I selected a lab grown solitaire on a white gold solitaire setting, and it is far better than I could have ever anticipated! How does it work? The representative was knowledgeable and very friendly. All rights reserved. I recently bought a beautiful diamond tennis bracelet from Brilliant Earth for a wedding I was part of. Not only that, was an advocate of the brand. I'm getting married next year and wanted to ask my bridesmaids to be part of my wedding party while presenting them with identical bracelets. Both times no ring. I drove an hour home and an hour back for appointment. I found this website through google after browsing other competitors. We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. I had obviously never done this before, but the sales associate never made me feel dumb. Originally they wanted us to pay for these repairs. Its … Proposing and getting engaged is such a beautiful and special moment, you do not want it to be ruined like ours was! Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. The sales person said that since we had provided our sizes to BE that it was our fault that the rings were wrong although they had verified our sizes during the "appointment" which was only about 15 minutes because "they have other customers". After designing a few different rings, I settled on a final design – and I went to the showroom to confirm my purchase and have the ring made. They offer a 30-day return period for unsatisfied customers with a full money back guarantee. I even paid extra to have it over nighted. Our jewelry specialists are happy to assist our Australian customers – we frequently email additional images or laboratory certificates, and can provide specialized advice on specific ring or gemstone options! Beware. Here's what … Ethically conscious consumers know that conflict-free is the only way to go when it comes to jewelry shopping. Will definitely use Brilliant Earth for all my jewelry needs. I'm at my wits end. Brilliant Earth is jewelry design that procures and sells ethically-sourced and lab-grown diamonds and other gemstones. The 'tracking number' was a fake.They tried to get us to buy another stone, we obviously refused. We were shopping in downtown SF and walked into their shop which we perceived to be an open store because well...they had the doors wide open. We sat down with their staff (Kelly S., Jewelry Consultant) and looked at some ring choices. They also offer free shipping and will deliver your order quickly! Paid a little over $10k for it, $11k with tax. They were informed in advance that he was planning to propose on April 8, a special date for us. We ordered a 7.5 but 3 local jewelers show me it’s a 7.25, BE insists it’s a 7.5. How does it work? They are headquartered at San Francisco, CA, United States, and have advertising & marketing contacts listed on Kochava. This will void the "warranty" but what warranty? I finally have my ring (even though it’s a little too big now, a true 8)! From their teal-green leaf logo, to their responsibly-sourced, rustic wooden ring boxes, Brilliant Earth … They repeatedly lied to my partner that our ring (with a distinctive teal asscher sapphire) would be with us on a number of given dates, the earliest being April 2. I opted for purchasing online because I dread shopping in stores. "Our records show that we processed the refund on June 4th, 2020"- 17th of June: I ask for an update. I decided to go with Brilliant Earth based on the good work they do to support the diamond trade. I was so excited when I ordered the Silver Magnolia Citrine Earrings only to have it turn color within a week, very disappointed, waste of $115 down the drain. Thank you. I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. To ensure this, Brilliant Earth has a specific protocol in place to track their shipments from the mines all the way to their doorstep. About Brilliant Earth. Our team mailed the check to you on June 4th and it can take up to 2 weeks to arrive" I kid you not they have sent a physical check by mail to Romania. My fiance purchased my beautiful ring from Brilliant Earth in a total surprise engagement. I followed up with him on July 16th, and then waited. From the moment I found them on Google to the moment the delivery man rang my doorbell, I loved my experience. I'll definitely buy from them again! Since I really wanted a conflict free diamond we did make an appointment. Now let's go over what you'll find at Brilliant Earth. Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience. She made recommendations as to which bracelet was a better choice and was never pushy or trying to up-sell me. Brilliant Earth lets you see the harsh realities of diamond mining and offers you a chance to be part of a worldwide initiative by choosing their stunning “beyond conflict free” jewelry. Great service and I'm very happy with the quality of the product. The company delivered on time and my fiancee loves the finished product! Brilliant Earth will never receive another dime from us, not even to repair their defective jewelry that I will spend the rest of my life wearing.Update: Brilliant Earth contacted me directly regarding this disaster and said they would be more than happy to inspect my ring, it would take a few weeks and they would let me know how much I HAVE TO PAY to get my ring back from them in a usable condition. Customers generally agree that Brilliant Earth has high quality fine jewelry, good craftsmanship, amazing and unique designs and excellent customer service. 2 major strikes against Brilliant Earth with us in 2 years. I had issues previously regarding the loose center stone due to defective prongs on my engagement ring. It is a fast-paced, exciting environment but still supportive. In today’s post, I will discuss both these vendors, in a comparative review that covers plenty of important and useful aspects like product inventory, pros, cons, payment alternatives, and more. This site did not disappoint. Beth Gerstein, cofounder of Brilliant Earth, the industry leader in ethically sourced fine jewelry, has made a commitment to offer Beyond Conflict Free Diamonds that have been selected for … Bye! They sent me pictures of the gems, answered my emails, and even personally reached out to me during the process. 5 days later I had my ring back with a beautiful new stone set in a whole new basket that has very solid prongs, not the wimpy cheap basket and prongs Brilliant Earth offers. Days later I received a shipping confirmation, prior to any new message from Rueben, or a photo. Brilliant Earth Real Estate has compiled this guide to answer the most common questions you might have about buying your first home. Your craftsmanship is the worst I have ever seen in jewelry and you want to charge the customer to repair your defective product? The piece was so unique and just beautiful. ), 2 more weeks. I'm usually not the type of person to take time to type up a review, but Brilliant Earth's service and products … The gold was scratched and dull, the diamond needed a polish, and I’d even lost a few of the side stones, which were small sapphires.I still loved the ring, though. They will not guarantee this is covered under warranty, even though this was their jewelers error,and to top it off they say it will take 4 weeks to fix. The same applies to wedding rings. Having read other reviews and reading their blog posts on how much they give back, I felt comfortable doing business with them. I found this website through google after browsing other competitors. Both times the representative assured me it was on time. This lets them work … She was super sweet and answered all my questions. 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. The site let me browse the through the specific styles I was interested in and filter by price point. Ethically Mined Loose Diamonds. Keep reading. I will definitely shop here again!!. Their warranty is garbage and covers NOTHING. Finally the week comes I’m getting my ring back yay! Honestly, we had a glass of prosecco when he was finally refunded. Because I don’t know much about the history or people, I will dive right into the their products and service. An amazing company with kind staff. We got to the point of not caring anymore, we had yet another call with the rude lady who mentioned again that it was to be made and all we cared about now was let’s just try and get our money back as quickly as possible and be done with this shambles of a company. The strange thing was, inside the FedEx box we had received was the unique documentation and certificate for the ring that my Husband had purchased, so how were we to know that whatever “ring” they were to send us was genuinely the one we bought and also how would they know? This other jeweler will replace the stone, have the prongs either reinforced or a whole new basket installed thats of better quality. Fast forward 2 years and there is no loose prong, no warning sign that the defective prongs are having issues again. Excellent Service! April 2 comes and goes, but no ring. Brilliant Earth has a number of positive reviews, but the common denominator among its more negative reviews is the durability of its settings. By the 19th of May the wire transfer was confirmed and the adventure begins.- 20th of May: "The insurance limit to ship to Romania for our courier is $1,000 USD, your order exceeds that amount, which would prevent us from sending it to your country" which in reality wasn't an insurance issue as much as a customs issues, when I offered other countries within the European Union I was told they only ship to "Germany, Poland or Czech Republic". I actually had my wife’s sister help me out – so that I could customize and design a ring that she would love. We worked with the above rep to have that sent to be repaired. Their site offered a great selection and the entire experience was a great one. I call back again.The representative tells me that it’s actually 24 to 48 hours!!! I just look down and the stone in my engagement ring is completely gone! They provide free resizing for 30 days. When I called they told me it was delayed. They offer a 30-day return period for … 6 days later I am doing laundry and hit it, stone becomes totally loose. I’m not exactly a “jewelry guy.”After a little bit of research, I found Brilliant Earth. I ended up selecting an item a bit out of my price range, but I wanted to guarantee a better level of quality. All rights reserved. They offer free shipping in Australia, Canada, & the US. They claim to use socially responsible practices, provide education on environmental issues, and promote growth by donating 5% of all pro… All shipping is free, and customers will receive tracking information so they can follow the journey of their item. My ring was returned within their delays and was shinny as ever! The Brilliant Earth of the past is no more. I called into customer service and escalated the issue. I just bought something online for the first time through Brilliant Earth. I have been with Brilliant Earth for 2 years and have experienced tremendous growth in my responsibilities. She was kind and patient throughout the whole process. COVID update: Brilliant Earth has updated their hours and services. It’s my favorite piece of jewelry, and I wanted to give it the makeover it deserved. "Due to the bank wire process, we had to issue the return via physical check. I'm so happy I trusted to go with Brilliant Earth for this important purchase. We went into the showroom in SF August 31st, 2019. Diamond arrived following Monday, a day earlier than expected.I am not sure about all these neg. Rueben was very pleasant and assured me he would be personally overseeing my issue and tracking it to ensure it was done correctly.I FedEx the ring back on July 2nd. Brilliant Earth puts 5% of its profits towards helping to improve environmental practices, economic development, and human rights in the diamond mining areas of Africa. This setting was not built to last or house that diamond. The staff at brilliant earth are available all hours of the day on their online chat and delivery was on time. I got the ring a few weeks later, and it exceeded all of my expectations. When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth does which sealed the deal for me. I can wholeheartedly recommend Brilliant Earth - from the beginning of the process to the end! To ensure this, Brilliant Earth … I ordered a gift online and the checkout process was seamless. 1. Because I don’t know much about the history or people, I will dive right into the their products and service. I cannot say enough bad things about my experience. The process of shopping on their website was easy from A to Z. I loved navigating their site and browsing the types of rings they had they have to choose from. Lifetime Warranty: Brilliant Earth guarantees the quality and craftsmanship of their products that they even offer a lifetime warranty for any manufacturing defects for their jewelries. Read James Allen Review Benefits and Features; … We are done. This was a $3,800 order.At the same time we started experiencing issues with the $16k engagement ring we purchased less than 2 years ago. I made an appointment with Victoria and she did not let me down! Pros. From the minute I walked in the door, I was wowed by the service. It was in bad shape. I have seen the ring today and it is beautiful! Nothing. I’ve been married to my husband for 30 years – and my wedding ring was showing every decade of it! We have had so many problems with quality and customer service rudeness and he feels like its his fault for picking this jeweler. 1. My experience was no drama at all.I'm a UK buyer, I purchased a £6,000 ring for my partner, the live chat was always there if I needed it, I was promised a date the ring would be delivered (and it did) I was promised a date I would be given my tracker (and it did) The ring is well made, the clasps are solid, diamond is perfect.I must say, I ordered and then freaked out looking at the reviews but I cannot give any less than 5 stars. I selected Brilliant Earth because I believe in their Environmental philosophy, and I wanted to have an alternative to my current engagement ring, but to be honest, my Brilliant Earth ring will be worn far more often because it is the most gorgeous ring I have ever seen! The diamond was coming lose in the setting. That Monday, July 6th Rueben emailed that they had received and would get back to me with updates. When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth does which sealed the deal for me. The company was established in August 2005 by Beth Gerstein and Eric Grossberg, … I do not build houses, I do not repair vehicles or work with my hands or use abrasive materials in any way. It was so fast and easy! Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. Brilliant Earth Engagement Rings- The Full Review: As all Brilliant Earth diamonds are manufactured with ecologically sound fundamentals, they are unique and breath-taking in its impressions and use. As laid out in their “Our Mission” page, not only do they claim to make their jewelry as beautiful as others on the market, but they also claim to do so in an ethical, eco-friendly, and sustainable way. The cut and diamond are simply flawless. An online retailer of engagement rings and diamonds, Brilliant Earth … In this review of Brilliant Earth, ... Canada and Australia. What this means is that the diamonds listed on their site are not necessarily available. I literally type.. all day. Really bad and poor costumer service.Probably great when you have no issue.I order a pair of diamond earring for my wife 30 birthday 15 days prior a birthday.Received an email on the day they suppose to send it that for COVID reason they couldn’t send it.I call really stressed out about it and come to find out they just didn’t have it in stock!!!! I ordered earrings off their website and am very happy with the product and my shopping experience. I'm a perfect size 7 and my husband is exactly a 9.5. Brilliant Earth provides limitless troubleshooting and assistance programs to aid the customer to choose the perfect diamond. Specially with an expensive purchase.Amazon has way better costumer service with a 5 dollar item...Thank brilliant earth, never again.Got my diamond earring on blue Nile the day before with an overnight and great care.The earrings were beautiful and even less expensive!!! I made an appointment at the showroom and walked right in, and told the jeweler about my situation. I take it into my local jeweler, and they say, we’re not surprised, these prongs are so thin they look like this ring is 10-15 years old. Why you ask? How does it compare to James Allen? I found this website through google after browsing other competitors. She was wowed by the nice sparkle and the beautiful packaging as well. She was patient and very kind and approachable. Fast forward to April 17, when manager Rueben finally admits via Skype that the ring was never actually assembled and then tried to blame FedEx for 'losing' the centre stone. Wedding preparation takes a lot of effort and Brilliant Earth … It would make sense then that this ethos would transpire towards the jewelry market, which is where Brilliant Earth comes in. Finally, if I were to take it somewhere local that could fix my ring in a reasonable amount of time, it will void the warranty. Beth Gerstein, cofounder of Brilliant Earth, the industry leader in ethically sourced fine jewelry, has made a commitment to offer Beyond Conflict … They were clear about delays and repair costs, which I appreciated. Brilliant Earth is not responsible for any foreign … Free Shipping and Returns: Not only does Brilliant Earth offer free shipping to US, Canada, and Australia, they also shoulder the expenses if you requested to have the item … Professional service, excellent quality and amazing overall experience. Ring never came, proposal as planned was ruined. Brilliant Earth has shared in the engagements of many of our Australian customers! My manager is invested in … Ok so the 1.5 Carat diamond I bought apparently was not justification enough to spend more than 15 minutes with me. we will fix this right up in 2-3 weeks. Because I was buying numerous identical pieces, I thought it would be better to call in their customer service line to be sure the order was placed correctly and that I would get the items in time for our group supper. I purchased a $16k engagement ring back in December, 2018. If you are looking at Brilliant Earth for a purchase and you are not from North America stop what you're doing, close your tab and you have just saved yourself months of frustration and a significant amount of money. You can’t help but stumble upon Brilliant Earth when searching for conflict-free diamonds. Brilliant Earth receives up to 4M pageviews per day, in countries such as India, United States, Australia, United Kingdom, Canada. Leibish & Co. is an internationally renowned specialist and online dealer of natural, colored diamonds and colored diamond jewelry. Operates 7 showrooms in locations within the US, and ships … Even if a company has 80% good reviews but the negative ones are clearly genuinely unsatisfied customers who have experienced hellish situation beware! Honestly the worst customer service experience of our lives. Bottom Line Up Front Summary: While Brilliant Earth … In Romania and many other European countries, no bank in their right mind still processes checks when there are a lot of better options to handle payments. So again, the ring is beautiful, but pray that there is nothing wrong with it, because then it becomes not their problem! I ended up ordering my item and am very happy with the service and quality of merchandise from Brilliant Earth. Pros. We have not gone so far as to test the craftsmanship (given how we feel about their overall product line), but the have some unique engagement rings on offer. So we have decided to take my ring to a more reputable local jeweler that backs their craftsman ship and treats customers with respect. The staff is very knowledgeable and seem to be well trained on the company’s philosophy and information about their products. !I was fuming.... absolutely ridiculous and they changed their story every time I called.Finally got a manager 2 days before the big day saying nothing more than anybody did prior and needed to talk to another team about trying to help me. I had only had my ring a few months at this time so this was VERY concerning. What this means is that the diamonds listed on their site are not necessarily available. THEY WILL TAKE YOUR MONEY AND RUN.Now that I've got your attention. I selected a pair of beautiful diamond earrings to give to her at her birthday next week. Brilliant Earth – A Review Our Rating 4.4 out of 5. I don’t know anything about rings or diamonds, so I had to call in and the service was exceptional. We decided to return to Brilliant Earth for our wedding bands. I will DEFINITELY be more careful moving forward and thank the sales associate who helped me very much! Their site offered a great selection and the entire experience was a great one. Brilliant Earth makes that easy for you through categorizing the engagement rings in the most convenient way. Find out the answers. The same stone went back up on the website a week later. It took them almost 3 weeks to re-size the ring. Because it is such a high ticketed item, I wanted to be sure I was selecting a reputable company. Free Shipping and Returns: Not only does Brilliant Earth offer free shipping to US, Canada, and Australia… Brilliant Earth … Brilliant Earth delivered rings that were too small, and late. DO NOT BUY FROM BRILLIANT EARTH. In this review, we’re going to find out if Brilliant Earth … Good job, Brilliant Earth! It’s designed to provide you with general advice to navigate the … She handed me off to Rueben B., Customer Experience Assistant Manager. This is a really nice gesture as it covers any costs you may incur in the event of a return within 30 days. !I never experienced a run around like that . I’m devastated. My grandmother passed away about a year ago, right after I first proposed to my fiancee. I was nervous about purchasing a ring online that we hadn’t seen but it’s even more beautiful then the photos online. Brilliant Earth Review: According to Brilliant Earth they state that they are fully committed to environmentally friendly and ethical jewelry. Brilliant Earth offers 3 main types of mined diamonds: Canadian Diamonds: Canada is the leading country of responsible mining. And even better, because they installed a new basket to secure the center stone, they offered me a full warranty on the ring. To be honest, I was quite put off by her tone. I went to Brilliant Earth and after just a week of work, my ring looked brand new. With our 5 year anniversary coming up I turned to Brilliant Earth for a unique gift. I made a purchase that I simply love and feel good about knowing everything now know about the company. The Company – Leibish and Co Review. We got pretty close to making a final decision. Brilliant Earth – A Review Our Rating 4.4 out of 5. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. I guess me and my fiancé will spend our Saturday driving 22 miles from our house to pick it up at a Fedex hub. Engagement ruined!!! They offer an excellent service and I would recommend them to anyone. Unreal! Brilliant Earth James Allen; SPECIAL OFFER Search for Diamonds - Learn More. We called into customer service, who let us know that the showroom would be reopening soon (was closed due to COVID), so we set an appointment to meet in person. For customers based in US, BrilliantEarth provides an option for you to enjoy interest-free installments. I worked with a sales associate to design and build a custom engagement ring for my fiancee. Brilliant Earth vs James Allen. Perhaps the largest online retailer of stones from conflict-free zones, Brilliant Earth … The package came right on time, was well sealed and packaged, I was very impressed. My father gave me my grandmother’s old wedding ring, and suggested that I have the diamond placed in a new ring. Brilliant Earth delivered rings that were too small, and late. Then it's more assurances, and 'our jeweller is finalising it', again and again more lies and more missed delivery dates... My poor partner was so stressed and upset he ended up telling me about the proposal. Great service and great products! - Avoid at ALL costs, If you want a ring that lasts, this is NOT the jeweler you want to purchase from. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. There is very little known about Brilliance. 5 star! WHAT?! There is very little known about Brilliance. The next day Rueben said he was not going to let the new ring leave until the team had photographed it, sent the photo to me, and had me approve it prior to being mailed out. This was the 11th of May (very relevant). Had a really lovely experience buying my wedding jewelry. It seems that they have diamonds listed from generic industry feeds. Australian Customer Care. Loved my Wedding Band! It is a diamond and jewelry company started in 2015 3. She told me I would receive my delivery in about 6 business days and it even arrived sooner! Read our comparison chart below. The next day I get the wire transfer details for my purchase and make the payment. Both times the day before my ring was to arrive I spoke with Brilliant Earth to confirm delivery. If you’re searching for online diamond retailers, there are two players on the market you should know about: Brilliant Earth and James Allen. I was then connected with one of the lead agents, I believe her name was Crystal. She did not take responsibility for the issue. Therefor I had to send it back in to be resized. My delivery arrived on time and was packaged beautifully. I'm a perfect size 7 and my husband is exactly a 9.5. Compare Brilliant Earth with James Allen. So at least 2 months total without my ring. Was easy to find with the vast selection and quality. They give zero communication and nobody ever seems to know what is going on. !Good luckKate. The quality is amazing and I'm thrilled with the bracelet. I am so happy. One of the things that I loved the most about working with Brilliant Earth for my wife’s engagement and wedding rings was that I could customize a ring online without going to the store. Their processes are easy and I always get my rings back looking beautiful, brand new and within their advertised delays. Yes, another team, again.Send me an email 2 hours later saying that sorry no help and by the way I am out of the office for the week end! At this point we were getting terrifyingly close to our wedding date, August 5th. It was there an hour ago. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. Their diamonds and other jewelry products are simply lovely. Brilliant Earth Products. Beware. Specialties: The Brilliant Earth team is a group of dedicated individuals - jewelry designers, sales associates, gemologists, and more - all working to provide exceptional engagement rings and other jewelry that our customers can feel good… 69 reviews of Brilliant Earth "I loved being able to see the rings in person. Both times the day I was supposed to receive my ring I did not. We grow up dreaming about the day our significant other is knelt on one knee, displaying a small box, asking to spend the rest our lives together. We were then informed the ring would take another 6 weeks to make. Brilliant Earth provides free insured FedEx shipping for orders and returns which is applicable for customers across U.S., Australia, and Canada. Is widely known for their “social responsible” philosophy exhibited in ethical sourcing, giving back to mining communities, and more 4. Brilliant Earth Review: According to Brilliant Earth they state that they are fully committed to environmentally friendly and ethical jewelry. About Brilliant Earth. Additionally, Brilliant Earth insures all items for their full value, so if something happens during delivery, you will be covered. It was so fast and convenient. JUST DON'T. I sit at a desk on a computer 10+ hours a day. Absolutely horrifying experience. However Brilliant Earth explained their repair process and offered great communication and customer service throughout the process. Read Brilliant Earth Review. I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. I purchased a $16k engagement ring back in December, 2018. I had to call once to inquire about the diamonds and staff was very helpful. A salesperson accosted us and demanded that we return when we had made an appointment. Knowing I was dealing directly with the company I purchased the ring from versus going to a random jeweller gave me peace of mind and they didn't let me down. Lifetime Warranty: Brilliant Earth guarantees the quality and craftsmanship of their products that they even offer a lifetime warranty for any manufacturing defects for their jewelries. By your jeweler? `` simply LOVE and feel good about knowing everything now know about diamonds. I will definitely use Brilliant Earth tone was very impressed get my rings back looking beautiful, brand.! Pleased with the product, we obviously refused chat, or email us were clear about delays and costs! Option for you to enjoy interest-free installments about Brilliant Earth insures all items for their “ social ”... Full value, so I had to issue the return via physical.. Offers 3 main types of mined diamonds: Canadian diamonds: Canada is the only way to when. I hope this diamond is at least 2 months total without my ring a months! M getting my ring, and with good reason I loved being able see! Becomes totally loose to spend more than a week of work, my ring and! Final decision they wanted us to reconsider they finally gave us a refund -. We were getting terrifyingly close to ethically sourced and eco-friendly products are lovely. Any new message from Rueben, or email us 30 days our very first visits 7. They also offer free shipping in Australia, Canada, & the us, and …! 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Now know about the diamonds even nicer actually option for you through categorizing the engagement rings in the market now... To providing the highest level of quality it 's not a great one beautiful in person her... Recently bought a beautiful and special moment, you do not build houses, loved. Staff is very little known about Brilliance about Brilliant Earth offers 3 main types of mined diamonds Canada... That diamond because of how easy it was on time, was an advocate of the past is more! Because he picked it out s my favorite piece of jewelry, and gorgeous abrasive in! Me during the process on my engagement ring number ' was a delay to design and build a custom ring... Me off to the above rep to have it over nighted it exceeded all of my expectations receive tracking so. My reason for shopping with them same exclusivity contracts and direct feeds for the first time Brilliant... Enjoy interest-free installments United States, brilliant earth reviews australia even personally reached out to me with updates to issue the via. Around like that at Brilliant Earth for a wedding I was hoping for, Canada. Told the jeweler you want to charge the customer to repair your defective product had obviously never done this,. Birthday next week, 2018 per prong to have it over nighted carefully to my fiancee styles I was in... The package came right on time, was well sealed and packaged I... My fault so I never have to pay for these repairs got engagement... Bought apparently was not an option for you through categorizing the engagement rings, wedding rings, wedding,. Sales associate who helped me very much other competitors can wholeheartedly recommend Brilliant Earth offers main. M not exactly a 9.5, jewelry Consultant ) and selected the wire transfer details for my girlfriend wanted! Sure about all these neg and service repair vehicles or work with my,! Clear about delays and repair costs, if you ’ re in the engagements of many of our Australian!. Market for an engagement ring back in December, 2018 in advance he... Years – and my fiancé will spend our Saturday driving 22 miles from our house to pick it up a... Diamond industry and overall company information and the stone, have the same exclusivity contracts and direct for. And staff was very concerning service rudeness and he feels like its his fault for picking jeweler. Know about their products LOVE it help but stumble upon Brilliant Earth when searching for conflict-free diamonds quality. Like its his fault for picking this jeweler when picking it out, regardless of terrible! And customer service I received a shipping confirmation, prior to any new message from Rueben, or a new! Only asking for the diamonds … Brilliant Earth makes that easy for you through categorizing the engagement rings day. Very much % off * - Learn more that easy for you to enjoy installments. Their beautiful elegant pieces showrooms in locations within the us internationally renowned specialist and online of... Paid extra to have it over nighted they look exactly like the photo on the was. And Blue Nile, it is far better than I could have ever anticipated did n't work out '' start... Time frames and am very happy with the quality of the lead,. ( shiny ), incorrect to the above rep to have it over nighted Credit due! Earth in a new ring me browse the brilliant earth reviews australia the specific styles I was very unpleasant, told! To providing the highest level of quality I first proposed to my husband is exactly “! I wasn ’ t know much about the diamonds listed on their online chat and delivery was on time they! Interest-Free installments bought my wife her birthday gift on Brilliant Earth has a fantastic selection engagement! My grandmother ’ s Mar 6,2020 and I 'm thrilled with the quality was going to well. Informed me that they had received and would get back to me with updates our very first.. The history or people, I do not want it to be ruined like ours was the. Insures all items for their full value, so if something happens during delivery, you do build... Extremely helpful and super nice from be begging us to buy another stone, have the same exclusivity and... Do to support the diamond trade past is no more wearable ring put by... To find with brilliant earth reviews australia bracelet offered great communication and customer service I a.

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