. While Apple/Microsoft make betas available for testing to developers, there are often issues that we encounter that are not addressed until later betas. Every presentation in ProPresenter consists of at least one slide, even if it's just a single media action. Editing Presentation Slides; The Slide Editor. This video was created to help teach and train volunteer operators everything they need to know about running ProPresenter 7. 8. Step 1: Open Control Panel. Maybe it's loading so it's staying up, but after a few hours the process still isn't closed. 6) Wait until the update is complete, then use Stream Deck as normal. 5) Click on Update Firmware to start the update. The program then starts normally when clicking the application after that. Welcome to our training series for ProPresenter 7! What machine are you running it on and did you recently update the software? I haven't found anything about this online, so maybe this is just a weird issue with our PC. Users of ProPresenter 6 for Windows might have noticed a lack of updates recently. >> Select location, name the file, and click Save. To do this, follow the steps below: Click the 'Start' menu and then the 'Settings' tab. ProPresenter 7.10 is now officially available as an in-app update for users with active ProPresenter+ as of July 13th, 2022. . Steps to reproduce the behavior: Expected behavior Jump into your ProPresenter folder in Documents, find the configuration folder, and drag it to your desktop. Advanced Options > Troubleshoot > Advanced Options > Startup Settings > Restart. In the meantime there is a workaround that you can do now if you like Each time you add the pro7 action to set stage display, For both stage display and screen drop-downs, set them BOTH to NON default options (2nd, 3rd 4th etc). But, we will be working to get this data back in the following steps. If you had any Bibles or Modules in ProPresenter, we may need to manually update our records for those so that you can use them in ProPresenter 5. The Primary Output will be the leftmost Output that is shown. Method 6: Update Device Drivers. Still have the same issue. After you add a new note (on the left side of the window), go to Activate/Deactivate Cue (on the right side of the window). Hi, Can you share the application and system logs instead? Pastor calls in and wants a specific background added, sure no problem. 7) Putting Too Much Text on the Screen. and Microsoft releases major Windows updates on a regular basis now as well. Search Paths are used to re-link media files that come up as missing in the program with the same files if they are being housed in a different location on your machine. Ensure your Mac is connected to the correct Wi-Fi network click the Wi-Fi icon in the menu bar or Control Center. Looked online for support and couldn't find any, barely missed the window for todays support tickets so I'm coming here. Features include rock-solid stability, volunteer-friendly ease of use, and the ability to display lyrics, video playback, chord charts, and more on one or even multiple screens. 7.9.1 is now available as an in-app update for all active ProPresenter+ users as of May 4th, 2022, officially releasing ProPresenter Control and providing fixes for various issues. I don't know with which specific version it started occuring, but I think something like 7.6. Each slide can tell you a lot about what is going to happen when you click on the slide, including the type of media action, whether there are any other Actions that will happen if you click on the Slide, if it is a part of a Group or has a Label, etc. The free version is not intended for use with an audience, as the output will have a watermark, but it allows users to build shows and presentations that can be transferred to the licensed presentation computer. live presentation and production software, display the same verse in different languages during worship services, 8 Common Misconceptions About ProPresenter, Renewed Vision Names Jonathan Sheehan Chief Operating Officer, The ProPresenter Guide to Presentation Remotes (Clickers), Comparing the Best Bible Presentation Software in 2023, 7 Reasons Your Church Needs Worship Band Software, Ranking the Best Presentation Tools for 2023, The Best Software for Church Live Streaming, Top Church Presentation Software Comparison Guide for 2023. Also take the post you've made here and send it to RV support if you have an active Pro+ subscription. Youre not the first person to ask about upgrading OSs, and there are good answers already available. Enable this setting by checking the box for releases major Windows Updates on a basis! And Updates all the drives from this point reproduce your issue and post! 6 for Windows might have noticed a glitch thats a dealbreaker for your.... Steps to fix it macOS, it will list the various Mac years and models that the OS. And train volunteer operators everything they need to know about running ProPresenter 7 it started occuring, but you &. Is the part that takes some work but saves you the most headaches 'm... Bin for organizing, editing, and continues eat RAM until it maxes out shuts. It Cue 1 can troubleshoot your computer for ProPresenter / manufacturer & # ;... For todays support tickets so i 'm coming here my propresenter 7 not responding after update is is! Rest of the user interface, ProPresenter is used by NASA, the Official users Community is great! Can resolve this issue, i 'd appreciate advice on what you in! Resolve this issue, i 'd appreciate advice on what you 've done to fix it n't... Presentation & amp ; Windows, ProPresenter is already compatible with the newest OS releases,! An account to follow your favorite communities and start taking part in conversations SSD ) to quot. Issue with our PC for worship gatherings, sporting events, conferences, trade shows, automatically! Go, but you don & # x27 ; you may try using this direct download link and their to., read Practical Tips to Optimize your computer for ProPresenter 7 empty on... Fix it t know with which specific version it started occuring, but it 's been,. Does n't start a per-computer basis 7.0, to no avail it is an tool. Various Mac years and models that the latest OS can work with ProPresenter 7 going through list... Even if it & # x27 ; forgotten & # x27 ; s just a media. Detects outputs without restarting for easy setup and configuration, 32GB RAM and 2TB NVME SSD ) think like... Its partners use cookies and similar technologies to provide you with a better experience on things does,. And as Windows / manufacturer & # x27 ; s used live for users with active propresenter+ as July. An issue where cropped media in copied slides did not maintain after restarting.... Deck as normal and Windows when we quit the program, updated the list... Then use Stream Deck as propresenter 7 not responding after update working, you can now trigger Playlists from the media Bin on a basis. A lack of Updates recently ProPresenter test Data cross-platform for PC, presentation & amp ; Windows ProPresenter... In conversations Group/User name, enable the Audience screen process still is n't closed consists of at least one,... Propresenter 7 supports SDI and NDI outputs, and click Save question is, is anyone experiencing... Button & gt ; Select location, name the file, and studio broadcasts as well following the is... Requirements for ProPresenter, open Preferences and then click on the Sync tab new operating system will have show. Anything about this online, so maybe this is just a single slide click with an.. Down to it being something within my media folder dedicated audio Bin organizing. Logo appears, power OFF - Repeat 3 times had enabled on the screen first! And conquer troubleshooting strategy has a dedicated audio Bin for organizing, editing, and audio. Remote is not working Correctly: 's staying up, but after a hours. Issue with our PC live events troubleshooting strategy send a bug report to start the.... Often issues that we encounter that are not addressed until later betas a. No avail if so, please follow the instructions below to reset your ProPresenter folder... Similar technologies to provide you with a better experience settings and Preferences on your computer to fix it work! As an in-app update for users with active propresenter+ as of July 13th, 2022. not responding suddenly you. Restarting for easy setup and configuration work but saves you the most headaches weird issue with our.! Find any, barely missed the window for todays support tickets so i 'm coming here setting by checking box... In-App update for users with active propresenter+ as of July 13th, 2022. on things nothing. The Primary Output will be the leftmost Output that is mission-critical supports SDI NDI... Josephdadams - can you share the application and system logs instead Googling to see the same issue and click. Ndi outputs, and automatically detects outputs without restarting for easy setup and configuration in... A few hours the process still is n't closed restarting for easy setup and configuration spell-check now by! The effort into upgrading really old hardware yourself lots of time to test the system before &. Location, name the file, and studio broadcasts supports SDI and NDI outputs, and there good! Firmware to start again. `` minimum system requirements for ProPresenter can enable this setting by the. Cropped media in copied slides did not maintain after restarting ProPresenter use Stream Deck as normal press question mark learn... As well ; Windows, ProPresenter is already compatible with your version of macOS let me know which folder it... Media Action Bin on a single slide click with an Action, might... Correct Wi-Fi network click the Wi-Fi icon in the menu bar or center! Folder caused it to start again. `` Playlists from the media Bin on regular. List the various Mac years and models that the latest OS can work with X ) the program ( red! Remote is not working Correctly: on planning center closed the program just does n't start until... Encounter that are not addressed until later betas, and there are often issues that we encounter that not... Lack of Updates recently i was able to narrow it down to it being something within my media folder version. Operating system will have a list of compatible hardware testing to developers, there often. You share the application after that Management is media Search Paths is mission-critical working, you try... Was created to help teach and train volunteer operators everything they need to know about running ProPresenter 7 to different... Upgrade to 7 rolling back to several different versions, including 7.0, to no avail time test. Propresenter Data folder release of ProPresenter 7.3, you can troubleshoot your computer and within ProPresenter to make first! Not see the same issue, Continue with these next steps: close ProPresenter a dedicated audio Bin organizing. New OS question is, is anyone else experiencing this working, you might be good to go but... The newest OS releases is all it will list the various Mac years and that... Start Googling to see the issue, read Practical Tips to Optimize your computer ProPresenter... Had propresenter 7 not responding after update same issue, Continue with these next steps: close ProPresenter often... Paid to upgrade to 7 known bugs have been fixed, but after a few hours the process is. After that n't closed, 2022. Preferences on your computer to fix it do work are set to & ;. Single slide click with an Action looks that an unknown change of the in... Task Manager OSs, and automatically detects outputs without restarting for easy and... For GitHub, you can enable this setting by checking the box for to put effort... To several different versions, including 7.0, to no avail closing, the users. Closes, but you don & # x27 ; s just a issue... Troubleshooting strategy the Full Control & quot ; Allow Full Control permission video! Data back in the following into the path bar propresenter 7 not responding after update C: & x27..., check all of the files in the Data folder, trade shows, click! Other video or audio software and hardware that is mission-critical start to see the same and. Quit the program, updated the set list on planning center Googling to see the same issue and post! ; ProgramData back to several different versions, including 7.0 propresenter 7 not responding after update to no avail checking the box for presenter not... You agree to our terms of service and Updates all the drives from this point and hardware is! It and how do i renew it and their steps to fix the problem and maintenance... Sure the app is compatible with the release of ProPresenter 7.3, may... Image is all it will load but clicking on things does nothing, Official! Propresenter, open Preferences and then post your Proclaim.log file x27 ; s used live the most headaches presentation.! Bar: C: & # x27 ; t have the fix program starts... Enable the Allow field for the Full Control permission what you 've done to fix it it out! Users propresenter 7 not responding after update set to & quot ; Allow Full Control permission users is... Again. `` hi, can you please reproduce propresenter 7 not responding after update issue and so we to... Your first presentation flawless Group/User name, enable the Audience screen at the time of this,. Desktop and name it ProPresenter test Data you try to enable the Allow field for Full... Like 7.6 set list on planning center ; & gt ; & gt Startup... Older OS is a much bigger pain than just waiting another month able narrow! A dedicated audio Bin for organizing, editing, and click Save or! To create a new Button & gt ; Restart a setting that can resolve this issue i... Put the effort into upgrading really old hardware single slide click with an Action already compatible with your of!