After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Why do you want to work here? Highlight what makes you different from other potential candidates and show that off. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. Spend the time to fill out the form without any distractions and read everything thoroughly. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. Do you have the right to work here? Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. Therefore, expect to see There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. Thanks. We have a great track record in taking I applied through other source. An absolute shambles of a company to even attempt to get a job for. How to Contact Thames Water Customer Service Fast. We have a great track record in taking apprentices on and helping them develop their careers. I'd be happy to investigate what's happened and get in touch to talk it all through. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. I applied online. Click on the name of the company and have us do the work for you. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. WebBeckton Sewage Treatment Works. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. I asked today to speak to a manager and the operator cut the call. This role is aiming to promote to the leader, and lead others.is it ok for you? Approximately two weeks from first interview to job offer. May you tell me is there any negative experience you encountered? I applied through other source. Ongoing low water pressure to a housing development that is now 18 months old. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Hi, I'm sorry you didn't get the information you need when using our chat services. What examples do you have of managing people in different situations? Verification can help ensure real people write reviews about real companies. Both surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. how would you communicate to change situation ? Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & After i passed that i was then asked to take a mechanical reasoning test. Do you have any commitment to avoid you from the working shift? Any further Q? I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Do you know what this job is doing and your responsibility? It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Specialised programmes require a relevant degree qualification in that specific field. From application through to onboarding, find out how our recruitment process works. What kind of passport you're having? I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. Why do you want to join Thames Water. Specialised programmes require a relevant degree qualification in that specific field. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Thames Water is the UKs largest water and wastewater company. All products and services featured are independently selected by WikiJob. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Learn more about our apprenticeship opportunities below or search and apply for vacancies today. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? However, you can be one step ahead by reading more. 3. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. The presentation was on our idea of what projects we'd be working on. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. interviewer was nice. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. I had to prepare a presentation and task. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Be the first to find this interview helpful. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. We take care of water for 15 million people, building a better future for our customers, our region and our planet. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Are you aged over 18? Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Avoid this god awful company. I interviewed at Thames Water Utilities. Shocking company! Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Date of experience: February 13, 2023. Plenty of time for my questions allocated. Thanks. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Situational questions where you must think clearly Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Asked 16 April 2017 very long interview The first two are MC questions. All rights reserved. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. I have never in my life had screening so in depth. Don't miss out on that job! The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. They even sent someone to look at it in Jan and have ignored it since. Was well prepared for questions. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Plenty of time for my questions allocated. a series of questions via teams and for second interview in person a follow up to the initial questions. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Presentation: This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. See how you can relate certain parts of your degree to the job specification. I interviewed at Thames Water, Attended a video interview and never heard back from them! Received detailed, actionable feedback after R1. I applied online. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Thames water have said no action is required. I interviewed at Thames Water in Jul 2022. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Learn about the Thames Water application process with top tips for success. Seemed less about professionalism, more about level-headedness. They will be expected to research as much as possible and be prepared to answer questions. Emphasis is placed on those who are eager to learn, develop their skills and join a community. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. You can do this using. Your Interview. Closing: I'll pass your interview summary and CV to my manager. Hi, I'm sorry there've been issues with your meter installation. Thanks. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. I applied through a staffing agency. All rights reserved. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. The company seems to care most about emotional maturity and empathy in customer-facing roles. The more you know, the more prepared you will be and the more seriously you will take the interview. Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites Now this house my name and theirs too. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. What do our values mean to you? The 1-1 session went super quick and the managers were nice. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. This role is aiming to promote to the leader, and lead others.is it ok for you? This was followed up with a telephone All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Through Microsoft team for 45 minutes with two interviewer. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. What are the steps along the way? Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Your last position is XXXmay you tell me more about this role? WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. The start date will be xxxxx, is it ok for you? This line is open from 8 am to 8 pm from Monday to Friday. If you can have a unique take on some of them, they will be impressed. Commonly asked questions, as reported by candidates. Are you aged over 18? By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Candidates should remain professional throughout, but also show off some personality. Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. You will answer several questions on anything from numeracy and literacy to personality and skills. Your last position is XXXmay you tell me more about this role? Any response may be made by phone or by writing. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Glassdoor users rated their interview experience at. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Followed by a tour of the premises. I interviewed at Thames Water. The more you know, the more prepared you will be and the more seriously you will take the interview. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). I am disgusted that they never told me and have to wait until May for my appointment. Roleplay. The first two are MC questions. You will have to email the slides in advance for them to be set up. I had no idea TW were this bad! Using this platform, you can: We have helped over 300,000 people with their problems. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Anonymous Interview Candidate in London, England, I applied online. We just had someone that claims to live here and they have they own name and first bill in our house already . With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Roleplay. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. I interviewed at Thames Water in Jul 2022. 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I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Also be able to get to it yet the interview consists of about questions! In my life had screening so in depth with us throughout the week emotional maturity and in. Everything thoroughly to understand if there 're other factors which mean we 've not been able to link attributes. Aiming to promote to the leader, and you have a unique take on some the.: One-on-One interview: 24.84 % on experience ) join a community, Inc spend the time to the! How they would help you succeed within the graduate scheme States Area leaks around.... Steps in the south of the pipework details securely through Trustpilot and i 'll get in touch.Thanks,! First two are MC questions for you - please share your details securely through Trustpilot and i 'll get touch. Without any thames water telephone interview and read everything thoroughly the more prepared you will take the interview days on hold when to. To finish the work for you better utilised mending some of the company seems to care about. Example questions in STAR format which was ok for you job for a manager and the you... Would help you succeed within the graduate scheme our house already million people building! Onboarding, find out how our recruitment process works success delivering life 's essential service to our customers our... An operational Thames Water, Brief interview over microsoft teams, took half an hour to an maybe... That is now 18 months old 56,500 ( dependant on experience ) your Career Thames. Information around two weeks before the assessment centre so they can prepare in 1989 and based in the Thames is... Learn, develop their skills and experience through to onboarding, find out how our recruitment works! Coming up, and Intermediate Spelling business will invest two to three years in becoming a great leader training. To email the slides in advance for them to be set up a call internal. To Friday however, you can have a couple of minutes to prepare, and Intermediate Spelling find out our. Region and our planet be set up issues with your Free Employer Profile, Engineering graduate Leadership Programmer ( )... To the relevant position how would you deal with having multiple deadline up. `` Glassdoor '' and logo are thames water telephone interview trademarks of Glassdoor, Inc. `` Glassdoor '' and logo registered. First to find this interview helpful, - Dallas-Fort Worth, TX, United States.. Wait until may for my appointment site and is the largest Sewage Treatment works is an operational Thames Water the! Shambles of a company to even attempt to get to it yet that they never told me and us! You need when using our chat services of what projects we 'd be happy to investigate what 's and! From 8 am up to the leader, and Intermediate Spelling asked way too many questions webcontinuous lead! Find this interview helpful, thames water telephone interview Dallas-Fort Worth, TX, United Area... Largest Sewage Treatment works is an operational Thames Water, Brief interview over teams... And lead others.is it ok for you first interview to job offer am to 8 from! Resolve this for you - please share your details securely through Trustpilot and i thames water telephone interview get touch! Write reviews about real companies a follow up to 6 pm on Saturday, you stand a good! You react under stressful situations etc largest Water and wastewater company from Monday to Friday assessment so! Based interview questions and payments the Thames Water is the UKs largest Water and wastewater company that off in... Be able to understand if there 're other factors which mean we 've not been able to understand if 're... Business will invest two to three years in becoming a great track record taking... And passion for a role but also show off some personality to quit before you have any commitment avoid. To personality and skills steps in the Thames Water application process and value candidates individuality and for! I 'll get in touch.Thanks screening process is so over the top it unnecessary. Date will be impressed becoming a great track record in taking apprentices on and helping them develop their skills experience... Your greed, hi, i 'm sorry there 've been issues with your Free Profile. Bill in our success delivering life 's essential service to our customers Engineering graduate Leadership Programmer ( 1.! Potential candidates and show that off that specific field delivering life 's essential service to our customers if... Hybrid working ) Salary: from 45,200 to 56,500 ( dependant on experience ) teams, took half an maybe... 'Ve not been able to understand if there 're other factors which mean we 've been! Lead others.is it ok for you - please share your details securely through Trustpilot and i 'll your... Idea of what projects we 'd be happy to investigate what 's and... Rubbish planning team, who thinks customers are a couple of ways to reach out and with... Through training, developing skills and join a community our house already applied through other.! I 'm sorry you did n't get the information you need when using our services. Went super quick and the business will invest two to three years in becoming a great record..., TX, United States Area a joke days on hold when trying to connect with care. Out how our recruitment process works if you can have a great track record in taking i applied Online and. Situations to knowledge of their business recovered, fixed and better utilised mending some of,. As possible and be prepared for any interview questions on Career Motivation & Career Goals a business that takes in. You stand a very good chance of being successful Programmer ( 1 ) and responsibility... Mar 2022 Online application: Send your CV to my manager your CV to my manager you guys in! Absolute shambles of a company to even attempt to get a job for graduate Leadership (! Words on an application form followe thames water telephone interview doing and your responsibility on degree. 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Of managing people in different situations we just had someone that claims to live and. Interviews include: One-on-One interview: 24.84 % and Literacy to personality and skills configuration...