If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. Thumbtack has your back if you have the skills but struggle to generate quality leads. GroupOn has its drawbacks too but overall it's worth it. You can even pay me, I don't want to. This is a not a reputable online business. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. Thank. Just collect our money without any answers? How do I know I can trust these reviews about Thumbtack? It appears that the Thumbtack model is working for some people. A link has directed you to this review. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. For the price they charged I didn't receive any normal feedback. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. Get the same Form letter response. Thumbtack is full of scams and corrupts. what your experience for this year. I spent 1200.00 on leads. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. Hi Kay, About About us Thumbtack is the technology leader building the modern home management platform. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. To learn more about Top Pro status, Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Most customers will look at quotes if they are serious or just shopping. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. Our Thumbtack review found an incredible range of services for hire on Thumbtack. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. A Scam? Or you can click Sign up to create a free account. Some business owners even attest to obtaining most or all of their customers through Thumbtack. Thumbtack is the worst advertising vehicle I have ever used. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. Additionally, the BBB has given Thumbtack an A+ rating. Do yourself a favor and search this phrase "thumbtack manual action penalty". Now I'm the one who doesn't want to go back. It processes about $1 billion every year and the company's estimated yearly revenue is between $150-200 million. To learn more about the Thumbtack Guarantee, visit the websites help section. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. NEVER USE THIS BUSINESS. Thank you, you have successfully subscribed to our newsletter! They will steal your money. Sometimes I would get the wrong leads, when I brought it to their attention. The red headed owner Marco is failure!! Thumbtack doesn't really seem to do much about complaints, either. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. This included a commission based model, but there were some concerns. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. The will suck you dry of all cash! Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. To get started, visit Thumbtack online or download the mobile app for iOS or Android. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. I wasn't really paying attention, because I hadn't logged on for almost a year. your structure is really simply for you to make money. Just send us a message on Facebook with your email address and the customer's name. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. In general, reviews from Thumbtack customers are very positive. I'm trying to understand your business structure. Neither one of the phone numbers has a live person to talk to. Karma to you!!! I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. I have had a couple bad experiences with them. Roods Locksmith LLC. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). This site steals people's money! I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. Safe? This is a great way to connect with the customer and build an extensive referral network. Thumbtack IS AN ABSOLUTE SCAM. Our company began with Thumbtack just about when they started. We're sorry you're still receiving these emails. what are the costs to the service provider and what's the process? One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. The filters change depending on the type of service youre searching for. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. After you compare professionals, you can message the pro or request a quote. AVOID THEM. Out of the number of direct leads that come to me 1 in 10 are legit. Thumbtack doesnt charge for a basic account to search for and hire contractors. The gig economy is flourishing by leaps and bounds for the right reasons. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. You never know who you're doing business with. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. If you have questions about a specific quote, we'd be happy to take a look at this for you. I also have asked many students and clients for review, which don't seem to show up! Once youve created an account, you can also browse popular services. To get to this page, just copy and paste this link into your web browser's URL. Thumbtack introduced me some contractors to do the exterior painting on my house. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. SCAMMERS! With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. Thumbtack can help you connect with professionals in dozens of other fields too, ranging from auto services to health and wellness coaching. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The contractors promised to finish the job in 1 week. Enjoy reading our tips and recommendations. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. About Thumbtack. However, most service providers say it is simply not worth the cost per successful quote. DO NOT use this platform. Some projects are just too big to tackle on your own. Its location on this page may change next time you visit. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. I get charged over $20 to be connected with someone who says they are interested in voice lessons. Unsubscribe easily. The "Pros" are nothing of the sort. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. The Thumbtack Plus membership is $49 per year at the time of publishing. refund? I really wanted to like the service. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. More Thumbtack reviews & complaints. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Thumbtack - fake and fraud. Customer Reviews: Does Thumbtack Really Work? All Thumbtack contractors are put through a thorough screening process that includes background checks. Thumbtack - Refund account impossible. I also hold certifications in various types of coaching. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. The main way to find a professional using Thumbtack is by searching for the type of service you want. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. Please share details with us by emailing support@thumbtack.com. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support. By texting 415-299-6398 Monday through Friday, 6am to 6pm, MST much about,. Additional feedback you might have to share attention, because I had a woman who wanted to teach voice herself. I just had to checkmark the other businesses that interested me help your business specialist! Email to support and they reiterated the refund policy 's however, any changes in Thumbtacks model are to! On-Demand bookings and extra customer support take some of that pressure off by connecting you with vetted professionals is worth!, business, photography and more Monday through Friday, 6am to 6pm MST... With good reviews and high ratings, begin requesting quotes the project under certain conditions yourself a and! 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