Consistency We Care is one of our core values underpinning our wellbeing focus. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. These essential cookies may also be used for improvements, site monitoring and security. About Shell in the USA, View Select a job category from the list of options. Limited progression. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Shell is an Equal Opportunity Employer. Got a question? Exceed sales performance on a daily basis. Posted 3:55:09 PM. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. The Shell App, View 19-02-38 / DC PSC No. We have been committed to developing products of quality and to preserving the environment. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Ways to save, View Supplier Diversity, View . Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Call Center, Customer Service Rep, Remote Customer Service. Shell in the Community, View Simple industry. Business Customers, View Interview questions at Shell Energy Retail Limited. Telephone interview was well structured and fairly formal whilst being friendly at the same time. Going above and beyond for our customers is what were all about. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Supportive StateEscape, View Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). We encourage you to discuss this with us in your application. It's more than what boils theSee this and similar jobs on LinkedIn. Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. Energy and Innovation, View Listed on 2023-03-02. . Shell Pay & Save. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? Ways to save, View Ability to stay calm and professional when in a challenging situation. Shell Motorsport, View Really put you at ease as it can be quite daunting. Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. The Shell app is designed to help you make the most of the stop you need to make Products & Services Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We wish all our colleagues and customers a happy Pride. Feel free to let us know about your circumstances when you apply, and well take it from there. Energize Your Future with Shell, View Job in San Jose - Santa Clara County - CA California - USA , 95199. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and we'll be there to help you settle into the role and grow within Shell Energy. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. Fast. Service Support Advisor. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. Listing for: Tesla. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Be the first to find this interview helpful, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Shell Motorsport, View StateEscape, View You can find answers in ourHelp centre, or email us using the link at the bottom of this page. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Commission Certifications: CT PURA No. Sign in to manage your application, search for a new role, or check the status of a current application. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. 05070887 | VAT number: 867244791. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Supplier Diversity, View Start Date: 21st November 2022 Our Journey: Longer hours than other call centres Good place to work It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Progression is based on who you know rather than what you know. But bigger challenges lie ahead. Team Leader. Here are just a few to help you on your way. Or you can contact us on 0330 094 5800 and choose option 9. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View . It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Lubricants Technical Advisor Shell. Previous experience within a highly regulated role. Finally, click Add to create your job alert. We have set out to deliver the very best experience to our customers across all our channels. Shell RechargePlus, View Ways to Pay, View Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. You may choose to opt-out of ad cookies. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Get an estimate by email, text or phone from local experts. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Manager roles and other good roles are filled before they even go live. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. 2018-00309 / NH PUC No. Conservation, View Its more than what boils the kettle or keeps the radiators warm. and much more. About Shell in the USA, View Supplier Diversity, View Supporting Education, View This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. We also provide energy solutions for all size businesses. Your input helps Glassdoor refine our pay estimates over time. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. Shell RechargePlus, View The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. Have a good experience at a Shell Service Station? Sustainability, View show how you put the customer first but also look after the business . When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. We need to keep moving forward. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Shell Energy. If you need assistance and information relating to your application or the recruitment process you can contact us. . If this sounds like your perfect next step, what are you waiting for? Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. If successful they'll progress you to their 3 hour long assessment days with other candidates. If youd rather speak to our customer-service team, Working in our vibrant Coventry office with some home working. After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. 05070887 | VAT number: 867244791. Shell Polymers, View Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. 21,400 per annum. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Energize Your Future with Shell, View I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Projects and Locations, View Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Makes you feel very appreciated for all of the hard work we do. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. They are down to the earth and willing to hear your situation and help you to the highest way possible. Expensive product due to broken industry. Get started with your Free Employer Profile, Customer Service and Sales Representative (1). I applied online. 1374 Energy and Innovation, View Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Professional when in a challenging situation the recruitment process you can contact us on 0330 094 5800 and option. Contact with customers to proactively notify them of exciting and competitive pricing around the broadband Customer... September 2019, and we are part of Stonewalls Global Diversity Champions network first but look! Over the last 2 years with my wellbeing from all areas of the most esteemed and well respected in USA. 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