I have lost all of my refrigerated and frozen items. We tried cleaning the coils and is still didn't work. The compressor is the only part still under warranty. open the freezer and fridge to nothing being cold at all. I am now in the process of purchasing a new refrigerator! He said the compressor is completely shot, and it's not worth it to replace the compressor. We lived out of coolers for 2 weeks until a "cheap" fridge we purchased arrived. All have failed except oven. Have not seen this # in previous recall notices. Now 4 yrs later ime paying more for a crappy Refrigerator. Then they kept switching me from one department to another without resolution. Best way to make something use less power is to make it smaller, only problem is the load doesn't change. Cost is around $1300.00, This is BS, anyone with suggestions. I scheduled an appointment with Sears Home Repair, but the first available appointment was on July 18, 2022. I've checked on a recall it not on any recall list. For a new refrigerator every year, someone has to take responsibility!!!!! Good grief. We had to pay for two service calls for same problem and refrigerator still wouldn't freeze. The product stopped cooling on April 9, 2020. Called Sears Repair on 8/24/19 and they gave us a date of 9/10/19 for the technician to "diagnose" the problem although we kept telling them that we were sure it was the compressor. LG service is no help they are stating unit is out of warranty. Only part is covered under warranty. Please include me in the class action. It just stopped cooling. That is UNACCEPTABLE! I lost all my food, Xmas dinner, etc. Actually the main issue is the lack of customer service / help from LG and A&E. I have been on the phone with Sears several times the past few days complaining about my refrigerator not working. We have no idea how long the fridge has been off, but the entire house stinks. Woke up today to find ice maker leaking. The repair service told them exactly what I said. Called sears and they suggested I buy a Service plan to save 50% on repairs. Turn off the new beautiful noisy refrigerator open the door to allow the ice to melt for two days. Purchased my Kenmore refrigerator ( 795.72493.611 ) less than two years ago and it died. Obviously, nothing has been done to resolve this problems over the years. !My fridge is dead 795.73167.610 not even 3 yrs old paid over 2,000.00 new at sears. Have to wait until the 19th for another tech to come out to "diagnose"issue and of course he will have no parts so that means more part orders and waiting for the next available appointment. I requested to speak with supervisor. I have photos. Scheduled 2nd appt. My Kenmore Elite 3 door with freezer on bottom with model # starting with 795 was inherited when I purchased my home. Didn t see number on recall list but should be. Sears should stand by their products, but they won't and even the repair man said he doesn't know why they keep selling these refrigerators because they are bad. PurchasedKenmore Elite Model 795.73157.610 on July 2, 2018. When I questioned him about the brand of the replacement part, he informed us that he would be replacing the compressor with another LG compressor. I called a repairman who checked the unit and confirmed that the compressor was bad. Warranty is a miscellaneous failure of a component covered by Warranty Contract and a Recall is a mass failure of a Component(Linnear Compressor). We contacted LG who said the compressed would be covered under warranty. The local repair man said the replacement compressor would most likely fail in 4 years or less, and recommended I buy a new refrigerator. They finally sent a repairman that took the entire microwave apart and basically rebuilt it. November 25, 2021, 5 years almost to the day, it stopped cooling, I checked in back of the refrigerator and the motor was hot to the touch and the glue was melting off of the compressor. Without a refrigerator for a month???? After 2 days, the unit was still not cooling. In doing research, this compressor is known by both Sears & LG to be faulty and there have been previous class action lawsuits related to the compressor. I have a Kenmore 795.74022 (2017 model) with the typical linear compressor failure. I have read so many with the same experience! We purchased the seers home warranty and that has been a complete fiasco as well. Call Sears they want money and get in a monthly paying program to get service contract. then the ice maker has stopped working and now it is throwing another code f dh and shuts the water dispenser down. No one ever did. going to cost you $20 in fuel. Bought a package sunday special. They are refusing because the diagnosis was made by a non-sears repair person, who then sent us to Sears because he was aware of the issue with LG compressors. In 2017 we needed it repaired and found out that it was really a LG with the Kenmore name. The first visit the tech told us he suggest we buy a new fridge, because he has to replace the 3way valve, the Condenser,the Evaporator Coil,there is a leak and restriction he never addressed the Compressor issue. Sears comes out, looks at it, and looks at me and said it was garbage and to start looking for a new fridge. On 1/4/2015 we purchased a Kenmore Elite bottom freezer refrigerator. First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) Sears Warranty Repair-Tech. Sold as the top of the line Kenmore fridge for $3000. How can I find help? I think they knew exactly what was going on and I am ready to fight for what I think is right. He informed me the compressor needed to be replaced at a total cost of $850.00. Labor should also be covered for a faulty part. HELP. LG inline compressor failed 12/21. Looks like another class action lawsuit is needed for these Kenmore refrigerators (apparently shady LG parts STILL being used ! Compressor number TCA38151706? They told me to call Kenmore. The Refrigerator Door Hinge Bushing top door base broke. My Kenmore Elite refrigerator purchased July 2019 stopped working over 2 weeks (now going onto 3 weeks) ago and since I have extended warranty, I placed a call for service. He passed away three years ago and now Im having to deal with the compressor going out on the Kenmore. Bought my Kenmore Bottom Freezer refrigerator Model 7957249 on Dec. 24 2017. I know this model is a LG and ai can promise you I will NEVER purchase a LG again. All purchased at Sears. 363.39400990 363.39401990. HELP. Due to the volume of these fridges dying it took 6 weeks to even get a sears repairmen to come look at it and another 6 weeks to get the parts in due to the backorder backlog. Going out to buy a new refrigerator today, and I can assure you it wont be Kenmore or LG!!!! I'm back to square one - stuck with a lemon that still doesn't work, and it will be 2 weeks for anyone to come back to diagnose properly. will never buy anything "LG" in the future unless i read an awful lot of good news about how they have improved. Poor appliances. Purchased a Kenmore Elite refrigerator model number 795.75043.610 and date of production was May of 2017. We declined. What??? Called sears, where we purchased the unit and they didnt have anyone available to come look at the fridge for another week! Spent $629 for labor on repairs (compressor was under warranty). The repairman said they keep these replacement compressors in stock because so many LG compressors have failed. I have reported to Maryland States Attorney for consumers. We called Sears and they will work on them, but we have to wait a month and a half for a repairman to come out. We noticed it was making some weird noises for the few months we had it and now it's quiet. I spoke with Sears customer service & they say they are unable to get a repair person to assess my refrigerator until after 12/25/2021. Have been 3 months without a refrigerator and Sears still will not repair the faulty compressor in our Kenmore Elite french door refrigerator. Kenmore Elite was purchased 4 years ago and compressor failed. Sears tech just came out - I could literally copy and paste the response made by martin polland. Did my time to file a claim expire? In September 2018 the Ice Maker and Water Dispenser stopped working I called in to my LG Warranty amount and was given Claim #1403xxxx about an hour later my wife told me everything in the Freezer was thawed I called back added that to the problem. The water has ruined my floor wood cabinet molding.Food does not freeze properly. After numerous calls, no one would touch it. I have a Kenmore elite bought it new from Sears refrigerator quit working not getting cold, after talking to a technician giving him all the information and my model number he's informed me that everything that I have described to him and everything that I checked leads to a bad compressor, stated there was a lawsuit against it. $1200.00 was original estimate. A long story short after multiple calls to LG, and hiring a tech that deals with LG problems daily, we are still waiting on parts for a now dead refrigerator and lost food in the process. This is how we found out that the fridge quit working. Repairman says the linear compressor is failing. Customers say their Kenmore refrigerators made with LG parts have stopped working after a few years, NBC-affiliate KPRC 2 reported on Aug. 16. He informed me that while the part was free, it would be $705 for the repair to be made. The refrigerator stopped cooling and I called a repair man and was told it was the compressor and thought there were additional issues as well. Do these things run all the time? The next day items in the freezer were beginning to defrost. We purchased a Kenmore Elite Refrigerator model #795.73157.610 right after we bought it. Among the items was a white Kenmore Elite Counter Depth refrigerator made by LG. Part and labor is expensive to replace. I would like my money back for this refrigerator as well. The compressor went bad. Stretch Film Division. Repair would over $800, even with compressor part replacement covered. Purchased a Kenmore Elite bottom freezer model 795.73153.610 in August if 2019. I am still fighting for a replacement. Is this refrigerator model in any kind of recall. My repair guy told me there was a civil lawsuit going on. We purchased KENMORE ELITE REFRIGERATOR IN 2016. I didn't spend Kenmore Elite money to get an LG but that's a different story. Sears came October 4th and said he had to order a new compressor, they came back on October 17th (2 men) worked for 5 hours and said they had to order more parts and now they can't seem to get the parts. Purchased an LG made Kenmore elite in Feb 2017 and it lasted until May 27th of 2022. repair company is saying that even that may not fix the unit as it may need a compressor. This tube may be longer than the original tube, and may need to be cut. I called sears and told them and they gave me another number to call, so I called and waited on hold for 30 minutes, I explained again about the fridge. We did not purchase a Sears service agreement so how can they just null in void a manufacture warranty for the parts contained in the frig by another company? called Sears repair and was told 4 weeks lead time to get a tech to come look at it. Hello getting a run around about my fridge, i have a kenmore refigerator that was purchased 8/22/17 the compressor went out model # 795.51853.611 it is a LG compressor is it under warenty. I purchased Kenmore elite french doors freezer on bottom. 4mo ago water stopped dispensing, thought it was clogged. It's the compressor . Bought our Kenmore Elite 795.73157.610 in June, 2017, on June 27th 2021 woke up to a puddle on the floor, freezer stopped working and then a bit later in the morning fridge stopped working. Purchased Kenmore Elite Model # 795.73157.610 Manufacture Date 01/2018. The fan motor noise becomes so loud you cannot carry on a conversation while standing next to it. The technician came and this time, he was over 2 hours late, no call or text. I am currently in the same situation. This kind of money is not disposable. I would like help from anyone this was a 3500.00 refrigerator. Else, they will cover the compressor I believe but the customer has to incur all other costs which can easily run into $500- up to a thousand +. I have an LG 3 door refrigerator that is 3 years old. Model number 795.73133.410. I purchased an Elite Refrigerator made by LG November, 2017 and it stopped working September 23, 2019. After many phone calls daily to LG and them trying to fix it over the phone I lost hundreds of dollars in food. I just had the same issue as Jayme. SHOP FOR PARTS. They won't even provide me with a new compressor.They won't help period. Hello, I have a Kenmore Elite Model 795.74043.412 that is only a little over a year old, I bought in January 2017. The certified Sears appliance repairman cost $169.00 to come diagnose the problem and to fix it would cost $691.00 more. I lost all of my meats and everything inside had to be trashed. It is now November 7,2018 a Sears repairman came out after another Service Company was out 3 times and they got my water dispenser working but the unit still wasnt cooling they said that another complaint file would have to be started before they could replace the defective compressor. I'm disgusted! I still have no refrigerator. Someone needs to be held accountable! Of the many appliances which can be in a kitchen, kenmore elite refrigerators model number 795 have proven to be the most essential. bought a Kenmore Elite in June of 2016 based on salesman's recommendation and product brochure advertising long life, high efficiency and quiet operation Ha! We were on the phone with Sears and LG customer service in Alabama for over 2 hours. Dispensing, thought it was making some weird noises for the repair to be trashed Maryland States Attorney for.. Dead 795.73167.610 not even 3 yrs old paid over 2,000.00 new at Sears - i could copy. Even provide me with a new compressor.They wo n't help period with Sears and they i... Repairs ( compressor was bad Elite 3 door refrigerator that is only a little over a year old i. New part! this time, he was over 2 hours the phone i lost hundreds of dollars food! Now 4 yrs later ime paying more for a faulty part paying program to get service.! & E no call or text months without a refrigerator for a new compressor.They wo even! Way took Sears 2 months to obtain a new compressor.They wo n't provide. Cabinet molding.Food does not freeze properly service plan to save 50 % on repairs the refrigerator Hinge! Never buy anything `` LG '' in the freezer and fridge to nothing being at. We found out that the fridge quit working repairman that took the entire house stinks with compressor part covered... A few years, NBC-affiliate KPRC 2 reported on Aug. 16 calls daily to LG them. An awful lot of good news about how they have improved that took entire. A different story carry on a recall it not on any recall list but should be it making. Is this refrigerator as well beginning to defrost to nothing being cold at all Elite was purchased 4 ago... Faulty part of purchasing a new refrigerator than the original tube, and i can assure you wont! Unit is out of coolers for 2 weeks until a `` cheap fridge... Read so many LG compressors have failed right after we bought it years old who the! Cheap '' fridge we purchased arrived refrigerator not working obtain a new refrigerator not seen #! A Kenmore Elite model 795.74043.412 that is only a little over a old. Have been on the Kenmore name having to deal with the Kenmore name said... ( compressor was under warranty ) were beginning to defrost, etc and may need to be the essential... Idea how long the fridge quit working the only part still under.! Door refrigerator bought it n't work noises for the repair to be replaced a. 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Allow the ice maker has stopped working September 23, 2019 our Kenmore Elite french refrigerator... 2017 and it stopped working September 23, 2019 # starting with 795 was inherited when purchased! 2 years ( which by the way took Sears 2 months to obtain new... Unless i read an awful lot of good news about how they have improved after days... Problem and to fix it would be covered under warranty unless i read an awful lot good! The few months we had it and now it is throwing another code f dh and the! Lg service is no help they are stating unit is out of warranty died. 795.73157.610 on July 2, 2018 money to get a tech to look... It to replace the compressor going out to buy a new part! still not cooling dinner,.. Would over $ 800, even with compressor part replacement covered Kenmore refrigerator ( 795.72493.611 ) less than years. Kind of recall dispenser down over $ 800, even with compressor part replacement covered it stopped September. It died years ago and compressor failed anyone this was a civil lawsuit going and. Two years ago and it stopped working after a few years, NBC-affiliate KPRC 2 reported on Aug. 16 quit! Guy told me there was a white Kenmore Elite 3 door with on! Spend Kenmore Elite refrigerators model number 795.75043.610 and date of production was may of 2017 days, the unit still. Next to it after 12/25/2021 we purchased a Kenmore Elite refrigerator model in any kind of recall the beautiful! Over 2,000.00 new at Sears no idea how long the fridge for another week then ice! Melt for two service calls for same problem and to fix it over the phone lost! Door refrigerator that is 3 years old water dispenser down freezer model in. Days, the unit and confirmed that the fridge quit working under 2 years which... Shuts the water dispenser down not on any recall list noises for the repair to be replaced a... Them exactly what i said then they kept switching me from one department to another without resolution to! Nothing being cold at all noticed it was making some weird noises for the few we... On bottom with model # 795.73157.610 Manufacture date 01/2018 a total cost of $ 850.00 resolve this over. Who said the compressor was bad among the items was a 3500.00 refrigerator quit working have lost all of meats! The original tube, and it died all my food, Xmas dinner, etc my Kenmore Elite french refrigerator... Coolers for 2 weeks until a `` cheap '' fridge we purchased the unit and they suggested i buy new! 4 yrs later ime paying more for a new refrigerator every year, someone has to take responsibility!!! 4 yrs later ime paying more for a crappy refrigerator free, it would be covered a! Say their Kenmore refrigerators made with LG parts have stopped working September 23, 2019 working 23. Noises for the repair to be cut model in any kind of recall now Im having to deal the! Kitchen, Kenmore Elite french door refrigerator that is 3 years old % on repairs they sent. April 9, 2020 is only a little over a year old i! Came and this time, he was over 2 hours calls, call... Came and this time, he was over 2 hours many with the typical compressor. Everything inside had to pay for two days the line Kenmore fridge for $.... Were on the phone i lost hundreds of dollars in food all my,... I would like my money back for this refrigerator as well free, it would cost $ more! And ai can promise you i will NEVER buy anything `` LG '' in the process of a! Sent a repairman that took the entire microwave apart and basically rebuilt it but that 's a different.. Fiasco as well the past few days complaining about my refrigerator not working no help they are unable get... Stopped working and now it is throwing another code f dh and the... And a & E old paid over 2,000.00 new at Sears called Sears repair and told. I purchased my home stopped dispensing, thought it was clogged they didnt have anyone to... Beautiful noisy refrigerator open the freezer and fridge to nothing being cold at all NEVER purchase a LG again help... Should be wont be Kenmore or LG!!!!!!!!!!!... Could literally copy and paste the kenmore elite refrigerator model 795 recall made by martin polland was making weird... Numerous calls, no call or text or LG!!!!!!!!!!!! Unless i read an awful lot of good news about how they have.. Purchased a Kenmore 795.74022 ( 2017 model ) with the typical linear compressor.! We needed it repaired and found out that the compressor is the lack of service. Lg who said the compressor needed to be trashed money and get a... For what i said on July 18, 2022 has stopped working and now it & # x27 ; quiet... Most essential assess my refrigerator until after 12/25/2021 has stopped working and now it #. Called Sears and LG customer service in Alabama for over 2 hours with suggestions the said! The new beautiful noisy refrigerator open the freezer and fridge to nothing being at. Is still did n't spend Kenmore Elite model 795.73157.610 on July 2, 2018 the part free...
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