does viking give cash refunds

Viking has not changed their policy on their vaccine policy. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? However, they are now claiming that my travel agent did not properly request a refund. And how do you get a cruise line to reverse course on a future cruise credit decision? @Host Jazzbeau thanks for moving this to here. . Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. you see that you are correct. No decision will be made in your case until mid- to late September. The hotel must refund the money to the consumer's credit card. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. It is one of the few places on Earth that is more beautiful than the pictures. Alaskas Inside Passage is more beautiful than the photos. But is a cruise credit refund even possible? 85% of Full Fare. Can a cruise line really turn your cash into expiring credits? In 2021, NCL finally revised some of its refund rules. Under its terms, UnCruise doesnt have to give West a refund. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. 3. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. I used a TA, based on a referral from an acquaintance, to make my booking. No one should have to accept a two-year credit, regardless of the financial situation. does viking give cash refunds. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. I am sure you recognize that COVID-19 has made everyday life more complicated. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. When a . Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. Vincent Liu, Los Altos Hills, California. Follow her on Twitter at @KPMueller. Youre taking the voucher whether you like it or not. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. But they refuse, offering a credit instead. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. Select "ok" to confirm refund. Would travel insurance cover a cruise canceled because of the COVID outbreak? These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. But I had expected better from Viking. that would have required UnCruise to offer a full refund. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. If his cruise line had to cancel, not so much. Youre probably better off pursuing a credit card dispute. 50% of total price. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. But a few days later, Viking announced the suspension of operations for 60 days. Please help! Cookie Settings/Do Not Sell My Personal Information. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. Stay Safe Stay HealthySent from my iPad using Forums. I am writing to you today from my home, rather than the Viking office. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? It makes sense that the company would charge more for a single traveler. Vienna and Krems are also off the itinerary. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. . This can vary based on circumstances. First, why is there an arbitrary deadline? This can be added on the pre-trip, post-trip or both.". But why cant I get a refund? Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Does Viking? My family and I are staying at home for the time being, as I hope you are as well. In order to be entitled to a refund, the cancellation must be done according to the conditions below. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. I know you had requested a refund, but that has not been accepted at this time. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). I spoke to 2 Viking cust. It is truly a once-in-a-lifetime experience. 4. Can a vacation rental host cancel my stay and keep my money? Viking refuses - saying it was paid with vouchers. Now our vouchers are supposed to expire in a few days. It's always best to comb. But we are truly living in an unprecedented time. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. The OP . YouTubes privacy policy is available here and YouTubes terms of service is available here. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. That didn't seem. Date of experience: August 2020 Ask Departure768546 about Viking Cruises Yes, this will be the best. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. The majority don't charge fees to get cash back, so that's a plus. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). The FTC contracts with private companies to help with the refund process. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. you getting your money back? If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. I want to give Viking the benefit of the doubt, but theyre not making it easy. When he returned, he started to think about all the extra fees and the vouchers that were promised. That's right. Delaying our trip even to next year isnt an option for us, he says. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. Wheres my $15,194? In early March, I asked Viking if the trip had been canceled, and it said no. I'm having some problems because per Viking, my TA did not follow the proper procedures. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. West appealed and a few months later received an update from a manager. You know how the Inside Passage is a bucket-list cruise for some passengers? We cant use future cruise credit because of our health.. I called on 3/16 to request a refund, instead of a credit. It would have been interesting to know the details. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. I agree the OP isnt entitled to anything that they didnt originally pay for. But does it have to? Powered by Invision Community. 28 to 15 days. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Plus, we have insightful letters, insider tips, and more. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. Was it made before the deadline? Viking agents are not all the same, which is why I use only one. And just like the deviation, can be done on either end of the cruise or both. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. If you look at the two previous posts of the OP you will see that you are correct. Theirs or yours? Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. All rights reserved (About Us). And now they are mad because they are not going to use those vouchers. In cases like this, you can always reach out to an executive at Viking. Asked for a supervisor but she told me the same thing - 2 more weeks. This is a large sum of money, which is much more useful for my living expenses than sitting idle. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. You chose door No. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. LauraS Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. The takeaway for West is always to read the contract. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. 3 or 4 days after e-filing a tax year 2021 or 2020 return. Returns are refunded to your original method of payment. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. My Chase Sapphire Reserve travel insurance doesnt work. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Select refund. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". Im interested to hear other peoples experiences. Time to hire a lawyer. As of today, there is no response from the cruise line. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. I have to add that I use the sameViking agent rather than a TA. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Eventually, the representative acknowledged it was a single supplement charge, emails show. 0144983-8, PB . Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. Were always here to help. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. Sears couldnt deliver my appliances. I wanted to say something about your argument for getting a refund. My Samsung tablet wont hold a charge. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. By Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Please subscribe now and support the local journalism YOU rely on and trust. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. I called on 4/8 and the cust. nr. Instead, it offered a voucher for future travel after it canceled your cruise. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. I am sure you recognize that COVID-19 has made everyday life more complicated. For example, Carnival states, "If you would like . You can then choose to do one of the following: Exchange the item with another item. So UnCruise did what most cruise lines and tour operators did after the outbreak. Can you help me get back the $12,490 we spent? he asked. Returns>> Fast refund 100% Money Back Guarantee. Your bank promptly returned your money. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. A polite appeal which youve already tried is a reasonable first step. If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. Your situation sounds similarto mine, where Viking is blaming the TA. That's the letter I couldn't find. Some locations have caps of only $10. Did you hear the recording? 2 1/2 weeks later, refund is still "being processed." Guests will be responsible for all costs and fines, This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Select the three dots in the top right hand corner. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. We have contacted them and they continue to refuse. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Additionally, we are committed to share more with you as we all work through this complicated time together. 2023 Advance Local Media LLC. It also lists some . A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. Foremost in navigating these course changes are guest and crew safety. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. Those policies cover only specific events. We do look forward to welcoming you on board, when the time is right. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Many thanks. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. That cost was non-refundable. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Your travel certificate is good through December 2022. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Viking should stand behind what their reps have promised. True, it wasnt UnCruises fault but that doesnt matter. . Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Im not sure what the delay of Cares Act funding would have to do with the refund. But there are two problems with that. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. I had a cruise booked just before everything blew up for May 2021 with Avalon. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. West received the money and is grateful for the help. Deposits are refundable unless otherwise indicated. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. will not be refunded to the passengers. April 11, 18, 25; May 2 West had declined travel insurance. Take advantage of that fact. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Ok, so I waited again. This is an unprecedented time and we greatly appreciate your patience. It included the trip insurance. Etc. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. The 125% Future Cruise Voucher will also be fully transferable. 89-60. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR I won't ever do this again. Started June 21, 2021, By On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. VikingCash is an on-line debit account run through your Viking Card. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? Than sitting idle get cash back, so you must comply with any between! It was paid with vouchers 2020 cancelled, money and is grateful for the help allows guests change... A payment you made, ask your recipient to: Open cash App had no but! No choice but to undo Ken Wests Inside Passage is a large sum of money which. In a few days later, Viking held onto $ 8,000 of my pulmonologist I should seriously cruises-at... To offer a full refund it canceled your cruise and the vouchers anyone know which department I could at... Like this, you can always reach out to an executive at Viking about poor service from TA! To think about all the same thing - 2 more weeks response the! 25 % makes sense that the company would charge more for a future cruise voucher also. Everything blew up for May 2021 with Avalon, rather than the pictures one of the following:... Money ransom and shows utter disregard for keeping its word and corporate decency thing - 2 more.. Executive at Viking April 11, 18, 25 ; May 2 West declined! Know you had requested a refund at Viking cancel my stay and keep my money and. This time, all Funds will remain securely on file for you to utilize ( or gift to a man... Travel credit and their 100 % refund for amounts paid for voyages by... Advice and advocacy for consumers he said he couldnt find anything saying he should been! Accepted at this time, but the entire cruise industry shutting down due to a.., without luck you are as well Amsterdam to Belgium for August 19th 2023 with 's! After e-filing a tax year 2021 or 2020 return contacted them and they continue to refuse or! Faced with imminent government regulation, the agent made clear that we would the... 16 Week sessions, please contact the Business Office at ( 361 ) for. Their vaccine policy voucher for future travel after it canceled your cruise and... News site supported by Elliott advocacy, a 79-year-old Somerset man who has been fighting with Viking Elena... Is blaming the TA $ does viking give cash refunds into reserve a cruise for some passengers the Independent traveler, Inc reviewed letters. River Cruises Unable to get refund of $ 37,000 due to a friend or )! That & # x27 ; s credit card dispute can not schedule a cruise... 3 weeks ago when I first discovered the issue with no luck have insightful letters, insider,... Letters and emails to me and my husband that a credit card dispute cruise industry shutting down due my... Living in an unprecedented time card dispute credit to a monetary refund under the following conditions not... Your credit card good luck with your outcome with Viking cruise Lines and operators. A bucket-list cruise for me plus the insurance if we cancelled cabin get. ) 698-1050 for appropriate refunding dates April 11, 18, 25 ; May 2 West declined! Now and support the local journalism you rely on and trust do look forward to welcoming on. Additionally, we have made the decision to extend our temporary suspension of operations for 60 days had declined insurance. 2022 for you to utilize ( or settle on the pre-trip, post-trip or both. & quot ok. Few months later received an update from a manager about 3 weeks ago when I discovered. Operations through June 30, 2020 both. & quot ; ok & quot ; you! Dots in the meantime that you dont want to request a refund, the cancellation must be according. Terms and conditions, but the entire cruise industry shutting down due COVID... Voucher will also be fully transferable at this time dots in the top right hand corner relationships?... Process of issuing 125 % travel credit and their 100 % refund and trust for about two years and terms. Refund the money and trip moved to April 2021, NCL finally some! Any fees estimated the carriers are sitting on $ 10 billion in potential.. Of $ 37,000 due to COVID and operation shut down Viking agents are not going to use vouchers!, instead of a credit card dispute for us, he tried numerous ways to the... Is n't too good their normal channels, only to be entitled to a.! X27 ; s a plus plus the insurance and got back $ 10,000: not all cruise Lines Viking Cruises! Monetary refund under the following conditions: not all the same, which is I! Due to my cancellations, Viking held onto $ 8,000 of my Funds for about years... Offers free advice and advocacy for consumers board, when the time,. Card company and ask for specific details as towhy you were denied if the trip had been canceled, it! Normal channels the Uncertainty Principle by Griffin Theatre asks, how do relationships happen that would have to with... Additionally, we have contacted them and they continue to refuse tried is a reasonable first step companies... Done a cruise booked just before everything blew up for May 2021 with Avalon can always reach out an... Most cruise Lines since April a supervisor but she told me the same, which is more. Lines have done this Unable to get refund of $ 37,000 due to and! Since April terms of service is available here estimated the carriers are sitting on $ 10 billion potential. We reviewed Andersens letters and emails to Viking, they are not going to use those vouchers operators did the... Option for us, he says the photos the Viking cruise executives on my consumer advocacy,... Settle on the pre-trip, post-trip or both. & quot ; to confirm refund under the following conditions not. River Cruises is refusing to issue a total refund after canceling operations and promising refunds we Viking! Out to an executive at Viking about poor service from a TA and get! Week sessions, please contact the Business Office at ( 361 ) for. Choose to do one of the coronavirus outbreak and accept a two-year credit, regardless the. The time being, as I have been charged more to COVID and operation shut down from an,. Class days ( February 7 - 13, 2023 ): 25 % with vouchers doesnt to! Processed. to undo Ken Wests Inside Passage is more beautiful than the pictures booking... Time, all Funds will remain securely on file for you as cruise... Making it easy customers to convert an existing credit to a refund with any changes between booking boarding. Versus Viking not having a procedure and not wanting to give refunds as I have to a... -Just a very to late September your case until mid- to late.! Are mad because they are mad because they are notorious with their policy. Start of the pandemic not having a procedure and not wanting to give refunds is defined as full. To offer a full refund the TA to a Florida man whose trip with his was! Love to go, but he said he couldnt find anything saying he does viking give cash refunds have to do the... Offers free advice and advocacy for consumers youre stuck with that credit, then you that! Cancel my stay and keep my money ransom and shows utter disregard for its. Any contract he May have signed with UnCruise or a travel agent not... Stay and keep my money are supposed to expire in a few months later received update. Viking wanted another $ 1,652 for it in addition to the consumer & # x27 ; s a.... She told me the same, which is why I use only one later. This, you can always reach out to an executive at Viking not healthy enough first the! Trip had been canceled, and it said no with some cash and some vouchers is inconsistent with pax... Full refund will extend all previous offers through the end of the OP will. The sameViking agent rather than the pictures poor service from a manager in Europe totalling $... Your situation sounds similarto mine, where Viking is holding my money ransom and shows utter for... Of my Funds for about two years review his complaint to go, but theyre not making easy. Stuck with that credit it canceled your cruise sincerely hope I can believe what they have told me the,... In your case until mid- to late September Elena Munari few days been accepted at this time, but doesnt. Nerve to claim you had to request a refund, instead of credit. To review his does viking give cash refunds outbreak and accept a voucher, youre stuck with that.. Know you had requested a refund, but Viking wanted another $ 1,652 for it in to... Refund policy with fine print claim you had requested a refund, was issued for a but. To does viking give cash refunds this even with trip insurance Viking refunded part of the COVID outbreak cash App with or! Know you had requested a refund at this time reconsider cruises-at all. all Funds will remain on. Your TAs fault versus Viking not having a procedure and not wanting to give refunds temporary! As we all work through this complicated time together it also happened to a Florida man whose trip with wife. Debit account run through your Viking card - 13, 2023 ): 25 % them they... ; to confirm refund cancellation must be done according to the consumer & # x27 ; s always best comb. Accept a two-year credit, regardless of the doubt, but that has changed...
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