But every F&B on the resort is over priced. Some of the swim suits we saw were totally not appropriate for a family water park and they would just walk around the entire resort like that. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. We bought the package deal and everyone got a pass. We did complain and recieved apologies from the staff. The waterpark is big. Thank you for a wonderful time and thank you for the above and beyond customer service. Not the best job in keeping out noise from the corridor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The attraction was closed for 2-3 hours to sanitize it. 5. Kalahari Round Rock Water Park was a fun escape from the Texas cold! Xian, went above and beyond to help locate it and return it to my son. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Just got back from Kalahari Round Rock. First issue, the line to check in was INSANE. I called to complain and we were given a late check out at no charge which was very appreciated. Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. If youre smart, you will save your money and stay elsewhere.More. We bought the package deal and everyone got a pass. Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. The service issues will eventually work themselves out. Larger mini fridge and microwave available. ROUND ROCK, Texas (KXAN) Kalahari Resort & Conventions, Round Rock's 351-acre, family-friendly resort, is celebrating one year of operations in the city . Overall: Lots to do as a family! Xian, went above and beyond to help locate it and return it to my son. F. R. Paver and Dr. W. M. Borcherds headed out from Upington to search the desert sands, flying over the area in reconnaissance aircraft and subsequently suggesting a number of explanations. For a kids focused space connected to the arcade, imo, thats just asinine. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. LOTS OF WALKING! Upon their arrival home, my son realized he lost/left his beloved bear at the resort. There is a Starbucks, Ice Cream Shop and a full market open all day. Ok cool No biggie I love standing. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. If you think you are only going to do one or two things, you just use the credits on your arcade card. Note that it is a Northern owned company- Pepsi products only and Brisk tea. My first impression of arriving in the lobby was that I wanted to look at everything. Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. I know that most resorts/hotels have higher prices but $4.50 for a bottle of water is ridiculous! The master was spacious and the bed was quite comfortable. Taxes and fees that are shown are estimates only. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Go to Gaylord, Wolf lodge, moody gardens. Ok the decorations I had heard so much about are IKEA style black & white prints of a elephant and zebra. If you think you are only going to do one or two things, you just use the credits on your arcade card. Kalahari Resorts & Conventions - Round Rock: Review - See 187 traveller reviews, 276 candid photos, and great deals for Round Rock, TX, at Tripadvisor. A very oily & not so tasty medium pizza at Sortinos was $26!! For Texas/Austin standards.take the time to run out to the local restaurants occasionally. We are so grateful they took the extra time to look for the bear. Outdoor pools should be heated and open. The quality of prizes is elevated!!! Or a $500 glass of wine? The indoor water park and Tom Fooleries was a great experience. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. This was our 1st stay with Kalahari Round Rock and it will be our only. Amazing amazing place. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. On a lone and desolate spot; Who is monitoring guest coming and going? This was a huge mistake because had she just told me I could've moved funds. ft. indoor waterpark, Tom Foolerys Adventure Park an indoor theme park experience four on-site signature restaurants and a full-service spa. I said to her that is why I asked you about the toppings and she said the $29 was just for cheese. Everything was clean and well taken care of. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. One of the main reasons we picked Kalahari is they had a firework show for hotel guests. Read the long version for specifics on guidance on how to stay from a hospitality perspective. We will do the big slides.Who cares that her friends we drove 3 hours to meet who are 2 years older than her are happily playing in the kid area. Now, we knew the food was $$$$. Beds were very comfortable (soft). Thank you. Arcade is very cool but the games are lacking. Others attempted to explain the presence of this unknown civilization with comparisons to archaeological finds at Great Zimbabwe. Please include your reservation #, email address, & phone # as well as mention your Trip Advisor review, so that we may connect further regarding your unsatisfactory experience. We can't thank Xian and the staff enough. Kalahari Resorts & Conventions - Round Rock. They have considered all things from babies to teenagers. The indoor water park and Tom Fooleries was a great experience. Blackout curtains work well- which is important to me! She seemed confused at times and poorly trained to handle customers. No one wouldve noticed! Nope. Beautiful treatment rooms, talented, expert aestheticians and gracious service. But all other restaurants didn't open till 11pm. That store is way better than any Chuck-E-Cheese or D&B! But for being a "family resort" Im disgusted. This is a beautiful property with African theme. The breakfast is only served in one location as the other resturant isnt even open yet. The facility is new and very nice with the safari theme. Perfect for us. First issue, the line to check in was INSANE. All the F&B outlets are just ehh. They are more growing pains of being a new property in very challenging times. When one thinks of themed family friendly resorts what comes to mind? But there is tons to do where you never have to leave if you don't want to. We finally got into our room and headed to the water park after a quick change. How many families can afford $24 a plate for dinner? Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Not many actual games. There are employees just moving around at snail pace. We ate remaining meals off property. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. There are service gaps noted by other reviews that do need improvement. But there is tons to do where you never have to leave if you don't want to. My first impression of arriving in the lobby was that I wanted to look at everything. It's only been open for 3 weeks and already this many issues! Regular check in is 4pm. If there are no adults allowed on certain slides, have it stated. The next morning I really got to see what this place was really like. $7 for a domestic beer. Harassing guest to move their cars needs to stop. Please see our partners for more details. Beautiful treatment rooms, talented, expert aestheticians and gracious service. No chairs outside. Just bakery and tacos at the Starbucks- uh what?!? But for being a "family resort" Im disgusted. Next time I am going to look into renting a cabana. Nope. Staff didnt feel it important to post this anywhere. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. I'm sorry but $4.50 a topping is insane. They have considered all things from babies to teenagers. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? It was super crowded!! Or a $500 glass of wine? Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. The rooms are spacious & comfortable. Needless to say I will never go back. Wave pool is fantastic. We tried the mexican food called cinco ninos. No outside food allowed. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Over and over this was witnessed. The shampoo, body wash and conditioner in bathroom were completely empty, There is black mold? The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. August 10, 2022 Amy Smith 0. I can support that! There was no housekeeping and I never got a straight answer on why not. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Spent hours in there. I apologize that we did not meet your expectation but also our own. I then went up to our room. Kalahari Resorts and Conventions opened earlier this month in Round Rock, about 20 miles north of Austin, and it's truly a unique, all-under-one-roof experience that offers pure fun -- with . Fine we will get room service! Just didn't cut it for my family.Overall, great experience and I would go back again. Activities: Waterpark is the only feature that comes with your stay. Just bakery and tacos at the Starbucks- uh what?!? Beautiful treatment rooms, talented, expert aestheticians and gracious service. Buy my 74 yr old mother didn't need one in the end. Dont waste precious childhood memories by faking that everything is ok and yall are having a great time. Clearly the guest are unloading as quickly as possible. Its also blissfully quiet on our floor. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Clearly the guest are unloading as quickly as possible. Then show is over go in and all restaurants are now closed. No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. Holiday weekend it is gonna be complicated right? You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. The quality of prizes is elevated!!! Kitsch, cheesy, cheap. Valet parking was full which was fine I can cope with that. However, there is plenty to do for all ages. Same with checkout. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. The toppings were $4.50 a topping! LOTS OF WALKING! Overall: Lots to do as a family! Ice cream parlor and candy shop- $7 for 1/4lb of candy. 5. No one seems to know what they are doing! Every child under 48" must wear some sort of life jacket. We can't thank Xian and the staff enough. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). They are more growing pains of being a new property in very challenging times. I callBack I just told you we closed at 10. Click. The service issues will eventually work themselves out. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Seriously? Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. If you have them at home, bring them. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. But we expected the service that goes with it. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. Waterpark passes are included with an overnight stay. Again second impression of checking in before getting past the registration desk was very off putting. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Location & Hours 3001 Kalahari Blvd Round Rock, TX 78665 Get directions Edit business info Amenities and More Staff wears masks Accepts Credit Cards Free Wi-Fi 3 More Attributes About the Business An interactive world of fun and adventure with state-of-the-art thrill rides, games, and more! Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. 1. Kalahari Resorts and Convention, located in Round Rock, TX, offers a unique all-under-one-roof experience for your meeting or event. Yes half the indoor waterpark is available for 48-52 inches. She never did anything that would need a pass. We like pizza! It's worth it.but will be taking out a second mortgage for the next round! So we went here with my girlfriends to celebrate one of my friends birthday. We can't thank Xian and the staff enough. Our Kids Love Kalahari Round Rock. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, SpringHill Suites by Marriott Austin Round Rock, Holiday Inn Austin North - Round Rock, an IHG Hotel. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. We had the 2 bedroom family suite. Kalahari Resorts & Conventions - Round Rock: Be Warned - Do NOT Stay Here - See 187 traveler reviews, 276 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Xian, went above and beyond to help locate it and return it to my son. Beds were very comfortable (soft). Hello Ms. Williams. Regular check in is 4pm. We did complain and recieved apologies from the staff. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Checkout is automatic, but can enjoy all activities till 3pm. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. 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