Established in 2004, Al Rayan Bank offers Sharia-compliant financial services products to customers of any faith. Simon Moore “For the last 16 years the bank has led the way in offering these services to Muslims across the UK. However, their procedure is desperately long. alrayanbank.co.uk. I hope that I won't have a problem withdrawing when the account matures. The figures, which cover the first half of 2019, show that Al Rayan Bank attracted 50.7 complaints for every 1,000 customers, while Barclays racked up 28.9 complaints. To protect your details, our security mechanism will not allow phone screen capture while the banking app is running, Keep your device and related applications up to date. All of our products operate without the use of Riba (interest) which is forbidden in Islam. We are very sorry to hear that you are having some issues with our Mobile Banking app. | Read 641-660 Reviews out of 684. This is to protect customers from any risk of financial crime. They give 80% finance for buy to let mortgage which is far less than conventional banks. Excellent Customer Service by Sherif at… Excellent Customer Service by Sherif at AL rayan bank at edgware Road. Informed that Al Rayan does not provide Confirmation of Payment to enquiring Banks. Assalamu Alaikum Mo, thank you for your feedback. Hello Saif, thank you for your feedback. If other people have access to these, they can try to gain access in the same way as if you gave someone the keys to your house. He was very helpful throughout. Why on earth doesn't it just ask me for the log in details i made during the registration process in the first place?! If so, why are they not participating in the scheme to prevent scamming operated by the main banking sector? I can't think of many businesses which would have done that. Is this a reputable bank? This is our 3rd HPP that we've taken out with Al Rayan and we will not go with another bank again! Fees upon fees, always having to justify multiple times every step of the way which ultimately will delay proceedings. The Bank’s … Had to send copies of our passport and proof of address to have our accounts reactivated but weeks later still no progress. See business transparency Write a review Write a review Reviews 685 Write a review. This bank has given me a lot of problems. Her advice was helpful and clear. Al Rayan Bank, United Bank UK and Lloyds Bank all offer Sharia-compliant accounts. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Al Rayan Bank … As part of Al Rayan Bank’s ongoing commitment to make banking quicker, easier and more secure, we have recently launched a major new mobile banking update. My latest query … DCA This is the crucial document that governs the duties and obligations of each party in the initial purchase of the property and the gradual buy-back of the property. She actually called me back with an update. Do you agree with Al Rayan Bank's TrustScore? Muslims are jumping because it says halal but instead they are making money by it.I have recommended many people which I am beginning to regret. I would like to thank Hasnain Sajid for his patience and great support, clarifying everything, he has exceptionally good people skills And deserves credit for his hard work. If you're looking for a Sharia compliant bank, read our Al Rayan bank reviews below... READ MORE. Geat and friendly customer service. Customers without a compatible smartphone can register through a handheld hard token. Their values undervalue the properties. Visit this website alrayanba nk.co.uk. We are sorry to learn that you are unhappy with your experience. That is what customers expect. … Peter Horton. Assalamu Alaikum Usama, thank you for taking the time to provide your feedback. STAY CLEAR YOU HAVE BEEN WARNED!!!! They then refused to restore access and said I needed to take my passport to the post office. Everything about them was poor and ridiculous. I used to contact him without hesitation and he always welcomed my phone calls and text messages. Al Rayan Bank is a wholly Sharia compliant bank, as are all of the products and services that we offer. Write a review Write a review Reviews 361 Write a review. The new way to manage your accounts online: You now require the Mobile Banking app to manage your accounts online. Operating since 2004, they offer a range of financial products which are compliant with Islamic law. Having slogged across town I turned up at the Edgware Road branch after closing time. They want the information and documentation that no other bank needs. IBB was listed on the stock exchange and its shareholders included people like you and me. Filter by: Filter by: Mark 1 review. Al Rayan bank is the UK's oldest and largest Islamic retail bank. alrayanba nk.co.uk. Assalamu Alaikum Kauser, thank you for taking the time to submit your review. Our mobile banking application has been developed with the highest security features embedded but we all have a role to play to ensure systems are safe. Optimistic after first call! Write a review Write a review Reviews 590 Write a review. Write a review. Mistakes, ignore emails, misinformation Mistakes opening account, no or very slow responses to emails, offered minimal compensation that still hasn't … Don’t worry if you have not yet done this; you can register at any time and all of your banking arrangements will be the same as they were with the old Online Banking system. 56 % Approve of CEO. 3.5. alrayanba nk.co.uk. Al Rayan Bank is a wholly Sharia compliant bank, as are all of the products and services that we offer. Complaints procedure We value all our customers and always strive to provide a quality service. Thank you all. So disappointed with their banking app! Thank you for choosing Al Rayan Bank. © 2021 Trustpilot A/S. Write a review. Alternatively, visit a local brank or send a letter to Customer Services team, Al Rayan Bank PLC, PO Box 12461, Birmingham, B16 6AQ. The application will detect risky configurations and protect your banking data by either not loading or shutting down, The mobile application has security functionality built into it to prevent malicious code from being injected into the banking app. Customers’ accounts can be frozen after a prolonged period of inactivity. We’re really pleased to hear that Alina was able to answer all of your questions and help you with your account. Optimistic after first call. However, if you have a complaint or feel that we have not met your expected level of service, we want to hear from you. Oh wow! Appalling treatment of customers. Filter by: Filter by: KT 2 reviews. Hello, thank you for getting in touch with us. Going to close my account with them very soon.Needed money so traveled all the way to the bank only to find it closed.Says it’s open 10am_2pm on internet (google) whereas other places/bank state clearly whether they are closed or open. Filter by: Filter by: Agnes Buggy 7 reviews. Don’t worry if you have not yet done this; you can register at any … Avoid Al Rayan Bank like the plague After having used Al Rayan for several years I find their customer service has deteriorated so badly that I have stopped using their services and closed my account. Salaries posted anonymously by Al Rayan Bank employees. Well I just did try again and couldn't get access. So my money was sitting in the bank 6 months without profit and bank will not take any responsibility about it. Log off after you have finished using any banking application. I don't understand why it's so difficult for them to make their app like the other banking apps, which give me NO problems whatsoever!It shouldn't be this difficult to get into my account!! Now Al Rayan Bank has topped that with the launch of its new Everyday Saver account, paying 1.6% – though as it's a sharia account which follows Islamic banking principles, that's an 'expected profit rate' (EPR) rather than interest. Al Rayan Bank Reviews 663 • Average . I had trouble with the online banking app and Priti was extremely helpful and efficient! It is the first British bank claiming to operate, in its entirety, according to … 3.4 ★ ★ ★ ★ ★ 60 % Recommend to a Friend. Al Rayan Bank is leading the way in promoting the concepts of Sharia financial Sharia compliant banking principles as a viable and accessible … alrayanba nk.co.uk. Following an error message saying that my account was unavailable I contact customer services who told me that my account had been frozen due to inactivity on the account. Al Rayan Bank Reviews 612 • Average . alrayanba nk.co.uk. I was most unhappy with Al Rayan earlier in the year but they have got their act together, helped by people like Alina. Write a review. It then got taken over by Masraf Al Rayan – a large Qatari Islamic bank. I applied for two mortgages from AlRayan bank. Thanks Al Ryan for making the impossible possible.Will definitely do business again. We are always looking for ways to improve the service we offer and value feedback from our customers. Only the latest review will count in the company's TrustScore. We are very sorry to learn that your experience hasn’t been a positive one. I have a business savings a/c with them. 3.4. alrayanba nk.co.uk. For example, its savings products pay profits rather than interest. Filter by: Filter by: haz 1 review. It also has agencies in Luton, Tooting and Bradford. Register by clicking ‘Register now’ below. Al Rayan Bank and Barclays are the two most complained about active mortgage lenders, new data from the Financial Conduct Authority (FCA) has revealed. All of our products operate without the use of Riba (interest) which is forbidden in Islam. alrayanba nk.co.uk. Got through to Keiran for an initial call. They said the responsible person left the bank and bank had not got any instruction from him. Keep your devices and login information secure. 3.5. alrayanba nk.co.uk. So disappointed and fed up with their banking app, Priti, Alexander and Sallie immediately put me in my comfort zone. To be Sharia compliant Al Rayan's profits can't come from interest, gambling, and other activities that contradict Islamic values. Al Rayan Bank Reviews 685 • Average . My bank is unable to validate security information to enable transfer. These work in conjunction with our own protective measures to enhance the overall security set, You can email us at webfraud@alrayanbank.co.uk, Give us a call or visit a branch; please visit the contact us page for our up to date contact details. Visit this website alrayanba nk.co.uk. Your account can easily be unfrozen once you have provided your identification. Read about their experiences and share your own! Please also inform us as soon as possible: Please note that all fields marked with a “*” need to be completed. I already had to call them to set up my account on my older iPhone 7 because the app was so useless it wouldn't let me register!Now i'll have to go through the hassle of calling them AGAIN because i've upgraded my phone (which no longer uses Fingerprint ID) and the Face ID didn't work on the app!I uninstalled and reinstalled the app, only to find out it's asking me to register again, EVEN THOUGH i already have an account registered on the app. Hello, thank you for your feedback. Since then, its shareholders have been the parent company in Qatar. Online fraudsters can attempt to steal information through malicious code or programs, ensuring that you have an effective anti-virus is running is a simple way to combat this. I urge customers to be very aware of this serious shortcoming and lack of concern shown by Al Rayan. What superb customer service I've just had from Priti, who I see is quite deservedly prominent in many a review here. Reply from Al Rayan Bank Aug 22, 2018 All are members of the FSCS scheme. Write a review. I wish their procedure is as friendly as Mr Chowdhary. If you're looking for a Sharia compliant bank, read our Al Rayan bank reviews below to see what our community is saying, or if you've already taken out home finance, or a savings or current account with Al Rayan Bank, why not leave a review … Al Rayan Customer Service confirmed that they are aware of this problem BUT they, as front line staff, cannot do anything about it!!! Our new mobile banking app is ready to download now . I had been having some trouble registering for the mobile banking and decided to call the digital helpline. I only discovered this after going through a tortuous process to set up the new app. I absolutely recommend this bank for those wishing to buy with sharia legislation, it isn’t an easy process especially when your working and have to submit more documents but I can understand the need to be accurate for the application. Al Rayan is a Bank in transition. Really nice and helpful guys. Voice your opinion today and hear what 684 customers have already said. 684 people have already reviewed Al Rayan Bank. The new way to manage your accounts online: You now require the Mobile Banking app to manage your accounts online. This will ensure the session you have been using is not left open to be used or compromised in any way, Make sure security controls on your devices are not turned off by default. The updated service offers a number of significant new security features to ensure you are provided with a safe and secure experience. We are delighted to hear that you have had a positive experience and that our colleagues were able to help you. A very helpful staff member(Priti) guided me through to setup my digital banking app on my phone. We are sorry to hear that you were not satisfied with your experience, but we are pleased that our colleague Ahmed assisted you so well. Reply from Al Rayan … This is jointly held by Al Rayan bank and the Buyer and notes the existence of a charge in favour of Al Rayan in the Charges Register associated with this leasehold title. instead of asking me to go through the whole painful process of face recognition (which didn't work after trying a depressing amount of times) or signing up using personal details (which i can't even remember one of my security question answers) so it locked me out of trying again.It's honestly the worst app i have ever used, it desperately needs an update! 6 Ratings. All rights reserved. GB. I hope they read this review and make it easier and more user friendly if they do sincerely want to help the Muslims get Halal finance. If you think you’ve fallen victim to a scam, if someone has taken money from your account or if you’ve accidently given your details to a fraudster, please report it immediately to Action Fraud by calling 0300 123 2040 or online. Al Rayan bank is the UK's oldest and largest Islamic retail bank. We are sorry to hear that your experience has been so frustrating. We are sorry to hear that you are dissatisfied with your experience. We are very sorry to hear that you are dissatisfied with your experience in relation to your Home Purchase Plan application. A free inside look at company reviews and salaries posted anonymously by employees. However, a host of inactive lenders also feature in the FCA data. Al Rayan Bank PLC (the “Bank” or the “Company”) is a subsidiary of Al Rayan UK Limited, a majority owned subsidiary of Masraf Al Rayan Q.P.S.C (“MAR”), one of Qatar’s largest and most well established banks. Instead she advised me to circumvent the system by paying £1 to my Al Rayan account from my main bank account and then check to see if it gets credited. Visit now. A free inside look at Al Rayan Bank salary trends based on 29 salaries wages for 27 jobs at Al Rayan Bank. “If Al Rayan Bank withdraws from providing retail services this will severely impair the ability of Muslims to open Sharia compliant current and savings accounts for their day to day financial needs as well as limiting the availability of products that allow them to purchase their homes in a halal way. Fngerprint and facial recognition technology help to ensure the most accurate identification and verification, An in-app secure messaging feature within your new mobile banking app allows you to communicate securely with the Bank, The application will automatically time out after a period of inactivity, Your new mobile banking application reduces reliance on older identification methods such as passwords and SMS texts for an improved, yet secure experience, Your new mobile banking application has been developed to proactively defend itself against the most advanced mobile threats, Your banking app will not install or load on a jailbroken or rooted device, please use an unrooted device or a device running the original manufacturer’s operating system, Some untrusted applications use frameworks to modify the banking application’s behavior; if your mobile device is detected to be running such a framework, it will not start, If an untrusted keyboard is detected on your mobile device, your new mobile banking application will prevent it from running until the untrusted keyboard is uninstalled, To protect your banking data from fraudulent screen captures, your new mobile banking app will detect untrusted screen readers and prevent it from displaying your data while the screen reader is running, Operating system debuggers can enable malicious parties to interfere with the banking software. Your devices and login information are your way of accessing your bank account information online. My HPP experience was the worst ever, it took 6 months to complete nearly costing me the home. Al Rayan is a major provider of Sharia-compliant mortgages. He is a very polite person. Their solicitors are ridiculously slow and arrogant. Al Rayan Bank Reviews 590 • Average . How Al Rayan bank manages to get a 3.4 star rating is suspicious, maybe it's their face to face and telephone customers who are satisfied, but their unbelievably complicated online/mobile app is so frustrating, as many reviews indicate and give only 1 star.Almost a year ago I unsuccessfully tried to access my account and gave a damming review and said I wouldn't try again but just withdraw my funds at the end of the fixed term. Masraf Al Rayan P O Box 28888 Doha State of Qatar Call centre: +974 4425 3333 30 Al Rayan Bank reviews. We were told they had been made dormant because of inactivity but we couldn’t access because of their new mobile banking app which needs a smartphone. So slow with making appointments, said ineligible when the other Shariah banks were saying I was Eligible. A knowledgeable, charismatic and helpful individual! Login Login Banking securely Register for new mobile banking app. Write a review. Al Rayan Bank PLC (formerly known as Islamic Bank of Britain) is a commercial bank in the United Kingdom, established in August 2004 to offer Sharia compliant financial service products to customers of any faith. The online service is chaotic and and their emails cannot be verified via the website for authenticity. It makes me proud and valued to be a customer of Al Rayan Bank. I am Very disappointed with bank policy for mortgages deposit amount which is %20, how can you possibly help Muslim community who are doing their best to avoid non Islamic banks by raising your bar this high, others banks are offering a very competitive rate which sometimes are irresistible.I find the bank very unhelpful. Visit this website alrayanba nk.co.uk. Only after that has happened, we will have another wait of 4 weeks for a hard token so we can get online again. Login Login Banking securely Register for new mobile banking app. Al Rayan Bank Reviews 361 • Average . As part of the MAR Group of companies, the Bank has a long-term commitment to Islamic finance, with the credibility and stability to deliver for its customers and shareholders. Instead money is used in a productive way and wealth is only ever generated through Sharia compliant trade and investment. 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