When you have this you'll need to enter you Customer ID and User ID and then enter your activation code. After receiving an activation code, please follow the steps below: Remember, your activation code shouldn't be disclosed to anybody else, including anyone who telephones and claims to be from the bank. What is a Customer ID? Using Apple Pay is simple, and it works with the devices you use every day. Only individuals who have a NatWest account and authorised access to Online Banking should proceed beyond this point. * Enter the first five digits in the first box and the last five digits in the second. If it's not there, you'll need to speak to your Bankline administrator to request a new one. Support. *If you're not prompted to enter your activation code here, you may have entered your Customer and User ID incorrectly, or you may not have logged in to Bankline using the link in step 1. Handy tips. ), Enter and confirm a new PIN and password, then select 'Confirm'. Available on selected iOS and Android devices. Your 10-digit activation code is emailed to you, usually when it's your first time logging in, or when you've requested a reset. NatWest has you covered. Check these are entered correctly and in the right boxes. We send all activation codes by email. Just be sure to remember your PIN and password, but don't write them down or share them with anyone. If you can't find this in your inbox, it's worth checking your junk folder. Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. Learn how to use NatWest Online Banking, from enabling your card reader to making or managing payments. If you still haven't received it or need a new one, you'll need to speak to your Bankline administrator. Bankline 2014 Screen 7 – You will be given a tracker ID. If you're logging in to Bankline for the first time. How can we help you today? Remember, your activation code shouldn't be disclosed to anybody else, including anyone who telephones and claims to be from the bank. Where can I find a guide on how to use my smartcard QR reader. If you're trying to request an activation code and the page won't accept your email address, this is because the email address you're providing doesn't match the one we have stored in Bankline. We send all activation codes by email. What should I do? They'll be able to update your email address to match the one you provide, and you'll then be able to request an activation code. Create a 4 digit PIN, and a password. Your administrator can either order you a new activation … If you can't see the email, don't forget to check your junk folder just in case. Once you’ve got the following things, you’ll be ready to log in: Your Customer ID and User ID – emailed separately. If you need to update your email address and you're the only administrator on your profile, you'll need to speak to our webchat team. Bankline Mobile is a secure mobile app from NatWest that complements our Bankline service, letting you make payments on the go and stay on top of your finances. If you can't see the email, don't forget to check your junk folder just in case. If prompted to do this, follow the onscreen instructions. If you are an Online Banking customer (Personal, Premier or Business), and have not yet enabled your card-reader or you need to re-enable your card-reader, you can do this online in a few simple steps. This code will expire after 21 days. How do I log in to Bankline for the first time? Only individuals who have authorised access to NatWest Bankline should proceed beyond this point. The password needs to be between 6 and … How do I use my activation code to log in? Enter your personal and account details. If it's expired your administrator will need to order you a new one. Enter your Customer ID and User ID and press 'Continue', You'll now be prompted to enter your 10-digit activation code. What is a card reader? If in doubt, call the Bankline helpdesk. It works with your Online Banking service to provide an extra layer of protection against online fraud. Go to www.natwest.com/bankline and click the 'Log in' button Enter your Customer ID and User ID and press 'Continue' You'll now be prompted to enter your 10-digit activation code. * Please make sure we have your up to date email address in Bankline. Whether you’re banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise. Welcome to NatWest. We'll send you your code by text message if you have a UK mobile number, or by post. This is the code we sent you by post or text message. When looking for the most convenient ways to do your business banking. login screen? Your smartcard and card reader – due to arrive by post within five working days. Activation code: XXXXX-XXXXX . You'll need an Online Banking activation code when you register, re-register or open an account with us. Did this article answer your question? If your activation code isn't working or you aren't being asked for it, it may be because your Customer ID and/or User ID haven't been entered correctly. Enter your activation code. How do I reset my Bankline log in password? Please make sure we have your up to date email address in Bankline. Go to 'Register for Online Banking' and start by letting us know if you are a Personal, Business or Credit card customer. Your administrator can either order you a new activation code … 1. If your code has expired, your user status will be 'Activation code locked'. Go to www.natwest.com/bankline and click the 'Log in' button Enter your Customer ID and User ID and press 'Continue' You'll now be prompted to enter your 10-digit activation code. If you can't see the email, don't forget to check your junk folder just in case. What do the different user statuses mean? Search area. I'm being asked to scan a QR code to log in, but I don't have a QR card Skip to content. We'll send your activation code by text message if you have a valid mobile number, or by post if … Your activation code. Once we've sent an activation code to a user, their user status will change to 'activation code issued'. If the activation code was ordered more than 21 days ago it will have expired. It's used to generate or reset your security number and password for your online access. I'm being asked to scan a QR code to log in, but I don't have a QR card reader. Click 'Chat now' and type 'speak to adviser'. How do I reset my Bankline log in password? You'll need an Online Banking activation code when you register or re-register for Online Banking. Online Banking available to customers aged 11+ with a NatWest account. When you have sent the forms off you will receive an email from Bankline once it is set-up. What should I do? Your 10-digit activation code is emailed to you, usually when it's your first time logging in, or when you've requested a reset. If your code has expired, your user status will be 'Activation code locked'. If you've ordered an activation code using the 'request an activation code' link it'll take up to 30 minutes to arrive. How do I change a user's address in Bankline? * Enter the first five digits in the first box and the last five digits in the second. If you still haven't received it or need a new one, you'll need to speak to your Bankline administrator. Firstly, please check that you've entered your email address correctly and try again. reader. Back . Cora our digital assistant will help with your question and connect you to the right team. Get the app. Activation codes expire after 21 days. Malwarebytes Premium is available for; Windows - Windows 10 (32/64-bit), Windows 8.1 (32/64-bit), Windows 8 (32/64-bit), Windows 7 (32/64-bit) Mac - MacOS 10.10 (or higher) iPhone, iPad and iPod - iOS 11 (or higher) Android - Android 4.4 (or higher) Chrome OS - Malwarebytes for Chromebook is only available for Chromebooks that can install apps from the Google Play Store. You may also be asked to scan a QR code with your Smartcard reader. Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. Please make sure we have your up to date email address in Bankline. Natwest Business Banking – Find all you need to know about business and start up accounts, cards, loans and more with Natwest. Why can't I see the 'request an activation code' link on the Bankline That's it. The 'request an activation code' only appears on the second login screen, after you've already entered your Customer ID and User ID. Enjoy all the benefits of your NatWest debit card with Apple Pay on iPhone, Apple Watch, iPad, and Mac. Activation codes expire after 21 days. Visit today to see how we can serve you. If we already hold your details on file, you should receive your activation code by text within 48 hours You will then be sent an activation code, PIN, Card and Smartcard reader in the post. If you can't see it, or it's not working as a link, you'll need to ask your Bankline administrator to reset your PIN and password for you. This allows you to request an activation code online to reset your Bankline PIN and password. For the security of customers, any unauthorised attempt to access customer bank information will be monitored and may be subject to legal action. Get in touch The quickest way to get in touch with us is via webchat. If you still haven't received it or need a new one, you'll need to speak to your Bankline administrator. Once you have your activation code, follow these steps to log in: Go to the log in page and enter your Customer ID and User ID, then press 'Continue' Enter the first five digits of your activation code into the first of the two boxes and the last five digits into the second box You may be prompted to scan a QR code using your Smartcard reader. A card reader is a security device needed by all customers looking to get the most out of Online Banking. If your activation code has expired, your Bankline administrator will need to order you a new one. Learn more about NatWest Online Banking today. Here’s your activation code, which you’ll need to log in to Bankline for the first time. Now that you have received all of the items on the ‘Getting Started Checklist’ you will need to activate your Bankline Smartcard. Your card information is secure because it isn’t stored on your device or shared when you pay. (You can find support on scanning QR codes in our guide. 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