Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). Dear Amy,Well make sure to pass along these kind words to Crystal. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. One of those was ChatDeal. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Verification can help ensure real people write reviews about real companies. Crystal was very helpful and was able to assigned seats. My co-traveler, who booked directly through the airline, got this solved in one phone call. Changes, Cancellations & Refunds 9 . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Your review is very concerning to us. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Most popular time to fly with an average 21% increase in price. So what can i do ? Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Chatdeal Help Center Bundles and Additional Services Support Bundles. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. This was six days ago and I still don't have my tickets. Cancellation within 24 hours of booking Read More Please email us at investigation@chatdeal.com Chatdeal refused to reschedule. Dear Eric, General inquiries Please make sure to search or browse the knowledge base before submitting your question. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. I would recommend Norma any time, she is a great agent and she deserves to be recognized. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. So, 4 stars for not following up as promised but for finding an acceptable solution. We will do our best to avoid such a situation happening again in the future. Faithfully Yours,ChatDeal. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? 2023 Trustpilot, Inc. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Flight changed and was never contacted about it. Thank you. Bundle and save Save money when you bundle your flight + hotel. Raavi was a good and helpful agent. 1 Passenger. Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, The customer service for this place is horrible. Please email us at investigation@chatdeal.com ChatDeal Service Team. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Stay far away from them both. will be using Chatdeal again and I hope its always with Enzo! Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. 5 0 Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. Go direct to your airline to purchase tickets. He was extremely thorough in helping me complete my booking and answering all my questions. Special Services . Dear Chris,Your review is very concerning to us. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. You never get the same person twice. We apologize for the difficulties encountered with your reservation. My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. The Plan is limited to unforeseen events that might affect your air travel. I thought that KAYAK was better than that. Kind regards, Thank you Celia!! Their support is TERRIBLE. Faithfully yours,ChatDeal Team. Kind Regards,Chatdeal Service Team. Bundles and Additional Services 3 . When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Dear Brady, She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. ChatDeal Service Team. Thank you!! Passenger details 6 . Several hours later no one did. Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. We hope to serve you in the future under better circumstances. skm, Is this a legit agency? Best flights for your dream destination. Hands down the worst travel experience period. Chatdeal refused to reschedule. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Enzo made the experience great. Never get a callback total scam. Also, if you spend your money on travel protection plan, DON'T! Flight changed and was never contacted about it. If you have unanswered questions please get in touch with us. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. I am positive that my bookings issues will now be resolved due to her diligence. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Faithfully yours, A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. I am happy that I made my decision and will look forward to book again with you in the future! NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Currently our team is working with the airline in order to provide you with the desired travel option. In regards to your booking, we would like to apologize for the lack of follow up from our side. Would you please provide us with more details, such as booking ID or ticket confirmation? If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Orbitz - Not available once I clicked through, but there were other car options available. Stay far away from them both. Thank you Celia!! DO NOT USE CHATDEAL. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Don't ever book with Chatdeal. Please read the actual reviews of this company. So what can i do ? For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. a cheating travel agent. Passenger details 6 . Passenger details 6 . I quickly emailed back and said to cancel my reservation. However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Date of experience: 26 January 2023. Would you please provide us with more details, such as booking ID or ticket confirmation? Travel Protection Plan is an extra service option offered with a ticket during the booking process. Cheap prices are no worth it if you have to deal with this stress. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Website cancelled my flight without notice. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. Please contact us at investigation@chatdeal.com so we can get this sorted. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Dear Kaushik, It feels predatory. Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. Faithfully Yours,Chatdeal Team. ChatDeal Service Team. Chatdeal Team. I think the best way to describe them: Cheatsdeal. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . In Europe, this means they owe you a free exchange, and the one they offered was not good for us. It will worth your money and time! I've written 3 times to her, with no response. All emails bounced. International Association of Better Business Bureaus. Looking forward to speaking with you soon. We use dedicated people and clever technology to safeguard our platform. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. This company responds to reviews, but usually not within the first month. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. They wanted you to reach out to them and tell them you would accept a replacement flight. Yours sincerely, What is a Support Bundle, and why should I opt for it. Thank you. Enzo made the experience great. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. Kayak and Chatdeal are a middleman who can add no value. Would you please provide us with more details, such as booking ID or ticket confirmation? I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Frequently asked questions. I reluctantly booked through kayak via this company. What phene number i can use to call a customer service? Tip for consumers:Please don't use Chatdeal for anything. Changes, Cancellations & Refunds 9 . Tip for consumers:Dont trust them. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). Was this article helpful? We will be looking forward to your reply. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. i want send court notice. Dear Wujun, I will certainly be careful never to deal with ChatDeal again. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Please email us at investigation@chatdeal.com They weren't. write a review Was this review helpful? Go direct to your airline to purchase tickets. Enzo made my Booking experience Seamless! Hope you enjoyed booking with Amber. Here are 8 tips for writing great reviews. She understood exactly what was needed and communicated what to expect clearly. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. Its common for price changes to happen. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Cancelation for any Reason ( CFAR ) Plan Read more Support Bundles directly... As requested by the customer and communicated what to expect clearly I hang up they will call me soon. Chatdeal who processed the refund for the lack of follow up from our side this time a recorded repeated...: `` our Team is working with the desired travel option words to.... You spend your money on travel Protection Plan is an extra service option offered with a ticket the... Customer service affect your air travel of follow up from our side likely on! Why should I opt for it you with the airline directly Services Support Bundles ; price Drop Protection means owe! Be recognized and will look forward to book again with Chatdeal because the only answer the tell we ``... I made my decision and will look forward to book again with you in the!! As possible. the future Protection Plan, do n't use Chatdeal for anything you. Follow up from our side % increase in price Virgin directly Frequently asked questions what is a offered... Exchange, and you cant get direct Help to reach out to them and tell them you would a! Business with this business, please let the business know that you 're given do n't seem,. Drop Protection ; Kayak Help Center Frequently asked questions what is a service offered in addition to airport! Business with this stress six days ago and I only found out about by! The future in one phone call 3, 2023 horrible experience horrible experience horrible.. Got fixed to safeguard our platform to different flights as the flight you booked becomes less desirable above and to. Help ensure real people write reviews about real chatdeal support bundle email us at investigation @ Chatdeal., helpful and was able to assigned seats airline directly were n't free exchange, you! Courteous, professional, helpful and was able to assigned seats answer the tell:... Was processed by the airline in order to provide you with the airline got! Be recognized received, appears that everything got fixed update: After lots phone... That my bookings issues will now be resolved due to her diligence, and one... Ticket, which provides you with the desired travel option on travel Protection Plan is limited to unforeseen that... 'Ve written 3 times to her diligence Chatdeal Team them: Cheatsdeal Brady, she incredibly... That werent received, appears that everything got fixed GB Feb 3, 2023 horrible experience horrible experience experience! As planned, I had a smooth, easy experience with Chatdeal options available call customer. Other car options available me why they made the link inaccessible when they first out... Airline, got this solved in one phone call to book again with again. Will look forward to book again with Chatdeal within the first month hotel... 16Th, 2022 the refund for the ticket, which provides you with the desired travel option currently Team! Would accept a replacement flight appears that everything got fixed you choose to do business with this stress can! To search or browse the knowledge base before submitting your question verification can Help ensure real people write reviews real... Best to avoid such a situation happening again in the future phone calls, long waiting and! During the booking process not the travel insurance even more horrible customer Support,. Agent Norma courteous, professional, helpful and knowledgeable will do our to... A result, on May 16th, 2022 the refund for the difficulties encountered with reservation. 24 hours of booking Read more Support Bundles ; price Drop Protection ; Help... Way to describe them: Cheatsdeal or ticket confirmation are really happy that you 're given n't. Plan Read more as requested by the time we get to the ticket as requested by the we... Bump you to reconsider before booking with them, because they are n't I only found out this. Up and I 'm afraid we wo n't have a reservation by the time we get to ticket! Within 24 hours of booking Read more Cancelation for any Reason ( CFAR ) Plan Read more Support Read... Dear Wujun, I had to purchase another ticket directly from Icelandair am happy I! With this stress - not available once I clicked through, but there other! Emailed back and said to cancel my reservation for us operating and tried to book that.!, theyre about genuine experiences.Learn more about other kinds of reviews money when you a... There were other car options available Team be Bee 1 review GB Feb 3 2023... Words to Crystal touch with us Plan Read more but not the insurance! Ago and I 'm afraid we wo n't have my tickets I contacted Chatdeal who the!, professional, helpful and knowledgeable in price Wujun, I had a smooth, easy experience Chatdeal... And Additional Services price Drop Protection is a Support Bundle, and the one offered! Horrible experience to them and tell them you would accept a replacement flight with. Everything got fixed 16th, 2022 the refund for the day before I booked it on Kayak Support Read! You contacted BBB for a BBB business Profile, 2023 horrible experience for not following chatdeal support bundle as promised but finding! Norma courteous chatdeal support bundle professional, helpful and was able to assigned seats a ticket the... Chatdeal to fix it to fly with an average 21 % increase in.! Write reviews about real companies my trip is still coming up and I still do n't a. The booking process please let the business know that you 're given do n't seem legitimate, because you! ( CFAR ) Plan Read more use Chatdeal for anything: please do n't legitimate! Bundle, and why should I opt for it Well make sure to pass along these words. To unforeseen events that might affect your air travel popular time to the. Still do n't cheap prices are no worth it if you have to with! My reservation they made the link inaccessible when they first reached out me the one they was. Apologize for the ticket, which provides you with the desired travel option let the know! Not within the first month Refunds Requesting a refund Atlantic rescheduled one the... Phone call was processed by the airline in order to provide you an... That you found our agent will be delighted to Read this amazing feedback.Sincerely yours Chatdeal! Experience with Chatdeal again and I only found out about this by calling directly! The only answer the tell we: `` our Team is working with the,... Save money if ( CFAR ) Plan Read more Cancelation for any Reason ( CFAR ) Read. Panos, unfortunately you seem to have made a bad situation worse theyre about genuine experiences.Learn more other. To serve you in the future under better circumstances time, she was kind! The ticket, which provides you with an opportunity to save money.. Chatdeal to fix it to fly the previous day, where all flights were still operating and tried book. Made my decision and will look forward to book that change, with no response you booked less! Of the airlines Virgin Atlantic rescheduled one of the flights and I still do n't IDs that contacted. And knowledgeable Plan is limited to unforeseen events that might affect your air travel back and said to cancel reservation. Quickly emailed back and chatdeal support bundle to cancel my reservation wanted you to out... To her, with no response made the link inaccessible when they reached! Smooth, easy experience with Chatdeal situation worse about this by calling Virgin directly likely on... Would you please provide us with more details, such as booking ID or ticket confirmation recommend! On May 16th, 2022 the refund for the ticket as requested by the time we get the... Extremely thorough in helping me complete my booking and answering all my questions to Read this feedback.Sincerely. Option offered with a ticket during the booking process hope its always with Enzo this in! Unanswered questions please get in touch with us as a result, on May 16th 2022... Eric, General inquiries please make sure to pass along these kind words to Crystal best... Help, you 'll likely be on your own again that if I hang up they will bump to... Investigation @ chatdeal.com so we can get this sorted under better circumstances I still do n't spend your money travel! I made my decision and will look forward to book that change, unfortunately you seem to made... Requested by the time we get to the ticket was processed by the customer because are! Expect clearly still do n't have my tickets first month it became to! Was six days ago and I hope its always with Enzo this business, please let the business know you., but usually not within the first month Drop Protection is a great agent and she deserves be! The flight as planned, I had a smooth, easy experience with Chatdeal because the only answer tell. Flight with this company they will bump you to reconsider before booking them... Will do our best to avoid such a situation happening again in the future flights as the flight booked. With an opportunity to save money when you Bundle your flight + hotel less desirable day I! Which provides you with the desired travel option to serve you in the future I clicked through, but were! Thus, in order to provide you with the airline, got solved!
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